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Spirit Automotive Chrysler Dodge Jeep - Service Center

Lubbock, TX

4.1
120 Reviews

120 Reviews of Spirit Automotive Chrysler Dodge Jeep - Service Center

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February 27, 2018

Great customer service. Took my car in for a oil change and they serviced my vehicle right away. They also handle my needs in a professional manner. More

by atrivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Porras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for sharing this with us! We love hearing great stories about our service! Let us know if there is anything else that you need help with!

February 19, 2018

Quick Service We were attended quickly and the service was great. The service secretary was very polite and professional. Appreciated the prompt service. The wai More

by JEEP17LOV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Cruz
Feb 20, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for the honest feedback! Please come back and see us anytime!

January 31, 2018

Don't go here unless you want your vehicle ruined One star is too many. My wife and I took our jeep in for a lifetime warranty inspection. They found what I believe was an intake gasket leak, but t More

by greenjeep111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie the service manager
Feb 01, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sincerely sorry for the bad experience that you've had visiting our dealership. We are sorry that it has resulted in several issues for you, and we want to help make this situation right for you. Can you please contact our store and ask for our General Manager, Mike Guerra? He'd like to personally hear about your experience and work with you to make this better for you. Thank you. Sincerely, Spirit Auto.

Mar 12, 2018 -

greenjeep111 responded

I called and left a message for Mike to call me back. He never did. I'm still waiting on my jeep.

January 25, 2018

service Bad experience. The service personnel was not up to par which can blamed on mgmt-Mike Guerra. There was a shortage of service techs and equipment and More

by agg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Guerra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Porras
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : eddie vega
Feb 01, 2018 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sincerely sorry for the bad experience that you've had visiting our dealership. Our General Manager wants to personally apologize for the way this situation was handled and see what can be done to help make it right for you. Can you please contact our store and speak with him about this.

November 28, 2017

WORST SERVICE DEPARTMENT IN TOWN FIRST OFF, IF YOU WANT A RETURN PHONE CALL, DON'T USE THIS PLACE. SECOND, THEY WILL KEEP YOUR VEHICLE FOR MORE THAN A WEEK FOR A SIMPLE COMPUTER FLASH More

by macgolfer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
EDDIE THE SERVICE MANAGER
November 22, 2017

Oil change They took care of our vehicle and did it in a short amount of time.. we were very satisfied with Mr. Vega’s help and his friendliness. More

by cab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vega
Nov 27, 2017 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for giving us great feedback on us, let us know if there is anything else we can do!

November 17, 2017

Service All the employees were very friendly and customer oriented! The gal in the service department was cheerful, friendly, and seemed to really enjoy her j More

by jrider
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Girl working in the service shop - don’t remember her name
Nov 20, 2017 -

Spirit Automotive Chrysler Dodge Jeep responded

We appreciate the kind feedback on us! We always love hearing happy experiences at our dealership, come back and see us anytime!

November 07, 2017

Great Service Went for oil change. Greeted with a smile and many thanks. Took about 45 minutes but the techs had just come back from lunch fast and efficient and no More

by Sasunshine17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney
Nov 07, 2017 -

Spirit Automotive Chrysler Dodge Jeep responded

Thanks for sharing this feedback with us! We always appreciate honesty and we take all of feedback with us towards our service in the future. If you have any further questions, please don't hesitate to give us a call!

November 05, 2017

Survey I was 100% satisfied with my service at dodge spirit! They did a great job on servicing my car! Also they were very courteous! Thanks so much! More

by 1henrique
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 06, 2017 -

Spirit Automotive Chrysler Dodge Jeep responded

We love seeing happy customers and we're happy that we could make sure you had a wonderful experience with us!

July 18, 2017

No call backs, no service work The navigation on my 2015 RAM 2500 hasn't worked since May. Truck in the shop several times, no resolution. The next to last service visit, the techn More

by kdk
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
3 different service writers and the service manager
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