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Spitzer Jeep RAM Brook Park

Brook Park, OH

Overview
Employees
Reviews
Vehicles
4.3
1,164 Reviews
Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 13001 Brookpark Rd to see for yourself!
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13001 Brookpark Rd

Brook Park, OH

44142

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Showing 1,164 reviews

May 08, 2026

Failed to fix my Jeep even after three appointments and charging me over $2000. Extremely disappointing. More

by seanbilliot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for your review, Sean. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 07, 2026

I received excellent customer service from mechanical services department on an urgent key fob problem on my Jeep. The work was done timely and the work was done 100% okay with the minimal amount of wait More

by Greg Schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boutell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Mangan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Albores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2026 -

Spitzer Jeep RAM Brook Park responded

We’re glad to learn our mechanical services team got your Jeep key fob issue sorted quickly and with minimal wait. If you need anything else, we’re here to help.

May 07, 2026

Had a scheduled appointment that I left work early to get to, I waited over an hour for them to check me in and was there over 4 hours and all they did was test and quick charge my battery and replaced an ex More

by MF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Boutell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2026 -

Spitzer Jeep RAM Brook Park responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 07, 2026

I wouldn’t recommend anyone to purchase a vehicle or have service done at Spitzer Brookpark. Terrible customer service More

by dremillz.smith087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mel Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura McKinley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Albores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please don't hesitate to reach out to us directly if you would like to discuss this matter further. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 06, 2026

I can't believe that I took my jeep into your dealership to get the battery cables changed any you only did one at this point is don't even know if you changed my oil or rotated my tires very sad More

by brwnboy01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't member her name
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May 10, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 05, 2026

They listened and worked with me on what I needed for my trade. I was happy with the deal More

by TIMMYPITTS
Recommend Dealer
Yes
Employees Worked With
Anthony Nemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Nemi
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May 05, 2026 -

Spitzer Jeep RAM Brook Park responded

It’s great to hear Anthony took the time to understand what you needed for your trade and helped you secure a deal you’re happy with on your new Dodge Durango. Thank you for trusting us with your purchase.

May 05, 2026

Poor attitude,ridiculous reason for a long wait for a 10-15 minute job.I could have done it myself in far less time More

by josephscavone1948usmc
Recommend Dealer
No
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May 08, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for this feedback, Joseph. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 05, 2026

Ive been a ford and GM guy ! This is my first Jeep . And I was very impressed with the whole experience from purchase to service More

by Brokenwheelal
Recommend Dealer
Yes
Employees Worked With
At arrival in the service area was a female sorry not sure of her name . She was very professional
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May 05, 2026 -

Spitzer Jeep RAM Brook Park responded

It’s great to learn that your first Jeep purchase and Gladiator service impressed you. Hearing from a longtime Ford and GM enthusiast makes this feedback especially rewarding. We look forward to keeping your Jeep running smoothly.

May 05, 2026

With no appointment I came in for an oil change. Prompt curious service. Thanks Lisa. Will return. More

by dmg109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Leclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2026 -

Spitzer Jeep RAM Brook Park responded

We’re pleased you could swing by for a quick oil change on your Dodge Charger and that Lisa helped make things smooth. Thank you for sharing how efficient the service was. We look forward to your next visit.

May 04, 2026

The problem was not fixed the first time however the department got me right in to fix the issue More

by pokerguy323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Albores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2026 -

Spitzer Jeep RAM Brook Park responded

Thank you for choosing Spitzer Jeep RAM Brook Park. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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