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Spitzer Jeep RAM Brook Park

Brook Park, OH

Overview
Employees
Reviews
Vehicles
4.3
1,100 Reviews
Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 13001 Brookpark Rd to see for yourself!
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13001 Brookpark Rd

Brook Park, OH

44142

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Showing 1,100 reviews

May 10, 2026

Good location for me to take my vehicle to. Clean environment. Comfortable atmosphere. I'd recommend it to friends and family. More

by REGGIE98LUV
Recommend Dealer
Yes
Employees Worked With
Rachel
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May 11, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 09, 2026

Fast friendly and professional From check in to the cashier to picking up my vehicle all friendly and professional More

by bryonhejl
Recommend Dealer
Yes
Employees Worked With
Sean mangan
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May 09, 2026 -

Spitzer Jeep RAM Brook Park responded

It’s great to hear that your Jeep Gladiator service was quick, friendly, and professional from check in through pickup. We look forward to assisting you again.

May 09, 2026

I love the place where we could plug in our computer. Use the free wi fi and get a nice cup of coffee More

by JJMOTTSHAW
Recommend Dealer
Yes
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May 09, 2026 -

Spitzer Jeep RAM Brook Park responded

We’re glad the charging stations and free wifi helped you stay connected, and that you enjoyed our coffee station. Creating a comfortable spot to work is important to us. We look forward to assisting you again.

May 09, 2026

Everyone that I dealt with at the dealership for my appointment was very professional and knowledgeable with the issues I had with the scheduling time and it was resolved immediately and to everyone’s More

by Sdawg1100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Albores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Current
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2026 -

Spitzer Jeep RAM Brook Park responded

We’re delighted our team handled your Jeep Wrangler service appointment scheduling so promptly and professionally. We appreciate your feedback and look forward to assisting you again.

May 09, 2026

It was great They got me taken care of quickly and professionally I will return for future needs More

by FRANKKELLY1013
Recommend Dealer
Yes
Employees Worked With
Ian Tillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Tillman
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May 09, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for the 5-star rating. Ian and our service team are glad to have handled your Dodge Durango swiftly and professionally. We look forward to your next visit for any future needs.

May 08, 2026

Friendly. Helpful. Lisa was personable. She was helpful and made me feel like a priority. More

by cathyhess
Recommend Dealer
Yes
Employees Worked With
Lisa
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May 08, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for highlighting our team’s friendly, attentive approach and for trusting us with your Jeep Compass service. It’s rewarding to know we made you feel like a priority. We look forward to serving you again.

May 08, 2026

Failed to fix my Jeep even after three appointments and charging me over $2000. Extremely disappointing. More

by seanbilliot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2026

I received excellent customer service from mechanical services department on an urgent key fob problem on my Jeep. The work was done timely and the work was done 100% okay with the minimal amount of wait More

by Greg Schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boutell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Mangan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Albores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2026 -

Spitzer Jeep RAM Brook Park responded

We’re glad to learn our mechanical services team got your Jeep key fob issue sorted quickly and with minimal wait. If you need anything else, we’re here to help.

May 07, 2026

Had a scheduled appointment that I left work early to get to, I waited over an hour for them to check me in and was there over 4 hours and all they did was test and quick charge my battery and replaced an ex More

by MF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Boutell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2026 -

Spitzer Jeep RAM Brook Park responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 07, 2026

I wouldn’t recommend anyone to purchase a vehicle or have service done at Spitzer Brookpark. Terrible customer service More

by dremillz.smith087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mel Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura McKinley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Albores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please don't hesitate to reach out to us directly if you would like to discuss this matter further. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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