Subaru of Gwinnett - Service Center

On time, explained what I needed, reassured that it would be taken care of. Little disappointed that no update was provided while work was being done be taken care of. Little disappointed that no update was provided while work was being done More

Service was very good. However the replacement of the aft differential only served to illuminate it from the pulsating roar I am still witnessing while driving in the vicin However the replacement of the aft differential only served to illuminate it from the pulsating roar I am still witnessing while driving in the vicinity of 45 to 60 MPH? I think it may be tires but really not sure? The tech at the dealer listened to all the moving areas while on the lift. He isolated the greatest sound to the differential. So since the roar is still there, I will assume it is tire noise? More

The staff answered all my concerns and delivered the vehicle to me clean and the interior sanitized. vehicle to me clean and the interior sanitized. More

Great people! Very attentive and helpful. Work was done well and timely. I am glad that I purchased our car here! Very attentive and helpful. Work was done well and timely. I am glad that I purchased our car here! More

The Service Department goes out of it’s way to welcome us, listen to all our concerns, and offer quick resolution to same. They respect our time and keep us updated with progress in the shop. us, listen to all our concerns, and offer quick resolution to same. They respect our time and keep us updated with progress in the shop. More

Even though this time I had to wait longer than usual for my car (they were busy!), I still like using my dealership for my car repair and service. I wish they had a body shop to take care of a fender bender my car (they were busy!), I still like using my dealership for my car repair and service. I wish they had a body shop to take care of a fender bender I had, but otherwise, I'll be back here for all my service. The people who work there are ALL friendly and helpful. More

Service advisor set up an appointment, service was quick. The waiting area was clean and comfortable. The waiting area was clean and comfortable. More

The service department was great. It was my 1st service for my Outback. They got me in and out quickly. It was my 1st service for my Outback. They got me in and out quickly. More

D Dealership installed side molding in 2020, it has only been hand washed, and now the molding is coming off. Brought car to service to have a few things done, pointed out one spot to demonstrate problem b been hand washed, and now the molding is coming off. Brought car to service to have a few things done, pointed out one spot to demonstrate problem but no one inspected or fixed other places where the molding was detaching. Didn't realize I had to take someone by the hand to inspect the results of previous work. That one spot was fixed using double sided tape, I've never seen that occur on factor installed molding and the end result will be a redo as the leading edge is still flexing. More