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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
3,302 Reviews

3,302 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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December 30, 2021

Awesome, very efficient and excellent customer service! 10/10 will recommend to anyone looking for a car. More

by OLIVARESALEXIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

December 30, 2021

Appointment made the next day when called, service completed within an hour of arrival. Car was cleaned. More

by GROVER6GC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

December 29, 2021

Did not do everything they promised. Seems to be slipping in customer service please fix this More

by SARAH.ARNOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your contribution, Sarah. In order to gain a better understanding of your meaning of the customer service "slipping", we have included your details and feedback to our leadership team who will be reaching out to you for a brief discussion. Be well.

December 29, 2021

Have had several repairs done by this VW dealership. They do good work and I understand my vehicle may be difficult to work on. I do think their price are a little higher but independent garages aren' More

by BRU7052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 4-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 28, 2021

They are kind and very pleasant to work with. My appointment didn't transfer to the new company name. I had appointment and they got me in and out timely More

by BUSDRIVER21
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 28, 2021

Service center is always clean. Employees friendly. Courteous. Fully explain service to be provided. Timely. More

by JOSEPHBOOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cannot remember her
Dec 28, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

December 28, 2021

I had a brand new VW. At 6 months it had spent 2 months in the shop. Service center didn’t seem concerned at all with updating us or going the extra mile to get things taken care of. I finally had to take More

by NCFINF2028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harold Woody
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for taking the time to provide us with feedback. In order for our leadership team to get in touch with you successfully, please include your name, contact information, and nature of any concerns to social@southernteam.com. Hope to hear back from you soon.

December 27, 2021

They always do outstanding service and the dealership is spotless. Harold is always cheerful and a pleasure to deal with. More

by ffgak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

December 27, 2021

Left the hood unlatched after safety inspection. Deflated all four tires to unsafe level in my opinion to get additional services More

by T.PIERPONT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for providing us with feedback. In order for our service team to reach you successfully, please include your name, contact information, and nature of any concerns to social@southernteam.com. Hope to hear back from you soon.

December 27, 2021

Went in for an oil change and received excellent service. I didn't have to wait long and everything was quick and painless. More

by AEPOINDEXTER75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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