Spitzer Jeep RAM Brook Park

2 Service advisor was good. But there is just always something. I schedule and appt and say I'm waiting for service: oil change and to fix my driver heated seat. Get there and o But there is just always something. I schedule and appt and say I'm waiting for service: oil change and to fix my driver heated seat. Get there and old it'll be a few hours. I said forget the heated seat and just oil change. Advisor said you should get tires rotated too. But I wasn't there for that but said ok. Then went to check out and was told I owed $130+ dollars. We were given jeep wave when We leased the vehicle. We've had jeeps the last 8 + years. With jeep waves and have never had an issue. I told the cashier I had Jeep wave and she said she didn't see it. I asked the service advisor and he said they expired bc I didn't use them in a year. 1. We were NEVER told the jeep wave/service expire in a year when we leased the vehicle. I was actually quite insistent we even got Jeep wave bc we used it in the past. Online Jeep wave says 2 years. Where did this random 1 year expiration date come from? I didnt have my coupons on me and because I was flustered I forgot to pull up my jeep app to use those coupons. I asked someone in sales too and she was completely unhelpful and basically said 'oh well' I will not be back to your dealership. I've already scheduled service for my driver heated seat at another Jeep dealer. More

Very good and great customer service Easy to communicate and great service, thanks for everything and great service, thanks for everything More

Professional. Expedient. Up front. Knowledgeable. I'll recommend them. I'm glad I chose them for this service. Expedient. Up front. Knowledgeable. I'll recommend them. I'm glad I chose them for this service. More

Have dealt with spitzers for approximately 20 years. . Wife's jeep was up for lease renewal and they wouldn't deal at all. So much forworking with ongoing customers. They basically just laughed at us. Do . Wife's jeep was up for lease renewal and they wouldn't deal at all. So much forworking with ongoing customers. They basically just laughed at us. Done with thDrm More

Professional, courteous, and commutative I was impressed with the professionalism and communication of Crystal. The entire process was quite simple with the professionalism and communication of Crystal. The entire process was quite simple More

The overall process of leasing the new Durango was fantastic. The team was great to work with. fantastic. The team was great to work with. More

Came in for service. Efficient - in and out Came in for service. Efficient - in and out. Nice waiting area and quick service Efficient - in and out Came in for service. Efficient - in and out. Nice waiting area and quick service More

Salesperson was very polite answered all my question Went through the vehicle for me and the sales manager got me where I wanted on my payment. awesome dealership question Went through the vehicle for me and the sales manager got me where I wanted on my payment. awesome dealership More

Shannon was awesome and honest. Made us feel comfortable. They worked to stay within our budget Made us feel comfortable. They worked to stay within our budget More

Efficient, caring, relevant They were efficient to meet my needs. Caring about what was most important to me. And relatable in tones of delivery and what was needed. my needs. Caring about what was most important to me. And relatable in tones of delivery and what was needed. More