Sport Mazda

Sport Mazda responded

Ryan, I am so happy that Sean Koller worked as hard as you say to insure you were treated fairly and for making sure you left with the car you wanted. Congratulations are due for being a first-time car buyer. With your first purchase over, I hope that you will be our loyal customer where you know the great car buying experience and the good guys that will assist you, each and every time. Thank you for recommending others to visit Sport Mazda and we will treat well and value everyone you send our way. Thank you again for being our customer and I hope you enjoy every single mile you drive in your new car. JAY MEALEY, OWNER

Sport Mazda responded

Kenk, I am very grateful to have a loyal Mazda customer, like yourself, to promote Sport Mazda to others. Thank you so much for putting it in your review where others can read it. I have always believed that service, since customers don't often get to see the actual repairs being made, that they form their opinions on facilities, amenities and especially staff. I think the new Sport Mazda facilities are premium quality and, for me, reflect my belief that our customers should have a comfortable and pleasant place to rest while awaiting their car. Amenities like the Starbucks coffee, a great snack selection and cold bottled water, all complimentary for our customers is a nice addition. And, plenty of free access to the Internet and Wireless connections are available, including charging plugs. Then there is the staff. As you mentioned, Ellie Diaz is the best, and more genuinely friendly Service Advisor, or personality, you will never find. She does make every customer feel like family and friends day at Sport Mazda. I appreciate the wonderful review and rating and please know that you are a very valuable customer to us. JAY MEALEY, OWNER

Sport Mazda responded

Pepe, Thank you so much for being a great loyal customer and for letting others know about the awesome service Nick Radoslavov provided. Sport Mazda Service Center is proud to provide your service and I am so happy that you have been satisfied at the maintenance performed on your 2018 Mazda3. Having Nick as your Service Advisor to oversee your car's service will allow you to be sure your "Friend at the Dealership" is working hard to insure you continue to be a satisfied and happy customer. I am very glad you are a member of our Sport Mazda Family. JAY MEALEY, OWNER

Sport Mazda responded

Roberto, Thank you so much for your nice review and especially for recommending Sport Mazda to others. It is personal testimonials like yours that mean so much to my dealership, We are just completing our 7th year being named Dealerrater National Mazda Dealer of the Year because of the many wonderful customers and our reputation that they have built. I know Ellie Diaz will be happy that you valued the service she provided at your last visit. She is a superb Service Advisor and is a major reason that so many return to our Service Center. Thank you for being such a valuable customer and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Charlotte, I cannot thank you enough for your informative review. I think that many people believe a small part of they read in car dealer ads. I am so happy you had a chance to get to know us better and chose us to provide the special car that will start your daughters new adult life. May God Bless here and give her much success. I appreciate you letting others know about how you worked with us from Kentucky. Several years ago we became a digital dealership and teach every sales staff member to be knowledgeable and have expertise in long distance sales. We have been Dealerrater National Mazda Dealer of the Year for out 7th year and we have more and more customers visiting from distance, including Out-of-State. I am especially grateful that with the large number of Mazda dealerships you searched, that you chose Sport Mazda. I must admit that our staff is the main reason you enjoyed your experience. Mark and Mayeline are great examples of the many friendly, caring and professionals we employ. I really appreciate the kind comments about Mayeline. She studied very hard and learned the Mazda product line quickly. She is a natural in the personality and caring, and she will be a long-time asset here at Sport Mazda. You should know that the sales strategy lessons are very few. The most important is LISTEN TO WHAT THE CUSTOMER WANTS, their needs and wishes, AND THEN DO EVERYTHING YOU CAN TO MAKE SURE THEY GET IT. It is not to complicated and easy to remember. She has adapted well to it. I hope that others read your review. You have said things that I always want people to know about us. I certainly hope you visit us again and we want to welcome your entire family to our SPORT MAZDA FAMILY. I wish for your daughter many, many miles of safe, happy, and fun driving in her new Mazda 6. She will always be well cared for whenever she visits the dealership. Thank you again and I hope that you all had a very wonderful Christmas and New Year. May she have a very successful one.. JAY MEALEY, OWNER

Sport Mazda responded

Nick, I agree with you. Natalie is a wonderful Service Advisor and doing a great job insuring that our customers and their cars are receiving our best care. I can see where a smiley face on the service drive is a plus, but the genuine friendliness she has for her customers is what makes it a great experience. Thank you so much for your review. JAY MEALEY, OWNER

Sport Mazda responded

Jeff, If the service Natalie Deonath , Service Advisor, provided during you recent visit to the Sport Mazda Service Center made you feel good about it, it was worth it. Her job is to insure customers leave Sport Mazda happy and satisfied with the service provided. I am thinking that she did a good job for you. Jeff, we really think it is the service your deserve, and I hope you will always let us know that you expect the same each time you visit. You are a valued customer. Thank you. JAY MEALEY, OWNER

Sport Mazda responded

Solmaria, Thank you for your review. It was very kind and I know it was appreciated by Jorell Figueroa. He is one of our newer salespersons, but that doesn't mean his new to Mazdas. He comes from a family that has been working in the auto industry for many years and his father has worked with Sport Mazda for many years. His brother, another Figueroa that started with Sport Mazda. He came to us ready to work and soaked up information like a sponge. I am proud to say he is already a very good Mazda guy and I am so glad to hear from a satisfied customer that he did a good job. I want to welcome you to the Sport Mazda Family of staff and owners, like yourself. I know you will love your new Mazda and wish you many miles of safe, happy and fun Mazda driving. Thank you very much for choosing Sport Mazda and for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

I agree with you. I am proud of the staff of the Sport Mazda Service Center and especially for the kindness and friendliness that they show to all of my customers. Stephen Mendez is really knowledgeable, especially in the high tech accessories that are being added to the new Mazdas. I applaud Natalie and Angelo for letting you know they remembered you and asking about your car. It is just what I have been telling them. Customers really appreciate it when you let them know you care. But, I am really grateful that each and every one has taken to heart. Thank you so much for your kind review and you are our great customer. JAY MEALEY, OWNER

Sport Mazda responded

Mazdagirl, It is our honor to have provided your new Leased Mazda. Many customers are choosing to take advantage of the many benefits of leasing. That is why Alex Stinvil and the rest of our sales team receive special training from Mazda and are very familiar with leasing. I am sure that together Alex and Rey Almonte, Finance Manager, were happy to provide you all the information and options you needed to be aware of before making the best financing decision for YOU. Thank you for choosing Sport Mazda to lease your new Mazda. I am proud to welcome you to our Sport Mazda family and wish you many safe, happy and fun miles in your new Mazda. Remember, we will always be here to assist you throughout your ownership experience. Best Wishes and thanks for being our valued customer. JAY MEALEY, OWNER