St Charles Nissan - Service Center

My 1st Service Experience I call earlier in the week to schedule an appointment and I was pleased to find they had one available a few days later. When I showed up to the deale I call earlier in the week to schedule an appointment and I was pleased to find they had one available a few days later. When I showed up to the dealer about 15 mins early, the two service writers both looked at me funny. What? You have an appointment? Was my greeting. Do you want you car back today? Yes, that’s why I made an appointment. Ok, well it will be late. Don’t make your customer feel like they shouldn’t have showed up. After this, all was well. No issues, just suggest you warm up a bit in your greeting. You are in Service. Thanks for the good work, this won’t deter me from returning, just providing info you asked me for. More

Excellent! Always fast friendly and convenient! They gave me a loaner car and fixed my car up right quick and I was back on the road again in no time flat! Always fast friendly and convenient! They gave me a loaner car and fixed my car up right quick and I was back on the road again in no time flat! More

GREAT TIME GREAT SERVICE GREAT SERVICE CLEAN WAITING ROOM DID MORE THEN EXPECTED WILL RECOMMEND TO OTHERS FRIENDLY PEOPLE ALL AROUND GREAT SNACKS IN WAITING ROOM WILL COME B GREAT SERVICE CLEAN WAITING ROOM DID MORE THEN EXPECTED WILL RECOMMEND TO OTHERS FRIENDLY PEOPLE ALL AROUND GREAT SNACKS IN WAITING ROOM WILL COME BACK More

Great customer service I drove into the dealership where I had purchased my vehicle today. Within the last couple of weeks I’ve had to put air in my tire twice due to low ti I drove into the dealership where I had purchased my vehicle today. Within the last couple of weeks I’ve had to put air in my tire twice due to low tire pressure. I had gotten a warning on the dash. When I went in I was immediately greeted by a salesman. After explaining the problem to him he referred me to the service department who took me in right away. They explained to me in detail what they thought the problem was quoted me a price. They said if it was anything else they would let me know before. Proceeding. After about a half hour they came out and explained they had found a small nail in the tire. When I got to the cashier it turned out I had enough points built up to cover the charges. I couldn’t ask for a better experience. Awesome dealership. More

Best Service Department in St Charles County I have purchased 4 vehicles from this dealership soley because of their service department. When you arrive you are greeted by a friendly service man I have purchased 4 vehicles from this dealership soley because of their service department. When you arrive you are greeted by a friendly service manager. If you elect to wait for your car, you can go into the waiting room that has free coffee, snack and water, You can use their free wifi or watch tv. When your car is serviced, the service manager will discuss everything they checked on your vehicle, any concerns and what is would cost to fix the issues. The vehicle is always fixed (if necessary) and ready for you to leave when the service manager talks with you. If service and quality are of interest to you, you should look into St Charles Nissan service. More

new sentra sv what an excellence buying experience we had with Jason Couch,Sid Kahn and the who service staff. they clearly do amazing deals and go out of the way what an excellence buying experience we had with Jason Couch,Sid Kahn and the who service staff. they clearly do amazing deals and go out of the way to give you the greatest deals.it takes a lot to impresses me but the got the job done and made my wive and me feel more than just another sale..i have already suggested St.Charles Nissan to family and friends great deals great prices great service before during and after the sale . the nest time my wive and me or our Adult Son's need a car they will be y First choice hands down. More

Great customer service and knowledge I was having a problem with my Nissan not starting and I tried everything I could think of. Then I called the service center and spoke to Clint I was I was having a problem with my Nissan not starting and I tried everything I could think of. Then I called the service center and spoke to Clint I was very stressed out and he calmed me down and then told me a trick to try. I went home and tried it and it worked. I can't thank him enough for making my day better. Not only did he help get my car started but he was patient with me on the phone and calmed down when I was a bit frazzled and that alone was very nice to have happen. Even if the trick would not have worked his demeanor on the phone was amazing and I am grateful. Thank you so much for everything. The small things do matter. More

Rude phone Called for assistance about a car purchased at this dealership. Not sure the name, but whoever answered the phone was short and rude. Possibly Clint. Called for assistance about a car purchased at this dealership. Not sure the name, but whoever answered the phone was short and rude. Possibly Clint. Called again later, same bad attitude. He hung up both times without saying anything. After an odd purchasing experience to begin with, I will completely avoid this dealership. More

Exceptional Service I came into the dealership, my weather strip had been worn down on both sides of my car just in the front doors. Don greeted me, he was very friendly I came into the dealership, my weather strip had been worn down on both sides of my car just in the front doors. Don greeted me, he was very friendly and remembered me coming in to get my oil changed. Bill came to look at the problem and ordered new weather strips. Don contacted me to let me know the weatherstrips had arrived and scheduled an appointment with me. I arrived on my appointment date. Al greeted me and took great care of my car. I am so pleased with the great service and respect that I have received. My car looked new when the appointment was over. Thank you guys for the great service! More

Great Dealership! I've bought at last 5 cars from this dealership, as my last 2 cars were Nissans. I will continue to be a loyal customer as I always receive first clas I've bought at last 5 cars from this dealership, as my last 2 cars were Nissans. I will continue to be a loyal customer as I always receive first class treatment, and always greated with smiling people. Andy Pomeroy has helped me with my purchases, and will continue to be my "go to" sales person! More