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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,583 Reviews

5,583 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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September 03, 2023

Great service, really strive hard to keep customers happy and informed and happy, I understand sercumstanses beyond there control, every one gives their best. More

by FARMERSHERI4800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 01, 2023

We've spent a full year trying to get warranty repair work done on our vehicle, and Troy at Southern Team has been handling it quicker and cleaner than anyone else in the valley. Kind, quick, and much ap More

by criggchef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 01, 2023

I was told the last time was there for a oil change that I two services that were past due and no one told me about last time was there. When someone called me later to ask me about the service I told them More

by WHOMEE529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 01, 2023

The woman who checked me in was very polite and helpful. Everything was completed quickly. More

by amartines8778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 01, 2023

I was very satisfied with the work that was done on my Nissan Rogue. Thank you! More

by SJANNEY57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 01, 2023

Over all I was disappointed in my service. I purchased a used 2022 santa cruz (new to me) and purchased the extended warranty. I brought my vehicle in for its regular service and for my tail More

by hayden2emmett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Prytulak
Sep 01, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

September 01, 2023

Never met Melissa Sigmon. Just bought new Subaru. A much more complicated process buying a car now than in the past. Crew should have cleaned inside of all windows. More

by mazepatch2
Recommend Dealer
Yes
Employees Worked With
Mel Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Nicely 5stars
Sep 01, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

August 31, 2023

Maria always goes the extra mile. All the team at Southern are skilled professionals and personable. I never mind taking the truck in for service because the Southern team and Maria More

by crystaleakle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter is a wonderful man!!!
Sep 01, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to have you back with us again!

August 31, 2023

This isn’t rocket science. The service request was processed and, I assume, performed correctly.I have noticed a slight uptick since my first couple of visits for service. Ease More

by LSADLER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 30, 2023

Haven’t been there enough to have an opinion yet, will be coming back for routine stuff More

by ZEN.FERG52
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to provide us with this feedback.

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