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Spitzer Jeep RAM Brook Park

Brook Park, OH

Overview
Employees
Reviews
Vehicles
4.6
868 Reviews
Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 13001 Brookpark Rd to see for yourself!
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13001 Brookpark Rd

Brook Park, OH

44142

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Showing 868 reviews

October 23, 2025

I was there 7 days in a row for the same issue with my jeep. They said they fixed it on Friday and by the time I got home the same warning light were on so I drove back , all the tech were gone so I had t More

by jarzma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Winthrop Defreitas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory
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Oct 29, 2025 -

Spitzer Jeep RAM Brook Park responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 22, 2025

I came in for a recall, oil change and tire rotation. I specifically asked the gentleman to include the spare tire in the rotation. It was not done. When I picked up my vehicle and got on the highway I f More

by JOYCERT1995
Recommend Dealer
No
Employees Worked With
Noah Linen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Linen
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Oct 25, 2025 -

Spitzer Jeep RAM Brook Park responded

Joyce, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 22, 2025

I am not happy with this dealership I feel like they were not being honest with me More

by r8526
Recommend Dealer
No
Employees Worked With
Noah Linen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Linen
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Oct 26, 2025 -

Spitzer Jeep RAM Brook Park responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 21, 2025

Had me in and out in a reasonable amount of time. Found a coupon online so the price was reasonable. More

by AARONLIME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2025 -

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 19, 2025

The service department is poorly informative about the needs of repairs and communication. I have attempted contact so many times to get an answer what is going on with my car after diagnosis I have to ca More

by VINHHOA11
Recommend Dealer
No
Employees Worked With
Noah Linen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Linen
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Oct 22, 2025 -

Spitzer Jeep RAM Brook Park responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 19, 2025

I felt like the person that took care of me knew what he was talking about. It wasn't afraid to say what I needed. I really appreciated that. Thank you. More

by hugo.quiles1
Recommend Dealer
Yes
Employees Worked With
5
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Oct 19, 2025 -

Spitzer Jeep RAM Brook Park responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 19, 2025

Everyone was very nice and helpful especially Anthony and Robert and the gentleman who helped. More

by SUESTOIKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Nemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Porvasnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Skufca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2025 -

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 18, 2025

Excellent - called in the morning and got 4 tires same day That's excellent service above and beyond !!! No run around Just great service 100% More

by Lynne72
Recommend Dealer
Yes
Employees Worked With
Kim Boutell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Boutell
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Oct 18, 2025 -

Spitzer Jeep RAM Brook Park responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 18, 2025

Excellent - called in the morning and got 4 tires same day That's excellent service above and beyond !!! No run around Just great service 100% More

by Lynne72
Recommend Dealer
Yes
Employees Worked With
Kim Boutell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Boutell
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Oct 18, 2025 -

Spitzer Jeep RAM Brook Park responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Jeep RAM Brook Park to be a positive one. Please don't hesitate to reach out if you need anything else.

October 18, 2025

Some comments are better left unsaid. Service Department lack communication skills, between personnel and customer. More

by jessshep51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Tripp took care of in first. Unaware of service person take took care of in second day/time.
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Oct 19, 2025 -

Spitzer Jeep RAM Brook Park responded

Thank you for your review, Jess. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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