Spitzer Toyota Monroeville

The customer service representative, James Thomas, is very skillful at communicating with customers and putting them at ease. very skillful at communicating with customers and putting them at ease. More

Had vehicle serviced, with assistance of Deana Hicks. Deana was very helpful in getting proper service for mileage on vehicle and very professional in dealing with me. Deana was very helpful in getting proper service for mileage on vehicle and very professional in dealing with me. More

My wife found a Sienna that she was interested in, we had been to several other Toyota dealers however haven’t found “The One” until now. However, we were unable to get anyone to work with us, we have 3 trad been to several other Toyota dealers however haven’t found “The One” until now. However, we were unable to get anyone to work with us, we have 3 trade offers of a certain amount and Spitzer could not get close to our previous trade offers. They cited multiple false claims of issues with our current vehicle to my wife as a reason however when I later tried to have a conversation with them about this, they, meaning the sales managers, wouldn’t even come over to speak with me. When I walked over to thank the Salesman for his time because he really was great. The issue is 100% with a sale manager named Jason, and another who never introduced himself. He just let me know that they sell enough cars there and don’t need my business, in not so many or exact words. I’ve purchased many cars over the years, personally or business, and this was the first time I didn’t feel like the salesman wanted to sell me something. It was the opposite, I couldn’t get them to even talk to me and answer my questions. Save yourself the trouble and shop elsewhere. More

My sales rep was Joshua Prittie. The dealership was Spitzer Toyota. I was very happy with my buying experience. The dealership was Spitzer Toyota. I was very happy with my buying experience. More

Last week, James Thomas did a great job of checking in my car to get the annual inspection stickers. Some maintenance services were overdue and James did a great job of explaining what each one was, includin car to get the annual inspection stickers. Some maintenance services were overdue and James did a great job of explaining what each one was, including photos/video of the underside of my car. He was both friendly and professional. When he showed me the actual air filter which they recommended be changed (which was filthy, being the original from 8 years ago), I commented that for sure I wanted that changed, because I was concerned about my lung health. James was very upfront to explain that this was the engine filter, and that the cabin air filter is what cleans the inside air, and he said they checked and it was still good (it had been replaced at a previous service visit). James Thomas made me feel good about this experience, and I will definitely return to Spitzer for future maintenance & service - he's a professional with a kind and caring personality. Thank you, James Thomas! More

Took 2022 Rav hybrid in for 30k mile service last weekand discussed fraying drivers seat. James Thomas immediately ordered the covers. Took it back this week to have them installed. Very happy with installat discussed fraying drivers seat. James Thomas immediately ordered the covers. Took it back this week to have them installed. Very happy with installation and timing. More

Friendly staff. Short wait time and james thomas went above and behind. Super nice guy. Short wait time and james thomas went above and behind. Super nice guy. More

Fast, efficient,professional service addressing every service need my Toyota required. Every person I met that day at the dealership was wonderful!!! service need my Toyota required. Every person I met that day at the dealership was wonderful!!! More

Great experience with Adeem and the closing staff of Spitzer for the purchase of our vehicle. No pressure, answered all our questions and was very pleased. Spitzer for the purchase of our vehicle. No pressure, answered all our questions and was very pleased. More

The dealership was very easy to work with, and I was in and out pretty quick and out pretty quick More