Sport Mazda

Sport Mazda responded

Edgardo, Thank you so much for writing this review. While I especially like the reviews that make us look good, I need to know about what went wrong. Something definitely went wrong with this visit. I do not understand, even if your car came from our other facility, there should have been plenty of time to have it prepared before your visit. I apologize. Our processes do not include dirty cars waiting to be shown to our customers. I am grateful to you that even with that, you went ahead about your new Mazda. I can only say despite our number one goal, you did not receive the service you deserved or that you should have expected. I will endeavor to make sure that doesn't happen again. Thank you for being our great customer. I wish you years of safe and fun driving in your new Mazda. Welcome to our Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for choosing Sport Mazda for your new Mazda and we appreciate very much your kind review. Noel Ruiz is a fine young man and great salesperson. He is easy going and insures you have all the information you need to make your buying decision. There is no hassle or pressure here and it does make a better experience, as you found out. Thank you for TRUSTING us enough to recommend us to others. We will always be worthy of your trust. Thank you again and welcome to the Sport Mazda family. Great Photo. Jay Mealey, GM/Owner

Sport Mazda responded

PainterDave, Loyal customers like yourself are the real key to judging just how good a job a dealership is doing. When you return for your second car, you let us know that you had the service you wanted the first time and TRUST us to return for another car. How good we are is if you still feel that way after your second car buying experience. I am so glad to hear that you are still our great customer. On behalf of Dan Parker, Brian San Pedro, and Andy Rodrigues, your sales team, I am proud you are a member of our Sport Mazda family. Enjoy that new Mazda 6. Jay Mealey, GM/Owner

Sport Mazda responded

JD, Thank you for buying your quality used car here at Sport Mazda and for taking your valuable time to write a nice review for Noel Ruiz and the dealership. I appreciate it so much when our customers let others know about their experience here. So glad you found the car you want and Noel was able to left happy. I want to personally thank you for recommending my dealership to others and we will not let you down. Welcome to our Sport Mazda family and will be always be here when you need us. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for your kind comments about your recent service visit to Sport Mazda. Stephen Mendez is an excellent Service Advisors and, like his fellow SA's he makes sure his customer gets the best service he can provide. These special people know so much about your cars that they can often make sure that little additional things are done that may extend the life of your vehicle. They are all friendly, professional and caring individuals and I am especially proud of my service team. Thank you for your complements. We appreciate great customers like yourself. Jay Mealey, GM/Owner

Sport Mazda responded

Jummie, I was happy to hear you enjoyed your visit and came away with a brand new Mazda MX-5 Miata. More Miatas have been sold in the U.S. and World than any other sports car in its class. Owners are a special class and love their cars. I know from your photo that you will love yours too. Nothing better than a drive with the top down. Fun, fun, fun. So glad that Alex Stinvil, Luis Arce and Josh Snell were able to make your buying experience enjoyable and successful. They are all great guys and part of a great sales team. Thank you for your review and we are proud to have you as a member of our Sport Mazda family. Please enjoy!!! Jay Mealey, GM/Owner

Sport Mazda responded

JPalmer, Thank you for writing about your recent visit to Sport Mazda. For your first visit I really hope that we exceeded your expectations. I know Todd Williams does a fine job for his customers and I am glad to hear your buying experience was enjoyable and went smoothly. It definitely is a team effort at Sport Mazda, as you pointed out. Todd is your primary salesperson but has a lot of specialized help when needed. While he works with you the specialists are working on financing, trade-in valuation, inspection and pre-delivery, and even delivery specialists who work with customers to assist with new car features. Each person, doing his or her job, means a smooth experience and ultimately a happy customer. I am so glad you found your car and a great deal and I am happy to welcome you to the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Buster, Thanks for coming to Sport Mazda for your new car. It was our pleasure and I am very grateful for your kind review. It sounds like Yanavive Santiago provided a memorable buying experience for you and made sure you had all the information you needed to make a good buying decision. Andy Rodriguez is a Finance Manager and works with Yanavive to provide that specialized support for her customers. He makes sure you know all your financial options and makes sure you get the best deal. Thank you for mentioning both of them. I am glad that they did a good enough job to TRUST us for your next car. It means a great deal to me. Welcome to our Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Analee, Thank you very much for choosing Sport Mazda for your new Mazda. We all appreciate your review and the recommendation you gave the dealership. "They are the best," is something I always enjoy hearing. I know that Valentina, Willie and Edwin will be glad to know that you enjoyed your experience and that you left with a Mazda that you LOVE. Wish you years of safe and fun driving in your new Mazda. Welcome to the Sport Mazda family. Thank you for being our customer. Jay Mealey, GM/Owner

Sport Mazda responded

Omar, I am glad that you made your way to Sport Mazda. Thank you so much for being our customer and Aida Cabrera, Frederick Trinidad, and Edwin Acevedo were happy to make your visit enjoyable and successful. We are so happy that we could assist you in your search and you left happy with your new Mazda. Wish you years of safe and fun driving. I am proud to welcome you to our Sport Mazda family. Jay Mealey, GM/Owner