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St Charles Nissan - Service Center

St. Peters, MO

4.2
65 Lifetime Reviews Review Dealership

65 Reviews of St Charles Nissan - Service Center

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August 28, 2019

"Outstanding service by service department"

- Mike7712

I have been using the service department for out two Nissans. I received nothing but outstanding service. They did not try to sell you any addition services that I do not need.

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Recommend Dealer
Yes
Employees Worked With
Clint Johnson, Al Romero
Aug 29, 2019 -

St Charles Nissan responded

Thank you for your wonderful feedback about our service department! We'll be sure to pass along your kind words to the service advisors. We look forward to seeing you at your next service visit!

August 07, 2019

"Effective, quality and comfortable "

- Davidr_cd

The service performed was though, the wait was minimal and the customer lobby is well equipped. Customer agent Al Romero did a great job with going over the requested job and recommendations. Also, price is right comparing to a couple other Nissan dealerships where they charge you about $80 just for an oil change.

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Recommend Dealer
Yes
Employees Worked With
Al Romero
Aug 08, 2019 -

St Charles Nissan responded

Thank you for the great review about our service team! We are happy to hear you were pleased with your experience! We'll be sure to forward your compliments to Al and our service team. We look forward to seeing you again at your next service visit!

July 29, 2019

"Poor Service Experience."

- AS

I have been their service customer since 2012 and was happy with them until my last two visits. Second to last visit in early 2019 was due to excessive noise coming from my 2010 Murano (they changed oil and rotate tires a month prior to this visit). The service advisor said the noise was due to two of the front passenger wheel lug nuts missing and they installed new ones to remedy the problem. The car was not serviced by any other service provider so I have to assume the person rotated the tires forgot to install the lug nuts or did not tighten them enough so they eventually fell off. The last visit on July 3rd is the reason for this review. My other Nissan, 2012 Z Roadster, started to make a helicopter like noise about two weeks before the service visit. Its convertible top had some wind noise and rattle issues as well as a loud pop noise while closing the top so I thought it would be a good time to have the dealer diagnose/fix all the issues. The car still has Nissan Gold Preferred extended warranty. Long story short, they claimed the helicopter like noise was due to a bent part under the car and everything else including the wind noise from the convertible top was either due to my bald tires or the old age of my car. Nothing was covered under warranty and they billed me about $300 in diagnostic fees. I am not going to bore you with the details of the whole visit, but I will focus on the helicopter like noise as it was the main reason I took the car there. On the way home, I noticed the noise was still there so their diagnosis/fix of the issue was not successful. As mentioned above, they claimed a bent part was causing the issue. That part got bent about two years ago and was making a metal to metal rattle noise that was fixed at this dealer at the time so it had nothing to do with the current noise. I discussed this along with other issues with Rhonda C. and Jeff M. and they could not care less about hearing my input. They both said that I agreed to the diagnostic fees and they could charge me more if they wanted to. Yes, I agreed to the diagnostic fees as long as diagnostic is done properly. In this case, they misdiagnosed the issue so I expected a refund. Jeff M. said refund is not an option as the technician claims when he adjusted the part, the noise was gone. The interesting thing is that Jeff M. goes with what the technician claims even though I repeatedly informed him that the noise is not gone. He could just ask me to bring the car in to figure out if the noise was still present or not. Instead, Jeff M. said if I purchase new tires and if the noise is still there after that, then they will re-check the noise for free. I said purchasing new tires should not be a requirement for re-check as the diagnosis did not point to bald tires for the source of the helicopter like noise just to bent part. Anyways, I will have to seek third party help to get a refund and find another Nissan dealer for my current and future service needs. Thanks for reading. In case the dealer responds to this review, everything I mentioned here is true and they can confirm with Al (bent part) and Rob (lug nuts) so please do not accuse me of being misleading or inaccurate.

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Recommend Dealer
No
Employees Worked With
Other Employees : Rhonda Chapman, Jeff Maaske, Ted Schauwecker
Jul 29, 2019 -

St Charles Nissan responded

Alper, Frankly, we are surprised and confused by your review. It is very untruthful and incorrect. As a dealership with 40 years in business, we always try to listen to our customers and go beyond the normal to satisfy them. Your first complaint (from your June service visit) on your 2010 Murano, was that you were missing two lug nuts after you were here in April. At that time, your tires status was yellow, and you were informed that you would soon need new tires. Is it possible that you went elsewhere to replace your tires, and that they could have missed replacing your lug nuts? Since we value you as a customer, we replaced them at no charge. I personally met with you on Wednesday to discuss the charges on your bill that day for your 2012 370Z. We diagnosed and repaired the cross member that was causing your ‘helicopter’ noise for only $73. There was also a noise that you described that did not happen when we road tested it initially. In our attempt to satisfy you that day, we pulled one of our Master technicians from another customer’s vehicle to drive with you to listen for that noise. Neither he nor you could hear it. He told you to please replace the tires as we had recommended since the cupping and wear of the tires on the 370Z were causing vibration and noise which could be masking this issue. You declined to do that service at our shop that day. Then, we used all available coupons, discounts, and rewards points and you left here paying $243, instead of the original $592. That is definitely trying to keep you happy. The service manager also told you that we would be happy to re-diagnose your noise issue at no charge once your tires are replaced. Have a nice day.

Jul 29, 2019 -

AS responded

Rhonda, Please note that the original bill was never $592. That amount was merely an estimate for possible diagnostic fees to diagnose four different issues I was having with the car. You said you could not duplicate one of the issues so you did not charge for that as expected. You also made the claim that the popping noise while closing the convertible top was due to old age of my car and charged $73 for that prejudiced opinion rather than diagnosis. If you read online 370z forums, you will learn that even the 2019 models suffer from the same issue. In addition, you charged another $73 to top off the brake fluid. That charge would not be necessary if you actually did what you claim to do during multipoint inspections: check brake system and top off all fluids. My 370z was there in March 2019 and you supposedly performed multipoint inspection on my car. You are the one giving misleading and inaccurate information: you charged me $146 not $73 to misdiagnose the helicopter like noise. During the first test drive with the technician, I was sitting on the passenger seat and the tech was revving the engine and reaching upto 80mph so I was not able to hear the noise at the time. I only heard the wind noise from the windshield, but the technician could not hear it and said all he hear is tire noise. As I mentioned to you on the same day, July 3rd, that on my way home, I noticed the helicopter like noise when I was on the drivers seat. I immediately returned back to your dealership, and the nice cashier lady had the technician come over and have another test drive with me. During that test drive, I pointed the noise out to him and he claimed again that all he hears is tire noise. I then decided that I was not going to come to an agreement with the tech so I dropped him back to the dealer. My plan was to come to your dealership on another day to speak with the service manager and possibly work with another technician with more open mind. Service manager decided to rely on the tech and did not want to hear my input and refused to give me a refund for the unjustified charge. Please stop pretending like you lowered my bill. You billed me about $300 that is too high for the service received. I used a service coupon that I received online and one to one program rewards to lower the bill to $245. You have not personally provided me with any discounts. In regards to missing lug nuts on my Murano, I have not replaced the tires at another service provider so your assumption is incorrect. You probably know that one of your other service customers reported missing lug nuts in his/her review on another website in April 2019. Have a nice day too.

July 27, 2019

"Oil change and tire rotation"

- Nicole12085

I Was in and out in the time they told me I would be. Staff was friendly and courteous. The price I was charged was fair.

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Recommend Dealer
Yes
Employees Worked With
Jeff Maaske
Jul 29, 2019 -

St Charles Nissan responded

Thank you for the great review! We're happy we could assist you with your automotive needs! If you need anything else, please don't hesitate to give us a call. We look forward to seeing you again at your next service visit! Always at your service, St. Charles Nissan

July 25, 2019

"Oil Change"

- HappyKat

I love that I can just come in without an appointment for an oil change. The waiting area for customers is very nice. I've never had to wait more than 45 min.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Maaske
Jul 26, 2019 -

St Charles Nissan responded

Thank you for the wonderful review! We will be sure to pass along the kind words to our express service team. We look forward to seeing you at your next service visit!

July 19, 2019

"Fog light issue"

- Rogue guy

I had a fog light not clipped in properly in my bumper. I was short on time and the service writer got right on it. .

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Andy Pomeroy, Clint Johnson, Jeff Maaske, Kelsey Miller, Al Romero, Ted Schauwecker
Jul 19, 2019 -

St Charles Nissan responded

Thank you for the great review! We're always happy to help! We look forward to assisting you with your future automotive needs. Have a great day!

May 12, 2019

"Outstanding "

- Jodgy

Customer service is one reason why I am a repeat customer. And will continue to be. Clint is very thoughtful and respectful. Great experience overall.

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Recommend Dealer
Yes
Employees Worked With
Clint is always professional and caring. , Clint Johnson
May 13, 2019 -

St Charles Nissan responded

Thank you for the great review! We think Clint is great, too, and we'll be sure to pass along your kind words to him. We appreciate your continued loyalty, and we look forward to seeing you at your next service visit!

April 20, 2019

"Maintenance "

- Joe

Went for a regular interval oil change. Al was very knowledgeable and explain to me what the car needed. Really liked his customer service attitude.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Al Romero
Apr 22, 2019 -

St Charles Nissan responded

Thank you, Joe, for your wonderful review! We will be sure to pass along your kind words to Al. We are glad we could assist you with your automotive needs and look forward to seeing you at your next service visit with us!

April 06, 2019

"Excellent customer service"

- Fran123

Al, thanks for your advice and excellent customer support. The waiting room is comfortable and people are very friendly. The maintenance was done on the time specified. Overall very satisfied

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Recommend Dealer
Yes
Employees Worked With
Al Romero
Apr 08, 2019 -

St Charles Nissan responded

Thank you for your review! We are always happy to assist our customers with their automotive services! We will be sure to pass along your kind words to Al. Thank you for taking the time to let us know how we are doing, and we look forward to seeing you during your next service visit!

March 29, 2019

"service"

- sherikay

excellent as always. rely on the team to do what is needed, never pushed into service the vehicle does not need. Al is a gem.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Al Romero
Mar 29, 2019 -

St Charles Nissan responded

Thank you so much for your review! We will be sure to pass along your kind words to Al. Thanks for choosing St. Charles Nissan for your automotive needs!

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