Subaru Superstore of Surprise

Had an exceptional experience buying a car from Subaru Superstore of Surprise. They were straight with me throughout the whole deal. Stuck with our agreed price. And had me in and out the door in less tha Superstore of Surprise. They were straight with me throughout the whole deal. Stuck with our agreed price. And had me in and out the door in less than 3 hours. David Castillo and the rest of the team knew what they were doing and knew how to make the customer happy. Never hid anything from me, and for that I will most certainly get in touch with them the next time I, or someone I know, is looking for a car. More

We called to be sure the car we seen on the website was still available..made appointment to come drive it. Met our salesperson, Travis Gudknecht and test drove the car. Travis answered all our questions still available..made appointment to come drive it. Met our salesperson, Travis Gudknecht and test drove the car. Travis answered all our questions and went over all the saftey aspects which was extremely important to me since we just been in a car accident. Travis was not pushy at all, in fact his calming personality and presence was greatly appreciated. The dealership was gracious to hold the vehicle till we able to purchase it the following week. Todd Ackley was the finance person, and he was also very kind and no pressure. We are very grateful to have had such a great experience at this dealership with Travis and Todd. We would definitely recommend them and we will definitely be back. Thank you again Travis and Todd, we really appreciate everything you did to help us with our new car. More

Fantastic experience at Subaru in Surprise! Kyler was the most helpful salesman, he listened to what I wanted from day one and helped point me in the right direction for what I wanted in my new Kyler was the most helpful salesman, he listened to what I wanted from day one and helped point me in the right direction for what I wanted in my new car. He was extremely communicative through the whole process and was never pushy. He also took the time (twice actually!) to go through so many of the features of my car that just blew my mind. The dealership itself is very nice and feels good when you walk inside. Wonderful experience for buying my first brand new car, definitely recommend!! More

Kyler was super helpful and knowledgeable. We did the majority of the transaction remotely. Now if they could just make the signing process remote and more user friendly it would be perfect. We did the majority of the transaction remotely. Now if they could just make the signing process remote and more user friendly it would be perfect. More

My wife and I started looking into buying a Subaru months ago. We went into the dealership and were greeted by Caleb Spurlin. Caleb took the time to get to know us and address all of our needs. He understood ago. We went into the dealership and were greeted by Caleb Spurlin. Caleb took the time to get to know us and address all of our needs. He understood that we weren’t looking to buy that day as we were waiting on some leases to get closer to the end and he listened and respected that. We at no point felt like we were being pressured into buying a vehicle. He took a few hours to go over all the vehicles we had questions on which included the Ascent, Outback, and Forester. My wife was on the fence about wanting a Subaru but after speaking with Caleb and having the excellent experience she did with him (he made sure he was speaking to her as this was her car) she was confident that she wanted to make the switch to Subaru. Jon came out after we got our pricing sheet and greeted us, listened to us and understood why we were waiting for our leases to run out. He made us feel welcome and never once pressured us into buying when we weren’t ready. We ultimately came back many months later and ordered a Forester and Ascent from Caleb. He had done such a great job representing the Subaru brand that we knew we didn’t just need one but two new vehicles from him. He made sure that we got every detail that we wanted on each vehicle and was very meticulous with our build sheets. We were really excited when our cars arrived earlier than expected. Upon delivery our vehicles were in a special delivery room where we went over every nook and cranny of the vehicles. Caleb made sure he took the time to allow us to ask questions and address any concerns we had. After our cars were available it was time to sign the paperwork. Todd was absolutely amazing through the whole process as well. He went over every additional option, making recommendations on our needs, and maintained the zero pressure feeling we had through the entire transaction. We would recommend this dealership to any of our friends or family members based off of our interactions. Everyone there is a class act. Thank you Caleb, Todd, and Jon! More

I am quite pleased with my experience at this Subaru dealer. Right now is not a good time to be seeking to purchase a new car. Nevertheless, I was compelled to purchase because of an accident which le dealer. Right now is not a good time to be seeking to purchase a new car. Nevertheless, I was compelled to purchase because of an accident which left me without transportation. After much research, I visited several manufacturers show rooms. I expected outrageous pricing and I found it. Markups several thousand of dollars above Manufacture's Suggested Retail were common along with long lists of dealer installed useless, overprices, cheaply made add ons. Discouraged, I did a state wide wi-fi search of all Subaru dealers and found Subaru of Surprise, What a difference! No big markup; only two minor dealer add-ons and a laid back no pressure salesman.. If you want a Subaru, go the Surprise for a one stop purchase. More

Tyler Winters was very helpful in helping me choose my very first new car. He made the process enjoybale and was very informative when It cam down to questions I had about the vehicle. I would highly recc very first new car. He made the process enjoybale and was very informative when It cam down to questions I had about the vehicle. I would highly reccomend him to anyone looking to buy a Subaru. More

Sales associate Travis and sales manager Charles we’re both extremely helpful. We will be back. both extremely helpful. We will be back. More

David was great, he gave me a fair price for my trade. Other dealerships were marking up vehicles up to 5k over sticker they never once tried to sell me something I didn’t want or add an addendum. 100% be Other dealerships were marking up vehicles up to 5k over sticker they never once tried to sell me something I didn’t want or add an addendum. 100% best experience I have ever had. More

Dave was very helpful an extremely knowledgeable of the vehicle....Shared the important "Need to Knows".... vehicle....Shared the important "Need to Knows".... More