Subaru Superstore

Takes way too long to get your car serviced! We set our appointment for a routine oil change 2 weeks ahead. On the day of, we arrived 10-20 minutes early. The service desk manager remarked how 2 We set our appointment for a routine oil change 2 weeks ahead. On the day of, we arrived 10-20 minutes early. The service desk manager remarked how 2 cars scheduled earlier than us weren’t there yet. We waited 3 HOURS for our car to get an oil change! 3 HOURS! After 2.5 hours and an uncomfortable nap later, I went to the desk to ask what was taking so long. The manager said they must have gone to lunch. Oh no kidding, huh? Terrible service and experience. I will never go back for any kind of services here. More

Amazing Service! Great service and care for their customers. It actually made getting a car a pleasant experience! I really appreciated the kindness from Charlie and h Great service and care for their customers. It actually made getting a car a pleasant experience! I really appreciated the kindness from Charlie and how he made the overall buying experience very comfortable. I would definitely recommend checking them out if you're looking to purchase any car. More

My 2017 Forester was totaled by a drunk driver When turning left, my Forester was totaled by a drunk driver running a red light. When the adjuster determined it was irreparable, I called John who When turning left, my Forester was totaled by a drunk driver running a red light. When the adjuster determined it was irreparable, I called John who worked hard to find me a new Forester. I came in the next day and decided on a Crosstrek. My buying experience with John has always been superb--honest, direct and painless. I really appreciated John's effort to find a car I could drive out with so quickly. He's always wonderful to work with. While I appreciate my terrific buying experience, I'm somewhat disappointed in some aspects of the 2019 Forester and Crosstrek. Half the console dials are dim and barely readable in bright sunlight with sunglasses unlike my 2017 Forester. I'm no longer able to play my Apple Ipod Touch either through Apply Play or by USB which I was able to use in my 2017 Forester by USB and in a loner Kia Soul. However, I'm very grateful for how I was able to walk away from a major accident virtually injury free because of how well built my 2017 Forester was. More

Excellent Service , top notch level of care. I came in unannounced for what I thought was the end of the world. On a very busy day it appeared, Steve put me at ease and , top notch level of care. I came in unannounced for what I thought was the end of the world. On a very busy day it appeared, Steve put me at ease and handled my care as if I was the lone customer. I was on the road in an hour and he had them wash my car while also checking and topping off my washer fluid. Truly exceptional and above expectations. Thank you More

Great dealership. Especially the service department. I purchased my Outback here, and the experience was terrific, very easy, no pressure. But what keeps me coming back and the reason I will purchase thr I purchased my Outback here, and the experience was terrific, very easy, no pressure. But what keeps me coming back and the reason I will purchase through them again is Jerry Zack in the service department. I trust Jerry and he always goes above and beyond. I swore many years ago I would never use a dealership for servicing -- Jerry has changed my mind. More

Great dealer with great employees This is the third car we have bought from them. Darby was the best. He worked with us throughout the entire car buying process so that we came away wi This is the third car we have bought from them. Darby was the best. He worked with us throughout the entire car buying process so that we came away with a new car and convenience that we had the best deal. More

Found my forever dealer Great sales experience here almost 2 years ago now! Walked away with a 5 year newer car, for the same car payment and I had negative equity. Best deci Great sales experience here almost 2 years ago now! Walked away with a 5 year newer car, for the same car payment and I had negative equity. Best decision I’ve made in terms of cars, coming to Subaru Superstore of Chandler. Service team is great too! Jerry In Service is very professional and makes needing your car serviced a painless experience. More

Phenomenal Service I have been working with Jerry Zack for 5 years in the service department. He is outstanding! He takes the time to explain things to me and gives me I have been working with Jerry Zack for 5 years in the service department. He is outstanding! He takes the time to explain things to me and gives me options. He is friendly and professional. He always goes the extra mile to make sure I am taken care of. Once, he even walked me through how to check something under the hood via phone. I knew he was busy but he took the time to help me. I have been so impressed with Jerry over the years, I have absolute trust and respect for him. I live 30 miles from the dealership and work 60 miles from the dealership. Jerry always works with me so that I can get the service I need without affecting my work schedule. Thank you Jerry! More

Service Department I bought my Subaru Outback in October of 2011. I have always used the dealership service department. They always listen, offer advice/information an I bought my Subaru Outback in October of 2011. I have always used the dealership service department. They always listen, offer advice/information and are always very helpful. Their loaner service for major repairs or service is extremely convenient. Jerry Zack, my service writer is the best. And I should know, I was married to a VW Service Writer and one time. My salesperson back then was great also, I look forward to purchasing my next new vehicle from this place. More

Above and Beyond I am very impressed with the level of customer service at Subaru Superstore of Chandler service department. The entire dealership is very professional I am very impressed with the level of customer service at Subaru Superstore of Chandler service department. The entire dealership is very professional and courteous, the facility is always clean and comfortable and all of the staff are friendly and helpful. Jerry Zack my service advisor is great! He is friendly and most importantly, I can trust him and what he tells me. There is no question that he has his customers best interest in mind. I'll never buy a vehicle or have it serviced anywhere else and this is why: I recently purchased a used Subaru Outback from another dealer. Two months after purchasing this vehicle I started having issues with the AC. This was a major problem being that it is summer in Arizona and the temps are averaging 110°. I brought the car into Subaru of Chandler and they discovered that the freon in my vehicle was contaminated, possibly the dealer I had purchased my Subaru from had used the wrong freon when they had charged it. Subaru of Chandler didn't have the machine necessary to remove the contaminated freon and suggested that I contact the other dealer. I took the issue up with the dealer I bought the car from and was told they couldn't help me, I'd have to take it elsewhere to have the freon replaced but they had no suggestion as to where. When I contacted Subaru of Chandler for any suggestions on where this could be done Jerry told me he would look into it and call me back. Just a little while later I got a call from Curtis the service manager. Curtis was extremely kind and said they would help me. He could have easily referred me elsewhere to have the work done, instead he ordered the machine necessary to fix my AC. I am so thankful for this level of service!!! It really was above and beyond and I will never forget it. The Service department at Subaru Superstore of Chandler is excellent and I can't say enough good things about them!! More