Spitzer Jeep RAM Brook Park

I have had over a hundred dealership experiences and all my good experiences only took place at this dealership. my good experiences only took place at this dealership. More

Nice people nice facility Would recommend this place to my friends it's nice dealing with nice people my friends it's nice dealing with nice people More

All I needed was a tire rotation. Ariel helped me so much to get me in and out of there. Very nice young man. Ariel helped me so much to get me in and out of there. Very nice young man. More

Ariel was great to work with and kept me informed. Jasmine was also very helpful. Cashier not very friendly though. Jasmine was also very helpful. Cashier not very friendly though. More

Friendly staff but had a 9a appointment for oil change and tire rotation and didn't get out until almost 11a. Several customers arrived after me, left before me. and tire rotation and didn't get out until almost 11a. Several customers arrived after me, left before me. More

The service department was clean, the employees were nice and professional. Had diesel oil/filter changed, tires rotated. Was done on time with no hidden surprises or fees. and professional. Had diesel oil/filter changed, tires rotated. Was done on time with no hidden surprises or fees. More

Very pleasant Very pleasant made me very comfortable. The process was very easy and fast The process was very easy and fast More

Went in for alignment,recall, and front collision light being on again. Alignment and recall went fine. I go to pay and they try to charge me 250 dollars to reset the sensor . Nothing wrong with sensor jus being on again. Alignment and recall went fine. I go to pay and they try to charge me 250 dollars to reset the sensor . Nothing wrong with sensor just hook computer up and reset eensor is my guess. Didnt charge me last time at 30,000 miles . Now at 40,000 miles Never was told it would cost that much.They told me alignment cost called me when they said parking break switch was broke and what that would cost. Said no to that . Nothing about an obvious software issue. Never would have had it done. So I refused to pay that part. The man Arial the service person was extremely rude kept saying I was yelling when I wasn't. That I kept interrupting him wich I was just trying to having a conversation with him and he didn't like what I was saying. I bought a jeep 4000 dollar extended warranty. that I paid even more for , to cover all the electronics. Then sends me to service manager he and I dont see it the same way and he throws me out and says they dont want low quality people there and refuses to let me pay for the alignment. He tells me Never to come back and he's putting me in the system. This happened on 01/08/2026 at 4:00. 2 people that are Extremely unprofessional in the service department. Lisa was very nice though. Finally got around to fixing the parking break. Guess what was wrong with it? When they hooked up computer theypulled the plug out below the parking break switch. When they put it back they jammed it back in and jammed the switch. They wanted to charge me 400 dollars for a switch they messed up. This is a bad dealer More

Very friendly, got me scheduled for service quickly because of a check engine light, also given a loaner vehicle. Kept me updated, and finished the repair in a timely manner. because of a check engine light, also given a loaner vehicle. Kept me updated, and finished the repair in a timely manner. More

My appointment took much longer than anticipated for routine service and a recall. After leaving, I discovered a technical glitch made as a result of the emissions recall. I had to return to dealership routine service and a recall. After leaving, I discovered a technical glitch made as a result of the emissions recall. I had to return to dealership later in the day for another extended visit to reset my car's information cluster panel. More