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Spitzer Acura - Service Center

McMurray, PA

4.8
694 Reviews

694 Reviews of Spitzer Acura - Service Center

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February 12, 2025

Service was prompt and professional Waiting area was comfortable and the staff asked if they could do anything to make my wait agreeable More

by MANDKPROP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 12, 2025

Great job, very friendly and accommodating. Happy with the service and professionalism shown by the staff. More

by spasquinelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2025 -

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

February 10, 2025

I had an excellent experience with Albert Malone and Layne Ciminel.. From the moment I booked the appointment, their communication was top-notch. The staff was friendly, professional, and knowledgeable. More

by SCOTTRILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Spitzer Acura responded

Thank you for your kind words for Layne and Albert! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

February 09, 2025

The service dept is always great to work with. Keith was great and very helpful More

by BARKER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2025 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Keith here at Spitzer Acura. We appreciate your business and hope to see you again soon!

February 08, 2025

Layne is knowledgeable and thorough. But more importantly, he is very customer focused. By that I mean, if you have a specific problem, like need the car by a certain time, Layne makes e More

by HOFFMAN.TF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2025 -

Spitzer Acura responded

Thank you so much for your kind words for Layne and for taking the time to leave us this wonderful feedback!

February 08, 2025

Car has been in 3 times to fix the radio. This time (overnight) the part did not come in, radioisotope still not fixed. Dealing with this issue sine September 2023. Albert is a nice man. More

by 2lambs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Feb 09, 2025 -

Spitzer Acura responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 04, 2025

My service has always been excellent at Spitzer Acura. Layne has always been kind and helpful and willing to answer any questions. More

by MADCARLSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Layne and our team, and we look forward to working with you again.

February 02, 2025

Acura service team took good care of me by fitting me in for car inspection. More

by CJFRAN42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 02, 2025

Albert, service manager, came to my rescue. I had a blowout in my tire, and he replaced it immediately for me. He managed to squeeze me in into his busy schedule. I can’t tell you how good it f More

by Mary6950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert, Service manager
Feb 03, 2025 -

Spitzer Acura responded

Thank you so much for your kind words, Mary, and for taking the time to leave us this wonderful feedback!

January 30, 2025

Always get good advice and service from this dealership. Will continue to use them for all of my automotive needs. More

by VATERD
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Spitzer Acura responded

Thank you for your wonderful review! We are glad that our team consistently provides you with 5-star service and we look forward to continue providing you with our best care in your visits to come. Safe travels!

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