St Cloud Toyota

All 3 employees did amazing work as they guided us through the process and helped us get a great deal on our purchase. We forgot a few items in a trade-in and are mailing them back to us. through the process and helped us get a great deal on our purchase. We forgot a few items in a trade-in and are mailing them back to us. More

What a great group of helpful employees. No high pressure salespeople We drove from Rogers Mn. Bought two 2020 Toyota’s and well worth the drive. We highly recommend St. Cloud Toyota salespeople We drove from Rogers Mn. Bought two 2020 Toyota’s and well worth the drive. We highly recommend St. Cloud Toyota More

They found just the vehicle I was looking for. And they made the process painless- that's the sign of a good vehicle purchase experience. made the process painless- that's the sign of a good vehicle purchase experience. More

Always have a great experience no matter what the service needs I am in for. I love the new service board where you can see the status of your cars service. needs I am in for. I love the new service board where you can see the status of your cars service. More

I have been a Toyota customer for a very long time. I have had probably only two occasions where I was not satisfied. This most recent visit was one in which I was unhappy with the service I received. Fi have had probably only two occasions where I was not satisfied. This most recent visit was one in which I was unhappy with the service I received. First, the Service Representative went over the invoice and indicated that he did not charge me for the tire rotation. When I got home and read the invoice it indicates the tire rotation was not done because both of the rear tires had screws in them, so the tires were "left where they were at and due to safety reasons". Second, I asked the Service Representative if the "Detail Job" would be done by 4pm (my appointment was at 8:30am), and he informed me that usually they keep the vehicle over night depending on how bad the stains were in the vehicle. He also, assured me that the seats would not be wet. Well, my vehicle was not very bad so it should not have needed extensive cleaning with the exception of the front passenger seat where there was a stain. When I picked up my vehicle after 4:00pm, the seats were damp. I had a "Detail Job" done on 8/14/2019 in which I dropped the vehicle off early in the morning and picked it up after 4:00 pm, and the inside was not damp when I picked it up. I had told the Service Representative that if the "Detail Job" could not be completed by 4:00pm with the seats being dry, then I would reschedule it for another day. He insisted that he would see that it was complete and the seats would be dry. This is the first time I have worked with this Service Representative, and unfortunately I am dissatisfied with the service I received from him. I am not letting this incident change my view of Toyota, because as I stated I have been a customer for a long time, way before I came to Minnesota. However, I really feel that it is important to be totally upfront when providing customer service. More

Rob Gable went out of his way to find me a ride back to crafts direct as I lost phone there just b4 appt. He also explained everything very thoroughly that needed being done soon. Nice guy. crafts direct as I lost phone there just b4 appt. He also explained everything very thoroughly that needed being done soon. Nice guy. More

Great service took a bit longer than said by the check in lady.The coffee is great waiting area is a great space and is coved set, lady.The coffee is great waiting area is a great space and is coved set, More

The shuttle didn’t pick me up after work Someone dropped the ball, I was crying and so upset. 35 minutes late! I had to make 4 phone calls to get a ride to Toyota. When I finally got to Toyota the guy said the ball, I was crying and so upset. 35 minutes late! I had to make 4 phone calls to get a ride to Toyota. When I finally got to Toyota the guy said look me up next time you’re here and maybe I can find u a discount. Ya right. He called me earlier in the day and said my car was done, and I said you are picking me up at 5 , right. Right! More

My experience buying a car through St Cloud Toyota was excellent from beginning with Jordon Minks to finishing with Nate L. I had many calls with Jordon and he was always helpful and pleasant. I changed w excellent from beginning with Jordon Minks to finishing with Nate L. I had many calls with Jordon and he was always helpful and pleasant. I changed what I was looking for as I learned more, and Jordon was able to find exactly what I wanted. He would follow up with me, but was never pushy. I was pleasantly surprised when I found out Nate would pick me up in Minneapolis and take me to my car. We had a great conversation learning about each other during the drive. Nate was very thorough teaching me about the features of my new RAV4. And I appreciated his follow up call the following day to see if I had any questions..I would recommend St Cloud Toyota to anyone looking for a car. More

Great experience! Thanks so much for the knowledge and the help with making my purchase so easy!!! I will consider coming back again for any future new cars. the help with making my purchase so easy!!! I will consider coming back again for any future new cars. More