Subaru Superstore

BEST experience EVER! I've bought a lot of cars over the years and never had such an outstanding experience. I started the process online, was contacted by Jack who cont I've bought a lot of cars over the years and never had such an outstanding experience. I started the process online, was contacted by Jack who continued to follow up with all the information I asked for. Never pushy, just really helpful. I flew from St George Utah to buy this car and would do it again in a heartbeat! Jack even picked us up at the airport and brought us to the dealership so we didnt have to hire a taxi, (and he wouldn't even accept a tip). My car is everything that was promised, extremely well detailed (it's a used car), and the price was better than I found within 500 miles of here. The follow up is still continuing in a professional and friendly manner. Pierre in finance was also very helpful and great to work with. I didnt think I would ever say this, but I loved buying my car from a dealership... THIS DEALERSHIP!! Call Jack, he'll take fabulous care of you! More

Great Experience Justin did a great job taking us for a test drive in a car I've loved for a long time but have never had the chance to drive and test. He was patient Justin did a great job taking us for a test drive in a car I've loved for a long time but have never had the chance to drive and test. He was patient, informative and overall just a great guy to work with. It was a pleasure visiting the Superstore. More

Great experience, great selection friendly people. Very painless a great experience overall but took a great deal of time I was very impressed with the knowledge and professional manner.no game playing Very painless a great experience overall but took a great deal of time I was very impressed with the knowledge and professional manner.no game playing or dishonesty More

The best car buying exeperienc ever!!!!!!!! Our sales representative was Scott was tolally awesome. We started the process on Sunday an the internet with all the needed details. We found the v Our sales representative was Scott was tolally awesome. We started the process on Sunday an the internet with all the needed details. We found the vehicle in stock that fit our needs. We got the credit application done and everything came back in our favor. We let Scott know what we wanted to do and made an appointment for 9:00 AM on Monday July 04, 2016 to sign the final paperworn and take delivery of our nrw Subaru Legacy. All of the staff worked very hard to make our experience a plesant one. In just over two hours, everythig was done, we were educated on all of the features of the vehicle. We had a very plesant trip back to Yuma. Again thanks to Scott, Brent, and Christine for making sure that our 4th of July went off with a bang. Great Job. More

Great! My husband and I recently purchased a car from Subaru Superstore. We had a wonderful experience buying our new car. Justin helped us with exactly th My husband and I recently purchased a car from Subaru Superstore. We had a wonderful experience buying our new car. Justin helped us with exactly the car we were looking from. He was experienced and friendly. He listened to our needs and gave us incredible service. I would definitely recommend this dealership. Everyone we worked with was great! More

Great Service Not pressured into buying anything, they worked with me to get me into the car I wanted. It was a pleasant experience for me and I'd recommend them. D Not pressured into buying anything, they worked with me to get me into the car I wanted. It was a pleasant experience for me and I'd recommend them. Dan Clark was cool. More

My buying experience of used car was very enjoyable I recently bought a used Honda CRV 2014 at Subaru Superstore. I had great experience , Rob Daily and Mark Sattle both are great ,straightforward and I recently bought a used Honda CRV 2014 at Subaru Superstore. I had great experience , Rob Daily and Mark Sattle both are great ,straightforward and honest sales person. Dealing process to buy a used car is easy ,overall my buying experience was very enjoyable. More

Sales Awesome, Service Accountability not so much! My sales experience in purchasing a pre-owned vehicle was great! So it only seemed that this positive experience would continue when it came time to h My sales experience in purchasing a pre-owned vehicle was great! So it only seemed that this positive experience would continue when it came time to have my vehicle serviced. Unfortunately, I'm sad to say this was not the case. My front bumper was to be fixed as it was separated from the frame and a protective clear coat & shampoo was to be done. My service advisor, Andrew Lawrence, told me bring in my vehicle the next day to have everything done. I live in NW Phoenix and since the service center was approx. 40 miles away in Chandler, Andrew offered to give me a car rental if I didn't want to wait. Since their service center had everything that I needed in the way of amenities and a variety of seating areas, I thought I'd be comfortable enough to wait it out. After about 3 hours Andrew told me that my vehicle was done, but the bumper needed a part that he couldn't get in until the following day. I was flying out of town the following day so he told me that when I returned from my trip that if I brought it in again, he would give me a rental car. When I got back in town, I drove my vehicle back to Chandler that morning to have the new part put in to correct/fix the bumper. I was called at the end of the day to pick up my vehicle. When I picked it up, to my surprise, the bumper clearly looked as it did when I originally brought it in. My service advisor, Andrew, tried to push in the bumper by hand and say that it was ok and it was the best they could do. I couldn't believe that the job had not been completed with the length of the time they had had my vehicle. After seeing that I was clearly not happy, Andrew said, "give me five minutes and let me have my technician look at it." When he returned, I could tell by the the look on his face that his technician was unable to just fix what supposedly took 3 hours, could be done in just five minutes. All of the apologies that Andrew gave didn't help me, as I knew that I was going to have to once again make another 80-mile round trip back for repairs. Once I got home, I left a message for the the Director of Service, Gil Watters, and expressed my disappointment of how this repair couldn't be done after supposedly ordering a specific part and having my vehicle twice and driving so far. Mr. Watters told me that I would have to bring the car back so that he could "make it right." When I expressed my unwillingness to make the drive again, he said, ..."I live just north of you and I make the same drive everyday to work!" I don't think this statement was appropriate to make to a customer and it had nothing to do with the fact that a service was not done after having my car brought in twice. He then said he would have to have my vehicle again to take it to an outside body shop, and he didn't know how long it would take. He said that for the trouble he would give me a rental, fill my tank with a full tank of gas and have it washed. He apologized for the inconvenience and reassured me that the repairs would get done. I drove my car in and dropped it off with Andrew again on a Monday morning. After two days of hearing nothing, I decided to call Mr. Watters to get an update. I received a call back from Andrew stating that my car would probably not be ready until the end of the week - and that he would call me when it was ready for pick up. At the end of the week, Friday midday, Andrew said that my vehicle was all set and ready to go. I was excited to finally be picking up my "new" vehicle that I had been away from, and finally would have repaired. My service advisor, Andrew, met me when I pulled up and stated that everything was done. He checked to make sure that the rental was filled with a full tank of gas as he asked me to do upon returning the rental (by the way the "free" tank of gas really wasn't considering that I had to fill up the rental), and handed me my keys to my vehicle. I went directly to the bumper to check it out, one side looked good but the other side was still separated. When I yelled, "are you serious?" Andrew knelt down and was mumbling about how when it arrived it didn't look like this. He then began trying to push the bumper in by hand. I told him that this was unacceptable and he agreed. He left to go inside and when he returned, he told me that Mr. Watters was conveniently not available and that he was "sorry" and gave me some excuse about it being the body shops fault. He also asked me if I could bring the car back in so that he could "take care of the repair to make it right!" I told him that he had my car more than three times to make it right and if it wasn't done now, he wasn't getting my car again. I asked for the "so-called" repairs to be printed up on a receipt, which he did and he attached Mr. Watters card and the body shop's card to my receipt. Andrew then told me that I could contact the body shop since they didn't do the work. What I don't understand is how a reputable company can tell you that your vehicle is repaired when it clearly is/was not. Is there not any accountability or responsibility on ANYONE'S part to make sure "THE JOB" IS done right?! I will not allow Chandler Subaru's Service department to touch my vehicle again. This is a shame because the service department made what was a positive buying experience a negative one! :( Signed, A Not So Happy Customer More

Best Experience Ever Our visit to Subaru Superstore to visit with Charlie Webb was effortless. We have not purchased a vehicle for the past 10 years. Charlie and the sal Our visit to Subaru Superstore to visit with Charlie Webb was effortless. We have not purchased a vehicle for the past 10 years. Charlie and the sales team were straight forward from the start regarding our possible trade and they were a wealth of knowledge trying to help us decide what we truly needed from our vehicle. Charlie could not have been more professional and knowledgeable about the Subaru brand and the dealership itself. He was very patient with our many questions regarding all parts of the buying process. We appreciated working with Pierre Evans as well. He made the finance end of things easy on us and was able to explain things to us as needed. The Subaru Superstore in Chandler was helpful, courteous, and patient with us, We were impressed with Charlie and the entire team. Thank you so much for a truly effortless, hassle-free experience. More

To the point, great service I recently bought a new Outback at Subaru Superstore. I had originally gone to a different dealership but was turned off by their sketchy atmosphere I recently bought a new Outback at Subaru Superstore. I had originally gone to a different dealership but was turned off by their sketchy atmosphere and excessive dealer add-ons. I went in once, a month before I ended up buying to look. When I decided not to buy at that point, I did not receive the excessive number of phone calls that every other dealership seems to make after you show up once. When I went back a month later to buy, the whole process was efficient, friendly, and honest. Wayne even bought me lunch afterwards. I expect my new Subaru to last me quite a while, but when I'm looking for a new car again, this will be the first place I look. More