Spitzer Jeep RAM Brook Park

It was very easy to schedule and set up work to be done on my car they were very professional and timely in getting my suv in fixed and back to me in the same day very happy and satisfied with the results on my car they were very professional and timely in getting my suv in fixed and back to me in the same day very happy and satisfied with the results More

Convenient honest friendly and fair Found the problem of my car and waiting for parts to come in my car and waiting for parts to come in More

Open to negotiation Open to negotiation kind , family friendly everyone works together as a team friendly everyone works together as a team More

Always fast. She gives explanations of service issues and describes processes and options very well. Crystal is ALWAYS professional and polite. She gives explanations of service issues and describes processes and options very well. Crystal is ALWAYS professional and polite. More

The dealership was good. The dealership was easy to deal with and friendly and clean. The dealership was easy to deal with and friendly and clean. More

Very professional. It took a bit longer than I expected snd would have liked an update during that process It took a bit longer than I expected snd would have liked an update during that process More

Did all the work super quick and correctly Spitzer got my jeep in fast. Ariel was very professional and funny. He had my jeep serviced quickly jeep in fast. Ariel was very professional and funny. He had my jeep serviced quickly More

We had a few misunderstandings but they worked it out for me. I appreciate it me. I appreciate it More

2 Service advisor was good. But there is just always something. I schedule and appt and say I'm waiting for service: oil change and to fix my driver heated seat. Get there and o But there is just always something. I schedule and appt and say I'm waiting for service: oil change and to fix my driver heated seat. Get there and old it'll be a few hours. I said forget the heated seat and just oil change. Advisor said you should get tires rotated too. But I wasn't there for that but said ok. Then went to check out and was told I owed $130+ dollars. We were given jeep wave when We leased the vehicle. We've had jeeps the last 8 + years. With jeep waves and have never had an issue. I told the cashier I had Jeep wave and she said she didn't see it. I asked the service advisor and he said they expired bc I didn't use them in a year. 1. We were NEVER told the jeep wave/service expire in a year when we leased the vehicle. I was actually quite insistent we even got Jeep wave bc we used it in the past. Online Jeep wave says 2 years. Where did this random 1 year expiration date come from? I didnt have my coupons on me and because I was flustered I forgot to pull up my jeep app to use those coupons. I asked someone in sales too and she was completely unhelpful and basically said 'oh well' I will not be back to your dealership. I've already scheduled service for my driver heated seat at another Jeep dealer. More

Professional. Expedient. Up front. Knowledgeable. I'll recommend them. I'm glad I chose them for this service. Expedient. Up front. Knowledgeable. I'll recommend them. I'm glad I chose them for this service. More