Subaru Superstore of Surprise

Great car buying experience at Subaru of Surprise!! Had a great experience purchasing a Ford Mustang at Subaru dealer, Mike and Alex were wonderful and informative, made the buying process very easy Had a great experience purchasing a Ford Mustang at Subaru dealer, Mike and Alex were wonderful and informative, made the buying process very easy Matt More

Amazing car buying experience Excellent service from Mike Scribner, no pressure, nice and relaxed atmosphere. The best car buying experience I have ever had. Will be recommending Excellent service from Mike Scribner, no pressure, nice and relaxed atmosphere. The best car buying experience I have ever had. Will be recommending to family, friends and work colleagues. More

David Castillo saved us as a customer We had talked to the dealer about two months earlier and were pressured to take a car my wife did not want bui they kept pushing to the point she walk We had talked to the dealer about two months earlier and were pressured to take a car my wife did not want bui they kept pushing to the point she walked out and was reluctant to return. When we returned they had a different team in place and David listened to what she wanted and realized they did not have the car she wanted at the moment so he started the order process without pressure to buy another. Now, it was my turn and having spent a lot of years in sales we negotiated and found them to be very up front (with some pushing) and we signed a deal. We leased a Subaru from them in 2016 and have nothing but praise for their service dept. Now the bad... David's portion of the car pickup was efficient and he did all he could to make sure we were getting the best deal on the lease turn in, but, the financial portion was a very large turn off. We were paying cash so I questioned why did we needed to waste time with the financial person.... the answer, so she could waste a large segment of our time hawking a series of great deals we did not want.. Another area that was not great on pickup but was much better with the two week return was the 'how the car works' instruction. The pickup day basically told us little but the two week return was great, both because we had figured out the questions and she had answers. It might be wise to supply buyers with a FAQ list so they would have to take a college course in how to use the operation manual Why did we buy vs. leasing again... we are old and thus the lease option makes estate planning easier but, about six months before our lease ending we started getting hounded by many dealerships about turning in our car. More

I got my dream car! With the help of David Castillo I was able to purchase my dream car the 2019 Subaru Ascent! He put it all together for me! With the help of David Castillo I was able to purchase my dream car the 2019 Subaru Ascent! He put it all together for me! More

Very Easy to Work With This dealership was very easy to work with. They were courteous , Polite and knowledgeable. They made shopping for our new car a breeze. I basically b This dealership was very easy to work with. They were courteous , Polite and knowledgeable. They made shopping for our new car a breeze. I basically bought our car online through David Castillo. Most everything was straightened out prior to us going in. I was impressed by the professionalism demonstrated. Great people and dealer to do business. More

Outstanding Dealership My wife and I have purchased 4 new Subaru’s through this dealership, specifically working exclusively with Mike Scribner and Charles Inman. They are o My wife and I have purchased 4 new Subaru’s through this dealership, specifically working exclusively with Mike Scribner and Charles Inman. They are outstandingly honest and straight forward. None of the typical dealership nonsense. No pressure. Open and honest. Can’t say enough. 4 cars speaks for itself. More

Staff was very helpful and courteous. I enjoyed the staff and their willingness to help me find what I was looking for. The dealership is nice and was very comfortable being there. I enjoyed the staff and their willingness to help me find what I was looking for. The dealership is nice and was very comfortable being there. More

I’ve driven the hour and a half and always will We have been lucky enough to purchase 2 cars in the last year from Subaru of Surprise. There is another Superstore 1 mile from my home, but we choose We have been lucky enough to purchase 2 cars in the last year from Subaru of Surprise. There is another Superstore 1 mile from my home, but we choose to stick with Mike Scribner and The Subaru Superstore of Surprise. We know we will be treated fairly and in a kind and timely manner. We appreciate all of the extra time and effort Mike has made in making our deals happen for us and look forward to working with him again. More

Courteous, professional, hassle-free experience Personnel from other dealerships should be scouting this dealership to learn how to improve their relationship with customers. No games, no gimmicks, Personnel from other dealerships should be scouting this dealership to learn how to improve their relationship with customers. No games, no gimmicks, no meeting the Sales Manager after a test ride. Basically all of the things I do not like during the search and review phase of the car buying experience were eliminated by Subaru Superstore of Surprise. Best of all, Mike Scribner was prompt, courteous, and made the entire process stress free. More

Great Experience Mike is one of the best sales people I have ever dealt with. He is straight to the point, honest and would definitely buy from him again. Mike is one of the best sales people I have ever dealt with. He is straight to the point, honest and would definitely buy from him again. More