Subaru of Gwinnett

I bought my Subaru seven years ago this July and have always been impressed with the service. I get all of my car's maintenance and repairs at Subaru of Gwinnett and have found them to be very thorough always been impressed with the service. I get all of my car's maintenance and repairs at Subaru of Gwinnett and have found them to be very thorough and fair. In particular, I have worked with Jill Thurston for as long as she's been at SOG and she is awesome! Always friendly, helpful and willing to go the extra mile for me. I always recommend Subaru and in particular, Subaru of Gwinnett, to anyone who is looking for a car. More

For several years I have been having my Subaru serviced at Subaru of Gwinnett, and have been quite pleased with the results. Reliability is the key word that applies. My car is reliable, thanks to the ex at Subaru of Gwinnett, and have been quite pleased with the results. Reliability is the key word that applies. My car is reliable, thanks to the excellent maintenance by the mechanics, and I can rely on the service experience to be pleasant and positive. Jill listens, is friendly, thoughtful, considerate and goes over the work needed as well as the invoice with me. She is one of the reasons I am a faithful customer. The extras are much appreciated - a loaner car for big service, the clean restroom, and the very accommodating waiting room. More

The sales staff were courteous and knowledgable. They answered all of my questions honestly and directly. The price we agreed upon was fair and the product is great. Lance thoroughly explained the warr answered all of my questions honestly and directly. The price we agreed upon was fair and the product is great. Lance thoroughly explained the warranty, vehicle operations and safety procedures. An excellent car buying experience. This is the second Subaru we have purchased from this dealership. More

Purchased an Outback Limited 3.6R on 6/23/2012. Lance Willhite and Jennifer Hamilton made the purchase experience more like a meeting of new friends rather than the traditional car dealer "boiler room" t Willhite and Jennifer Hamilton made the purchase experience more like a meeting of new friends rather than the traditional car dealer "boiler room" that makes potential car buyers dread the purchase experience. Our purchase replaced a 2006 Outback that was "rear-ended" by a large SUV. While the 2006 Outback was totaled, we were not scratched or hurt in any way. The results of the crash helped us settle on another Outback. Lance and Jennifer made an otherwise unexpected experience pleasant and rewarding for us. I have purchased 15 vehicles over the years from numerous dealers. I can state without reservation that Subaru of Gwinnett has the most customer-oriented sales and service staff of any dealer that I have encountered. While Subaru has a remarkable product, Lance, Jennifer, our service representative Jill Thurston, and the entire SOG crew are without equal anywhere! More

Jill is always great! She is friendly and takes the time to explain what service is needed or completed. Our recent service required some extra time and diagnostic work. Jill kept us updated and never pre to explain what service is needed or completed. Our recent service required some extra time and diagnostic work. Jill kept us updated and never pressured us for any "extras". More

Jill has taken care of my service needs for three years, always giving me good advice and service. Many extra things, like car wash, also. Auto service is very emotional for most people, but Jill is calm, always giving me good advice and service. Many extra things, like car wash, also. Auto service is very emotional for most people, but Jill is calm, informative and takes care of anything that needs doing. She is the best salesperson in the dealership - and she is not in sales! Rich More

I am a proud Subaru owner since 2003 and have been very satisfied with the service and personnel at SOG. I am fortunate to have met Jill Thurston who over the years has been the best car service represent satisfied with the service and personnel at SOG. I am fortunate to have met Jill Thurston who over the years has been the best car service representative I have ever encountered, with excellent customer service. No matter when I call or situation I have, Jill arranges for me to come in for an appointment. As a satisfied customer I rate my experiences on product, service, and customer service. My rating for Jill at SOG is 110% and I look forward to driving my 2003 outback for many more years to come. Thanks Jill!! More

My husband and I went to your dealership to purchase a new vehicle. We were met by Lance. Lance listened to our questions showed us the vehicle that we wanted. We went on a test drive and during that tim new vehicle. We were met by Lance. Lance listened to our questions showed us the vehicle that we wanted. We went on a test drive and during that time I never felt pressured to buy the vehicle or even to make a deal. Lance gave us room to talk and even waited for me to go back and look at a different model and different colors on the vehicle. What I liked best about Lance was his smile and the salesmanship not to pressure us. I would recommend not only your dealership but I would recommend Lance as the salesperson to ask for. Very satisfied customer Regina Rooks New Subaru Outback Owner More

When it comes to giving Customer Service, Jill Thurston can't be beat. I have to admit that over the many years that I've been buying cars, I've always been skeptical about returning to the dealerships fo can't be beat. I have to admit that over the many years that I've been buying cars, I've always been skeptical about returning to the dealerships for service. Jill has ended that worry for me! Her honesty and integrity, (and her sense of humor!) are her strongest points. Bottom line - I trust her completely. When she tells me something needs done, I believe her. She listens to my concerns about my car. She spells out exactly what needs to be done, how much it will cost, and how long it will take. If a part needs replaced, and it's small enough to carry, she brings it to me to see. She also keeps me updated as my car is being serviced. When service is complete, she takes time to review everything that has been done, breaks down the cost of the service, and answers any questions that I might have. I couldn't ask for more! I give Jill (and the Subaru of Gwinnett Service Department) a 5 out of 5 Stars rating! More

This dealership rates above all in my opinion. The sales person we worked with when I bought my Forester was outstanding. He made what is usually a difficult thing to do seem so easy. There was no pressur person we worked with when I bought my Forester was outstanding. He made what is usually a difficult thing to do seem so easy. There was no pressure what so ever. The next most difficult thing to do is deal with a dealership's Service Department but that is not the case at this dealership. I have dealt with Jill Thurston the last few times I have had to have regular maintenace service done on my vehicle. She makes the experience easy and we have a couple of laughs while I am there too. She keeps you informed while your vehicle is being serviced. She never has any surprises and is very knowledgeable about the service your vehicle needs. Also, as you are waiting the rest of the staff are very considerate of your needs and take time to ask you if you need anything or just to say hello. The vehicle, the Sales Staff and the Service Staff all combined make this dealership #1. Heather More