Stohlman Automotive - Service Center

I recently took my beloved Subaru STI to the Stohlman dealership, and was helped by Victor Iglesias. This is a really well run shop and Victor is exceptional, he was very clear about the repairs, provide dealership, and was helped by Victor Iglesias. This is a really well run shop and Victor is exceptional, he was very clear about the repairs, provided options and was able to help with a rental even in these times. I so highly recommend this place and Victor. More

Great service on a complicated transmission job. I only take my cars to Stohlman when I know the job is challenging. They do fantastic work. Joe and Mike always take great care of me and my cars. take my cars to Stohlman when I know the job is challenging. They do fantastic work. Joe and Mike always take great care of me and my cars. More

The service department is just a hassle to deal with(Mario Baten). I had a brand new car with bunch of issues. They are least bothered to address your issues. Just ridiculous and careless towards t with(Mario Baten). I had a brand new car with bunch of issues. They are least bothered to address your issues. Just ridiculous and careless towards the customers. Oh god, please help them to get a life. More

Set an appointment for a little service. Took our much loved Subaru in. Grabbed one of their bikes, just like I've heard advertised on the radio and rode the trail. When I got back my vehicle was ready loved Subaru in. Grabbed one of their bikes, just like I've heard advertised on the radio and rode the trail. When I got back my vehicle was ready to go. It was the easiest service I've ever gotten at any dealership. I can't remember specifically who I worked with so I'm giving everyone high marks. Thanks More

Worst Service Visit Ever. This review is for the service department, specificity the service advisor, Jack Smith. I brought my 2018 GTI in this morning to have the drivers seat This review is for the service department, specificity the service advisor, Jack Smith. I brought my 2018 GTI in this morning to have the drivers seat looked at because the seat bottom was creaking loudly when making turns at low speeds or when shifting in the seat. I am from Maryland and this dealership is by no means close to me, but I made the trip first thing this morning out to Tyson’s because they were the highest rated VW dealership in the DMV and I am very particular about who services my car. I made the appointment with Marcus but was told when I arrived at 7am that he was not in today and they instead put me with Jack Smith. Right off the bat he didn’t introduce himself and blatantly asked, “why are you here?”. I told him my concerns and that I made an appointment. He put me on a test drive with the shop foreman who confirmed the noise I was hearing. I was fully prepared to wait a few hours while they looked at the seat, though upon arriving back at the dealer, Jack came out, sat in my drivers seat and turned to me and said, “it’s a GTI, they make noises. That’s the kind of car you bought.” I’ve had the car 7 months and only have 3,000 miles on it. I refuse to believe that that was normal and I was shocked that a service advisor basically told me that it was a normal occurrence and that they could do little to nothing about it. I told him that I couldn’t believe his response, how dismissive he was about my concern and took my keys and left. I decided that, since I took the day off from work to get this issue addressed, to drive back to Maryland to VW of Laurel where I leased the car from originally and get a second opinion. Within 30 mins of my being there they had road tested the car, confirmed the noise, and had 3 technicians looking at the seat to get an idea as to what it was. Turns out the frame of the seat bottom was the cause and they ordered a replacement and will be covering it at no cost. I will never forget how dismissive and basically rude Jack was to me and will never be going back, for service or otherwise, to Stohlman VW. More

Won back a lost customer Wow, extremely good customer service. I came in for an oil change and it took way longer than expected. I was not pleased at all and rather upset at Wow, extremely good customer service. I came in for an oil change and it took way longer than expected. I was not pleased at all and rather upset at the time. Even though I came here in the past for services, I was so displeased that I vowed never to come here again. Then today I got a phone call from Stohlmans saying they were sorry it took so long and offered me a full refund. I have never experienced a company that would do that before! Thanks for looking after your customers Stohlman. To me, this lets me know that they do in fact care about their customer and must have just had some kind of rare delay that day. I will come back again and appreciate the extra effort to keep customers happy. Very pleased with this dealership! More

Great customer service! I want to recognize Heather Thomas for outstanding customer service. I recently brought in a 2012 Subaru Legacy that turned out to have a pretty major I want to recognize Heather Thomas for outstanding customer service. I recently brought in a 2012 Subaru Legacy that turned out to have a pretty major problem. The torque converter was replaced. I was slightly past warranty, but the dealership took care of me. The loaner car provided by the dealership made the process painless. I'm back in my car now and everything is great. I told Heather that my dream car is a new WRX. In a few years when I make that purchase, I will plan to come to Stohlman. This experience made me really happy. They are running a great business. Heather's colleague Jasmine was also super friendly and helpful. Everyone there treated me very well. More