Spitzer Kia Cleveland

I arrived early to my scheduled appointment, they were ok with it. Everything they did they contacted me to confirm, everyone was great to work with even though they were very busy. And they got everything d with it. Everything they did they contacted me to confirm, everyone was great to work with even though they were very busy. And they got everything done in a timely manner More

Terrible no communication Experience was bad. Nobody ever called me to tell me my cat was ready. Bette yet even told me my cat was going to be there over night. I had to call several times myself Nobody ever called me to tell me my cat was ready. Bette yet even told me my cat was going to be there over night. I had to call several times myself to check the status. Very unprofessional and rude. No communication whatsoever so ever More

Arielle failed to communicate the status/progress of the work on my car. I sat for three hours with no updates, or estimate of time remaining. This is the poorest customer service I have ever experienced at work on my car. I sat for three hours with no updates, or estimate of time remaining. This is the poorest customer service I have ever experienced at Spitzer Kia. The waiting area is cold and uninviting. More

Everyone was exceptionally helpful and nice. George and the Sales manager were awesome to work with George and the Sales manager were awesome to work with More

Background music in the showroom is one thing, blasting at concert level is beyond appropriate. One cannot hold a conversation without having to raise their voice to be heard. at concert level is beyond appropriate. One cannot hold a conversation without having to raise their voice to be heard. More

The service department is fantastic I've worked with all the service advisors and they are all very knowledgeable about my car and help me with anything I need. the service advisors and they are all very knowledgeable about my car and help me with anything I need. More

The service department is fantastic I've worked with all the service advisors and they are all very knowledgeable about my car and help me with anything I need. the service advisors and they are all very knowledgeable about my car and help me with anything I need. More

George was outstanding. He was professional, knowledgeable, and extremely patient throughout the entire process. He took the time to understand exactly what I was looking fo He was professional, knowledgeable, and extremely patient throughout the entire process. He took the time to understand exactly what I was looking for and never made me feel pressured. He explained everything clearly, answered all my questions honestly, and made sure I was comfortable every step of the way. George truly went above and beyond to make this a great experience. Erica was exceptional. She was transparent, fair, and very easy to work with. She took the time to explain the numbers clearly and worked hard to get me the best possible deal. Her professionalism and honesty made me feel confident and valued as a customer. You can tell she genuinely cares about customer satisfaction. More

A delightful experience always. Smiles galore and sincere empathy. A happy feeling permeates the entire dealership. Smiles galore and sincere empathy. A happy feeling permeates the entire dealership. More

Great The lady who took my car was very thorough, kind, and explained everything that would take place. and explained everything that would take place. More