Spitzer Ford Dubois, LLC - Service Center

Their service department is good and I come from over an hour away. I wish I had been told that the heavy truck service entrance is not open on Saturday like it used to be but my truck was done in good time hour away. I wish I had been told that the heavy truck service entrance is not open on Saturday like it used to be but my truck was done in good time. More

Heavy duty truck service personnel are friendly and very knowledgeable. I couldn't ask for better service. knowledgeable. I couldn't ask for better service. More

Scheduled oil change. Picked up vehicle 5 warning lights came on as soon as I started vehicle. Goes in with no warning light comes out with 5. Picked up vehicle 5 warning lights came on as soon as I started vehicle. Goes in with no warning light comes out with 5. More

A safety issue that was acknowledged to be, a known safety issue, was delayed multiple times because parts weren’t ordered or ordered and ignored. Driver side door started sticking when trying to open safety issue, was delayed multiple times because parts weren’t ordered or ordered and ignored. Driver side door started sticking when trying to open then started not shutting( staying shut) when the door closed. Progressive the door would just open while moving. The door open alarm wouldn’t notify also. I had the truck in multiple times for both the sticking and latching issues. Multiple times I was told the latching system needed replaced. Multiple times I was told parts weren’t ordered and I would be contacted. Nope! Multiple times parts were NOT ordered and I was NEVER contacted. I initiated every encounter. Although the service department were extremely polite and apologetic this does not migrate the serious of this extremely dangerous safety issue. A door opening when the vehicle is in motion, with no alarm is something that warrants a major investigation into the safety of all vehicles of the model/year. More

Fantastic service department, fantastic all around. I will always use them for any service and will always buy my vehicles from them. I will always use them for any service and will always buy my vehicles from them. More

Had issue with bronco sport i recently purchased and they resolved the issue for me in a very timely manner resolved the issue for me in a very timely manner More

The service was quick. I did not have to wait long. they were understanding,kind I did not have to wait long. they were understanding,kind More

Did the bare minimum for state inspection. My appointment was like an inconvenience for them. My appointment was like an inconvenience for them. More

I always save money by going to Spitzer Ford Dubois. They always have my best interest at heart. Thanks for taking care of me again. They always have my best interest at heart. Thanks for taking care of me again. More

The original paint job that the collision center had used in a repair of my Honda Ridgeline did not match the rest of the vehicle. As soon as I reported it, it was rescheduled right away the worked completed in a repair of my Honda Ridgeline did not match the rest of the vehicle. As soon as I reported it, it was rescheduled right away the worked completed in less than three days. The color now matches. I am impressed with their quick response a quality of work. Jonathon Roth made sure I got what I had originally made for when I went to the collision center. I would recommend it to others needing work. More