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St Cloud Toyota

Waite Park, MN

4.6
5,550 Reviews
St. Cloud Toyota has been family owned and operated for over 50 years. We take pride in serving our customers with honesty, integrity and trust. We are a full service dealership offering you a great selection of both new and used vehicles. We can also help you get the most competitive financing terms around, and we are here to service and maintain your purchase to keep it running for years to come.
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418 Second Street South

Waite Park, MN

56387

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Showing 5,550 reviews

February 22, 2021

My service was fast and efficient. The staff was friendly and knowledgeable . The area I waited in was clean. Overall my experience was very good More

by SDLIESER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham
Feb 22, 2021 -

St Cloud Toyota responded

Thank you for the great review! We appreciate having you as a customer!

February 22, 2021

Everything went quickly and everyone treated me kindly and respectfully. The only downside was I was offered a complimentary car wash and accepted, but it was not completed. More

by michaelj4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Faber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

St Cloud Toyota responded

Thank you for the great review and feedback! We appreciate having you as a customer!

February 21, 2021

Despite 4 trips and 5 hours of time spent, it doesn't appear that St. Cloud Toyota is capable of getting my car to return to being what it was on 1/15/2021. They did fix the minor annoyance of the broken More

by djkalle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Faber
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

St Cloud Toyota responded

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We would like to learn more about your situation. Please call our service manager, Ben Becker, at 320-253-2581 at your earliest convenience.

February 21, 2021

Still waiting for my paperwork. Someone didn’t know I had a service contract and said they would email the paperwork. Am still waiting. D More

by BWEIN
Recommend Dealer
Yes
Employees Worked With
Lori Heinz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Pope
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Gable
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Eikmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara LeBrun , Marvin Graham
Feb 22, 2021 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback. Our St. Cloud Toyota team is usually known for our excellent customer service, so we are sorry to hear we missed the mark in this situation. We would like to learn more about your experience and get you the paperwork, please call our service manager, Ben Becker, at 320-253-2581 at your earliest convenience.

February 21, 2021

Very clean and professional dealer working with each person in each department was very efficient! They treated us very fair on our trade-in felt like we got a fair deal! More

by bergh7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Evens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Dockendorf, Todd Dembowski
Feb 22, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in making the buying process fun and easy for everyone. Thank you for choosing St. Cloud Toyota!

February 20, 2021

Waited 1 3/4 hrs for oil change and tire rotation. Was told the wait would be 1 hr. Never had chance to discuss paint issue so need to come back. More

by kathrynlundreed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Eikmeier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback! We appreciate having you as a customer!

February 20, 2021

My service was fast and efficient. The employees treated me kindly and respectfully. It was easy to come in and have my car worked on. More

by Katie Schmitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Eikmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. cloud Toyota!

February 20, 2021

Working with Nate made buying a new car a great experience! The whole process was seamless and everyone I worked with did a great job More

by MIKESHARIJEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Evens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Laudenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitchell Dockendorf
Feb 22, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in making the buying process fun and easy for everyone. Thank you for choosing St. Cloud Toyota!

February 20, 2021

Received coupons emailed for service/parts at the facility. However, both the service and parts department didn't know anything about the coupons and only with a lot of persistence did they agree to More

by donnay25801
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Gable
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Faber
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

St Cloud Toyota responded

Thank you for taking the time to give us feedback and bringing this issue to our attention. We appreciate having you as customer!

February 20, 2021

Rob Gable was great! He listened to what I thought was wrong, asked questions, and now my car's computer will be reset/fixed in the next few days. More

by LISAMINAHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Gable
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

St Cloud Toyota responded

Thank you for the great review! Our St. Cloud Toyota team believes in going the extra mile to make sure our customers leave happy. Thank you for choosing St. Cloud Toyota!

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