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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
645 Reviews

645 Reviews of Southwest Kia: Dallas - Service Center

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July 25, 2025

Service and technology was great. Would recommend to family and friends. Will return in the future. More

by Allen.manning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Southwest Kia - Dallas responded

Thank you, Allen, for the great review! We're glad to hear you had a positive experience with our service and technology at Southwest Kia. We look forward to welcoming you and your family back in the future!

July 18, 2025

All he had to do was give me a last name. I outwardly told him I was upset, and he kept transferring me to a department that outsources their calls. OR hung up on me when I called back. Good More

by Monicag0810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Talal Dia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Southwest Kia - Dallas responded

Thank you for your feedback. I’m sorry to hear about your recent experience and the frustration you encountered when trying to get assistance. This is not the level of service we aim to provide, and I apologize for any inconvenience caused during your interaction with our team. I’d appreciate the opportunity to look into this further and address your concerns directly. Please feel free to contact me at jeffreythorpe@southwestkia.com so I can personally assist in resolving this matter. Thank you for bringing this to my attention. Jeffrey Thorpe Service Manager

June 15, 2025

Enjoyed being greeted. The warmth of each employee had their own style on how to communicate and resolve their clients problems More

by eggshell.taboo7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ause Al-Barghuthi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Southwest Kia - Dallas responded

We're delighted to hear that you felt welcomed and appreciated the unique communication styles of our team at Southwest Kia. Thank you for sharing your experience with us!

June 12, 2025

They were very polite, attentive and went a extra mile for me and my kids. More

by Ishikafuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ause Al-Barghuthi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Malagon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Southwest Kia - Dallas responded

Thank you for your five-star review! We're so glad to hear our Southwest Kia service team went the extra mile for you and your family. We truly appreciate your trust and look forward to serving you again!

June 05, 2025

Courteous and professional Michelle who assisted me was checking with me periodically in letting me know how close my vehicle services were to the completion of the service I had requested. My car was vac More

by christinesalas44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Southwest Kia - Dallas responded

Christine, we're delighted to hear that Michelle provided you with such attentive service at Southwest Kia. It's great to know you're satisfied and plan on returning for your future car needs! Safe travels until next time!

May 29, 2025

Good car dealership, great customer service, but I was no getting any updates on my car service. More

by Gustavo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ause Al-Barghuthi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Southwest Kia - Dallas responded

Thank you for your feedback, Gustavo. We appreciate your kind words about our customer service at Southwest Kia and apologize for the lack of updates during your service. We’ll work on improving communication to make your next experience even better.

May 29, 2025

Amazing service and very convenient location! Very quick turnaround on tunes and very responsive on questions and needs. More

by joetexas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Southwest Kia - Dallas responded

Joe, we're delighted to hear that you found our service amazing and convenient at Southwest Kia! Thanks for sharing your experience with us. If you have any more questions or needs, feel free to reach out anytime!

May 27, 2025

I've always had good service from Southwest Kia. They have a great waiting area and they offer snacks and coffee. More

by Stein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Southwest Kia - Dallas responded

Stein, we're delighted to hear that you enjoy the service and amenities at Southwest Kia! Thanks for sharing your experience with us.

May 23, 2025

Excellent service a great atmosphere knowledgeable people who bent over backwards to get things done I will continue to have all maintenance and any future repairs should they be needed done by Southwest Kia More

by geemichael187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ause Al-Barghuthi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Desaraie Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Southwest Kia - Dallas responded

We're delighted to hear that our team at Southwest Kia provided you with excellent service and a great atmosphere. Thank you for your loyalty and trust in us for all your maintenance needs!

May 23, 2025

Excellent service and knowledgeable staff. ..Great atmosphere and prompt replies to all inquiries make this dealership the best one in Dallas...I plan to continue to get any and all work on my More

by geemichael187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ause Al-Barghuthi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Desaraie Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Southwest Kia - Dallas responded

We're delighted to hear that you had such a positive experience with our team at Southwest Kia! We look forward to continuing to serve all your car needs in the future. Thanks for choosing us as your go-to dealership in Dallas!

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