Subaru of Gwinnett

i asked for quick turnaround and I was there for a minimum amount of time. They also did a fantastic job of following up to ensure i was happy with the car. minimum amount of time. They also did a fantastic job of following up to ensure i was happy with the car. More

Issa was great! Very professional, friendly, answered all my questions, and everything was done in a timely manner! Very professional, friendly, answered all my questions, and everything was done in a timely manner! More

I purchased the Legacy used from SOG and for the past eight years all of my service has been completed here, including tires. eight years all of my service has been completed here, including tires. More

I really love the new space and the girl that helped me out was so professional and kind. out was so professional and kind. More

It took about 1hr45min to do oil change, tire rotation, multipoint check which is 30 minutes more than told. But the service advisor was friendly and the facility is clean and I had a good experience overa multipoint check which is 30 minutes more than told. But the service advisor was friendly and the facility is clean and I had a good experience overall. More

They were quick to take my car back for the 6 month check up. Normally, it takes them over 2 hours to do this which to me is lengthy. This time, I scheduled a 3:00 appt instead of a morning appt so that migh up. Normally, it takes them over 2 hours to do this which to me is lengthy. This time, I scheduled a 3:00 appt instead of a morning appt so that might be why it only took them a little over an hour to complete the 6 month check up. I love the new facility. So much better than the old building. Everyone was extremely friendly. It was a good experience! More

I scheduled my appointment to get 4 new tires and front end alignment over 2 week prior to 8-10-2023. I was assured that the tires would be ordered and ready for my appointment. Upon arrival I was told tha end alignment over 2 week prior to 8-10-2023. I was assured that the tires would be ordered and ready for my appointment. Upon arrival I was told that the tires had not been ordered and the person that I made the initial appointment with, Frank was no longer in that department. I was told I could get the next higher priced tires which cost me a 100.00 more. Being a senior citizen on a fixed income means that I need to stay on a budget! I asked about being given the price of the tires that were supposed to have been ordered and was quickly told "no". This was the dealership's mistake and I am the one who paid for the mistake! More

Wait time was much longer than previously experienced (over 2 1/2 hours for just a regular service..oil change, tire rotation, etc). No explanation given during the wait. Finally, Mr. Anderson told me I (over 2 1/2 hours for just a regular service..oil change, tire rotation, etc). No explanation given during the wait. Finally, Mr. Anderson told me I needed extra repairs. I questioned and he realized that he had the wrong customer's information. Still had a long wait after that one contact. He tried to make amends, but I was disappointed that the customer service was not what it had been in the past....even in the brand new facility. More

Easy to work with. Knowledgeable and a fair price. I worked with Andre and he was excellent. Knowledgeable and a fair price. I worked with Andre and he was excellent. More

The service department communicates effectively and provides prompt updates as needed by email and or text messaging. provides prompt updates as needed by email and or text messaging. More