Sport Mazda - Service Center

I've been using your service department for several years and have always had a good experience. Customer service is excellent. and have always had a good experience. Customer service is excellent. More

Brought my vehicle in for routine maintenance and added accessories. Luis the service advisor was very helpful and let me know that my service my take a while and offered local transportation. I waited at accessories. Luis the service advisor was very helpful and let me know that my service my take a while and offered local transportation. I waited at the dealership and was kept well informed by the technician by videos of my car and all the work being done and future recommendations. Great experience and will continue to bring my car back for all services. More

Always a pleasure to experience Sportmazda. They are efficient, helpful and knowledgeable about my needs for the cars that I take to them. Paul is a great service advisor and I trust his feedba They are efficient, helpful and knowledgeable about my needs for the cars that I take to them. Paul is a great service advisor and I trust his feedback. More

I always go to this dealership for lease a new car and for service. It is the best for service. It is the best More

Good communication from Tech and waiting area is very nice. Job completed as planned and in good time. nice. Job completed as planned and in good time. More

Jose was great and friendly and I was kept in the loop about my cars maintenance. It was a great experience. The coffee was a plus. about my cars maintenance. It was a great experience. The coffee was a plus. More

Top Shelf Experience AGAIN! 2020 CX5 in for routine maintenance. Paul Claflin is a pro at VIP Customer Service. Sincere, genuine and loves what he does. This dealership should b 2020 CX5 in for routine maintenance. Paul Claflin is a pro at VIP Customer Service. Sincere, genuine and loves what he does. This dealership should be giving classes on Great Customer Focus and Service because they do it right ALL THE TIME. Hard to imagine such a place exists but it does at Jay Mealy Sport Mazda. A tip of the hat to the Techs who deliver on the maintenance. Bob Suranovich wrote the book on directing a top shelf service dept. Whoever your service advisor is rest assured if they are on Bob's Team, they top shelf at what they do. While we were waiting for the service to be completed Paul C introduced us to Marilyn Santos in Sales and we were able to discuss business for a new 2024 Vehicle. Marilyn is a GEM, incredible easy-going style that makes you feel like part of her family. Very organized and a great listener. We look for to purchasing a new vehicle at Jay Mealy Sport Mazda because of the quality of the product but also because of the awesome people that work there. Thank You! More

Our 2023 CX-9 is in for service. I have been taken care of in a timely manner as we are waiting at the dealership. Nataly keep me informed as the service is being done by messaging I have been taken care of in a timely manner as we are waiting at the dealership. Nataly keep me informed as the service is being done by messaging and video and they also have a nice waiting area with complimentary coffee, tea, bottles of water, and snacks. More

Luis Resende is phenomenal. He's attentive, courteous and enjoys what he does. He immediately honors my VIP coupons and is very clear with expectations and recommendations. I He's attentive, courteous and enjoys what he does. He immediately honors my VIP coupons and is very clear with expectations and recommendations. I have no complaints AT ALL with Luis. However, on 07/22/23, the service dept. desk was understaffed. Also, it took about 2:30 hrs to get an oil change and tire rotation done on my vehicle. Although we were forewarned, it seemed like a long time. Our wait was not unpleasant: the waiting area is well-appointed. When I received a text that my vehicle was done I waited 15 minutes standing at the desk, as Luis was finally on break. No one attended me or asked me if I needed help. I had to walk over to Stephen Mendez' office where he and several others were sitting, to receive attention. José Colón checked me out, Stephen fetched our vehicle in the lot. I travel an hour and 15 minutes to this dealership because of their customer service. I hope this was just a blip in an otherwise stellar experience at Sport Mazda. More

nice service, courteous employees, always available to discuss any issues with my car in detail discuss any issues with my car in detail More