Stingray Chevrolet
Plant City, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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The service department is excellent they always keep you informed. If you have a major issue they will squeeze you in informed. If you have a major issue they will squeeze you in More
I've already filled this out once. It cost $121 for an oil change and rotation?? Ridiculous. I scheduled a appt on line, came to appt, and was not on list, they explained new online bo It cost $121 for an oil change and rotation?? Ridiculous. I scheduled a appt on line, came to appt, and was not on list, they explained new online booking wasn't working properly. They said they could fit me in, I was there for 2 hours. I won't be back, would rather drive to Brandon More
I made an appointment a week ahead dropped my vehicle and it sat untouched for 4 working days If I had not described why I needed it checked when I made the appointment I could understand but I was without a it sat untouched for 4 working days If I had not described why I needed it checked when I made the appointment I could understand but I was without a car during this time More
Very disappointed in my service adviser Luis -#1 His poor lack of returning calls. #2 The following day after I picked up my truck from being repaired, it overheated again and I was advised by Luis to ju lack of returning calls. #2 The following day after I picked up my truck from being repaired, it overheated again and I was advised by Luis to just add coolant for the repeat issue of overheating and I stated my concern that I was not comfortable doing that and just driving my truck. He then told me to figure out how I should get it back to Stingray and maybe they would find time to work on it… I then reached out to his supervisor Katrina and she then facilitated with the pickup and repair of my truck the 2nd time. Thank you, Mike More
Repair drop off and pick up was 2 weeks. As far as I am aware of, they did not look at it and make diagnosis till 3 days after drop off. The reason I say, as far as I know, is because I had As far as I am aware of, they did not look at it and make diagnosis till 3 days after drop off. The reason I say, as far as I know, is because I had no communication. When I was told that I would receive a call I did not. Or if I made the phone call to inquire I was told that they would get back with me later that day or the next. It became apparent that the only way to find out any information was that I called. I spoke to Allison, his supervisor, to make sure that communication was looked at as a higher priority. It became slightly better, however not satisfactory. After the first three days and then the diagnosis, I was told it should be pretty quick and that all the parts were in stock. I understand the task of the repair and that it involved some extra time under the hood. However, this was after week one. There was no apology for the length of time when I picked it up. I felt like I had to hound the representative to even get the final ETA. Let's put it this way, they knew it was me when I was calling and they scrambled each time to give me a somewhat acceptable answer each time. The 'was going to call you today or shortly' became a repetitive refrain. I am really disappointed. Especially since we have bought two brand new cars from you in the last 6 years. Also, it was highly recommended by my father in law who buys all of his fleet vehicles from Stingray as well as having them serviced there. He is quite disappointed as well. More



