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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
3,302 Reviews

3,302 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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March 20, 2024

I made a appt three weeks in advance for 8 30. At 10 30 my car had not been serviced More

by CRAWFORDSTOOKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We value and appreciate your business. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

March 20, 2024

Great service and very friendly staff Would recommend the dealer to family and friends anytime More

by cait9153
Recommend Dealer
Yes
Employees Worked With
Lisa
Mar 20, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 19, 2024

Always a pleasant experience with Danielle, our wait was very short! Always a great experience there More

by Kathy Cottle
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Starkey
Mar 19, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 19, 2024

The mechanical department bad, the service department good.mechanical keep doing a poor job, and the service has to cleanup More

by Cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Adams (Hyundai)
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

"Cj" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 19, 2024

I asked them to verify a TSB that was done during a previous appointment and they said it was done according to their records even though it was not properly done and was incomplete. They did not follo More

by teej810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Adams (Hyundai)
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

"Teej810" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 19, 2024

Very friendly and helpful. Wait time and comfort during wait was very good. Highly recommend More

by ABCTHINK77
Recommend Dealer
Yes
Employees Worked With
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Williams
Mar 20, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 18, 2024

Always courteous and respectful and she goes beyond what is expected. Me and my wife both take our vehicles to Southern Team. More

by dougiedoody
Recommend Dealer
Yes
Employees Worked With
Melissa Sigmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Sigmon
Mar 19, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 18, 2024

Maria went out of her way to assist with my issue and took extra steps to ensure it all ended well. Thank you again! More

by JENGARRETT1
Recommend Dealer
Yes
Employees Worked With
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Durham
Mar 19, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 18, 2024

My appointment began on time and was completed quickly. The atmosphere was great and Harold was very friendly, informative, and helpful in arranging continued attention to my aging VW's needs. More

by ANDILUCAS211955
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Woody
Mar 19, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 18, 2024

Dropped off car on Saturday afternoon. They worked it in & took care of me. Tiguan had been a good vehicle More

by SHEREE13
Recommend Dealer
Yes
Employees Worked With
Harold Woody & Melisa
Mar 19, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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