Subaru of Gwinnett

Best customer experience ever! Brand new building and unbelievable employees. Andre was so professional and knowledgeable when he introduced different models of Outback. I will Brand new building and unbelievable employees. Andre was so professional and knowledgeable when he introduced different models of Outback. I will definitely refer this dealership to my friends and family. More

EXCELLENT SERVICE I LOVE THAT I WAS TAKEN CARE OF VERY QUICKLY. THE MOST IMPORTANT THING WAS I FELT @ HOME BEAUTIFUL FACILITY. MY SERVICE ADVISOR TUAN. MY VEHICLE WAS SPOTLESS WHEN I GOT IT BACK. BRAVO TO QUICKLY. THE MOST IMPORTANT THING WAS I FELT @ HOME BEAUTIFUL FACILITY. MY SERVICE ADVISOR TUAN. MY VEHICLE WAS SPOTLESS WHEN I GOT IT BACK. BRAVO TO SERVICE TEAM.THANKS FOR EVERYTHING!!!! More

I waited over two hours for a simple oil change and tire rotation. I made an appointment for 10:30 and due to the terrible weather we had that day, I was about 20 minutes late. I called multiple times to l rotation. I made an appointment for 10:30 and due to the terrible weather we had that day, I was about 20 minutes late. I called multiple times to let your service team know I was running late due to the weather and no one answered the phone. Additionally, when I made the appointment, I was not informed that the new facility was open and in use so I went to the old location right next door. I live over an hour away and for every service appointment in the past I have always been given a loaner to use while my forester was being serviced. This time I was told there were none available. Not a big deal, an oil change and tire rotation should only take an hour. An hour and a half later I was told The vehicle was not ready. Two hours later, I had to leave or I would be late for work. The service advisor, very rudely told me that if I wanted to be in and out I should arrive when they open. Again, since I am coming from south Covington that would be impossible. That’s why I made the appointment for when I did. The advisor told me that because of the weather they had a lot of people come in for service without an appointment so I would have to wait. What is the point of making an appointment if you’re not going to honor it. I definitely don’t have two+ hours free during the day to just sit and wait so please either honor the scheduled appointments. This is the first time I’ve had a bad experience at your shop and I couldn’t help but notice a lot of new faces. Maybe some re training is necessary. More

Service department was helpful and thorough. Looked at Forester, and Emma was very helpful and knowledgeable. Looked at Forester, and Emma was very helpful and knowledgeable. More

Sales person was great, no pressure, sold us just what we wanted. The Legacy that we purchased was thoroughly researched and so far we are not disappointed. At the time of purchase, Subaru of Gwinnett did wanted. The Legacy that we purchased was thoroughly researched and so far we are not disappointed. At the time of purchase, Subaru of Gwinnett did not jerk us around with additional fees nor load up the car with a bunch of features that we did not want. My only disappointment came in the form of an extended warranty offer for purchase that was sprung on us. Although not enough to lower my rating, I still wish we had known about this ahead of time to allow for a well thought out decision. More

Nice & clean facility with a brand new building for their showroom & parts & services area. Friendly staff that informs & explains in detail about all the services you need for your car. Highly recommend! showroom & parts & services area. Friendly staff that informs & explains in detail about all the services you need for your car. Highly recommend! More

Subaru of Gwinnett treated me very kindly and made purchasing my vehicle very smooth and exciting. I can see In the future returning to purchase my next vehicle there purchasing my vehicle very smooth and exciting. I can see In the future returning to purchase my next vehicle there More

Prices were terribly inflated. Another Subaru reviewed prices and the recommendations of what was to be done and came up with a far better price. Another Subaru reviewed prices and the recommendations of what was to be done and came up with a far better price. More

I have had issues with this dealership before in that I was being hit up for over $500 a visit (and more) after my warranty expired. And as I said before I don't mind paying a bit more for dealership servi was being hit up for over $500 a visit (and more) after my warranty expired. And as I said before I don't mind paying a bit more for dealership service for the piece of mind, but once the $500 a visit became the normal I wrote a complaint to the dealership letting them know what was happening. I was contacted by a rep for the dealership who was friendly and discussed my situation with me. They addressed my complaints dismissing them as "standard industry practices" and that they were acting just as any other dealership. (no efforts to change, do anything differently, or efforts to help out with things going forward.) After this I decided I would give it another try in hopes that they might be treating things differently. And I was treated differently alright, the advisor I had been working with for years had started ignoring me and my communications. (I'm guessing they might have had some sort of pow wow with him after my complaint.) So I made an appointment through the site, showed up and the advisor I was assigned with was amazing, while the old advisor actually ignored me in person. (The new advisor laid out the service, didn't attempt to up-sell me, and I got out of there for a normal price.) This advisor unfortunately was leaving soon, as he didn't have the heart for the job/didn't fit in. (for obvious reasons.) I saw where the new dealership had opened recently, and decided to give a service here another try. (hand in face) The old advisor is still ignoring me in person, the new advisor is new/young/and clueless. I had a few questions/concerns to be checked out that we discussed, discussed being due for a minor service, and I would be waiting for the car with more than enough time to get this done and be out before the end of the day. After several hours the advisor comes to get with me, letting my know I need a brake job and that the cost will be just under a 1k. (I asked him how much longer the current brakes had and was told this needed done.) Foolishly, and I take responsibility for getting suckered into the service, but left not sure it was needed and once again I was hit up for as much as possible for bringing my car in for a service there. As we were finishing up I asked the advisor about the other concerns we discussed when showing up. He couldn't remember what they were, and when I re-addressed them was told "oh, we can't really do anything about those things until it becomes a regular problem." (Recap: now that I was able to get as much out of you as we can get, your concerns about your car are irrelevant unless we can make money on them.) What's sad is it was a good place to come for service when my car was still under warranty, but the second that changed it was a whole other experience of being taken to the bank every time coming here. I also saw on the BBB site where more complaints are being submitted in recent times, but I'm sure that's just a coincidence. (haha) Yeah, only come here if you have tons of money you are wanting to part with, and want to deal with people who have no personal touch/clueless/out to make as much money for the dealership as they can. BEWARE! More

Jeff was my adviser! Everything went smooth in & out 40 Minutes, very nice facility with snacks and drinks...(Regular Maintenance) Everything went smooth in & out 40 Minutes, very nice facility with snacks and drinks...(Regular Maintenance) More