Southwest Kia - Dallas

Exceptional service from staff members, quite an enjoyable experience, better than I have ever experienced, enjoyable experience, better than I have ever experienced, More

Arrived at my appointment time All issues were addressed. Received an Uber ride home and another back to dealership, paid for by dealership. addressed. Received an Uber ride home and another back to dealership, paid for by dealership. More

Went in for a chrome molding on the driver side door at the bottom of the window. The service technician Jorge does a great job and always has. But your people in the service department that does the work. the bottom of the window. The service technician Jorge does a great job and always has. But your people in the service department that does the work. I don’t think it should’ve took three hours to put the molding on. More

Greetings was cordial. attention to service request was great. Service request was completed within a reasonable time period as well as total cost of requested service. attention to service request was great. Service request was completed within a reasonable time period as well as total cost of requested service. More

My wife recently brought our vehicle in for a simple oil change. I scheduled the appointment myself and allowed extra time due to heavy morning rain. She arrived early, yet still waited over 3 hours with ou change. I scheduled the appointment myself and allowed extra time due to heavy morning rain. She arrived early, yet still waited over 3 hours with our very active 4-year-old. There is a kids room for customers, which we appreciated — until my son was bullied by two older kids (around 10–12) who turned out to be employees’ children. A kids room should be a courtesy for paying customers, not an unsupervised space for employees’ kids to disrespect guests. The service itself was just as disappointing. When I called to check on the delay, I only received excuses. After waiting 3+ hours, my wife assumed they would at least bring the car up for her. Instead, the vehicle was left outside the bay, and she had to go get it herself — while there were no other cars being serviced at that time. This is our third visit, and two out of three have been bad experiences. We chose to try a local dealership because our vehicle was purchased at Moritz (over an hour away), but now it’s clear why we didn’t buy from this location. Fool me once, shame on you; fool me twice, shame on me. We will not be returning. More

Michelle was very helpful explaining everything about what going with my vehicle thank you for your help what going with my vehicle thank you for your help More

I was given an update on my vehicle and also the price on each service that was done. each service that was done. More

It’s a good dealer because I buy 3 car on it and all staff very friendly staff very friendly More

Response excellent. Service visit to my location to jump-start so could get the car to your services center for new battery was above and beyond expectations. The car wa Service visit to my location to jump-start so could get the car to your services center for new battery was above and beyond expectations. The car wash and vacuum was appreciated. More

I had a great service experience at Southwest Kia in Dallas. Keep up the great work! Dallas. Keep up the great work! More