Subaru of Gwinnett

We came to have a car serviced and ended up buy a car as well. We have been using SOG for service for quite some time even though it is a 25 mile drive for us. The staff and the service have been well wor well. We have been using SOG for service for quite some time even though it is a 25 mile drive for us. The staff and the service have been well worth the time and distance. We always feel welcome when we arrive. Staff are warm and friendly, but they are also very professional. Any problems are explained clearly and solutions are offered. They also point out when a problem is not urgent and could wait for a future visit. (Although she was not there on the day of this particular visit, we have also worked with Jill Thurston.) We ended up buying our second Subaru during this visit. We had been thinking about it for some time. As it happened, the right car was on the lot on this day. Lance Willhite was great to work with. Lots of good information but no pressure. Jennifer Chupp made the paperwork process most along quickly and smoothly. I usually hate the car buying experience, but not this time. I left the dealership feeling really happy about the purchase instead of frustrated (like I do in a high-pressure sales situation). I don't intend to buy another car soon, but if that time comes, it will be a Subaru and SOG is where I will go. More

Our experience at Subaru of Gwinnett was great. The sales represenatives were not pushy and were very helpful and attentive. Mr. Venzant was a pleasant salesman with a good attitude. Ms. Chupp was al sales represenatives were not pushy and were very helpful and attentive. Mr. Venzant was a pleasant salesman with a good attitude. Ms. Chupp was also very professional and positive in finalizing our contract. The purchace process was quick and did not involve them pushing a lot of extra accessories we did not need. Subaru vehicles are receomended by consumer reports. Based on this, we decided to check them out. This dealership and their vehicles met our family's high customer service expectation. More

Great service at a great price and the service personnel are fine. However the requirement of having to say this in 250 characters is quite annoying. You should not impose this on your customers who are oth are fine. However the requirement of having to say this in 250 characters is quite annoying. You should not impose this on your customers who are otherwise satisfied with the service. Do you wish me to remain a customer. More

My car buying experience was very easy. It really was as simple as test driving the car and then buying it. Even the wait was short. The trade-in process was also very easy and their first offer was very simple as test driving the car and then buying it. Even the wait was short. The trade-in process was also very easy and their first offer was very fair. My salesperson Gary is knowledgeable and very laid back, although I have to admin that I was already sold on the car. I would highly recommend Subaru Gwinnett. More

My family's buying experience at Subaru of Gwinnett was great. We were greated by our salesman, Lance Willhite, and were immediately impressed with his friendliness and enthusiasm to meet our buying needs. great. We were greated by our salesman, Lance Willhite, and were immediately impressed with his friendliness and enthusiasm to meet our buying needs. He was willing to answer EVERY question that was asked and explained each feature of the Subaru Outback. There was no pressure whatsoever to "make the deal today" during our exchange. That was a very comforting facet of our visit. My family was just looking to see what type of vehicle we wanted to replace our Honda Accord with and truly had no intention of buying on the day of the visit. The atmosphere of the dealership provided a level of buying comfort that convinced my family to make a purchase on our very first visit. My brother has been a long-time Subaru owner and has maintained a service relationship with Subaru of Gwinnett for many years. He convinced my wife and I to take a look at the new Outback and specifically mentioned this dealership. Our expectations were high and each was not only met, but exceeded by our salesman, Lance. The only reason the "Price" score is a 4 and not a 5 is because we did not have time to shop and compare the price we received from this dealership to other Atlanta Subaru dealers. With that said, I believe quality service is more important than a few dollars savings at another dealer. I look forward to working with the service department and I will consider this dealership for future vehicles. I will certainly give Lance my business when I purchase my next Subaru.....probably for my children. More

Lance Willhite and Tom Reddin were true professionals and a pleasure to work with. For someone new to automotive sales, Lance was very knowledgeable & and his manner really put my wife & I at ease. Tom Reddi a pleasure to work with. For someone new to automotive sales, Lance was very knowledgeable & and his manner really put my wife & I at ease. Tom Reddin's experience in the industry also showed and made the whole experience very positive. We are extremely happy with our purchase, and highly recommend doing business with Subaru of Gwinnett. More

I was very pleased with the service given to me by this dealership. I was involved in a single car accident which damaged my left front wheel assembly. I also needed my 90,000 mile service so I appreciat dealership. I was involved in a single car accident which damaged my left front wheel assembly. I also needed my 90,000 mile service so I appreciated the breakdown of costs associated with the repair work vs. the regular service. Mr. O'Leary explained everything to me. This dealership wants you to come back so they bend over backwards to get it done. More

Neal is always friendly and helpful and goes out of his way to make my experience a pleasant one. I bought my 2003 and 2009 Foresters here and have been bringing them here for service since day one. No c way to make my experience a pleasant one. I bought my 2003 and 2009 Foresters here and have been bringing them here for service since day one. No complaints, ever. Mr. Ramirez was also helpful, friendly and fast! More

I was undecided initially about the potential purchase of a Subaru. Mr Dixon was extremely helpful in the descriptions of both the Outback and WRX and had no qualms about offering a test drive of both cars. a Subaru. Mr Dixon was extremely helpful in the descriptions of both the Outback and WRX and had no qualms about offering a test drive of both cars. I deliberated for some time before deciding on the type care to purchase. Had it not been for his help and the good price I probably would not have bought my car from Subaru of Gwinnett. I look forward to having my service done here as well. More

I came in to have an oil change and have a rear wiper blade replaced. I spoke with Neal and asked him if I might be able to see my car while it was up on the lift. Neal was more than happy to oblige and blade replaced. I spoke with Neal and asked him if I might be able to see my car while it was up on the lift. Neal was more than happy to oblige and after a little bit of time when my car was ready he introduced me to my mechanic, Marc. I would just like to say that I already had high praise for this dealership, after speaking with Marc and getting to see the workshop I will undoubtedly recommend Subaru of Gwinnett to anyone looking to service or purchase a car. Not only was Marc knowledgable about Subaru and its vehicles but he was friendly, personable and he took the time to ensure that i was satisfied with the condition of my car and the work that I was having done. I informed Neal that I would like to request Marc as my mechanic in the future and I will gladly drive the 35 minutes north to service my Subaru at this dealership. More