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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,315 Reviews

5,315 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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May 04, 2023

Was very helpful took time to answer my questions and gave me confidence that this is the best place to bring my car for repair More

by Kennedy Hairston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Subaru)
May 04, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 04, 2023

My battery died and someone called me back after hours to help me set up a tow. I was so appreciative! More

by marybalford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 03, 2023

Took 2+ hours for an oil change & tire rotation. Then they changed out a brand new activated carbon cabin filter (saying its was dirty because it was gray) and put in a non-carbon cabin filter. The More

by kenandpatjunk
Recommend Dealer
No
Employees Worked With
Melissa Sigmon (Subaru)
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 03, 2023

The folks at Southern Team are incredible! !! Very smooth process and extremely friendly associates. I would highly recommend them if you are in the market for vehicle. Great experience from s More

by mpollard1797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duane , Duane Yuhas
May 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 03, 2023

Sales staff is wonderful. No pressure salesmanship. Service team is great too. A little long waiting for both though. More

by THWILSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Dobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

May 03, 2023

People were friendly and the waiting area was clean and accommodating. In future visits, I will ask what the cost will be so there are no surprises when checking out. More

by ABOWER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 03, 2023

We really appreciate their ability to help us out by fitting his vehicle in after we dropped it off while he was away. It solved a huge problem for us & corrected a recall that a major problem for him ( More

by CHIMELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 02, 2023

Everyone is friendly and professional. They can answer all your questions. The gentleman driving the shuttle the day we were there is awesome! Very thankful to have the shuttle service. More

by TIFFANYLEANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Poindexter
May 02, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 02, 2023

I am always happy with the service at Southern Team Subaru. I'm glad I bought my car there. More

by RABBIT24018
Recommend Dealer
Yes
Employees Worked With
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to see you back with us again!

May 01, 2023

Great Service! State Inspection and oil change were handled along with professional service and since I bought the car there, there was no charge! Wonderful bonuses More

by LOTRLU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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