Subaru of Gwinnett - Service Center

Everything was great except they didn't tell us about a fee for using a credit card. fee for using a credit card. More

The people at Subaru of Gwinnett are hospitable. They take care of every need and communicate well. They take care of every need and communicate well. More

Enjoyed the experience of trading in our 2019 for a 2024 Subaru Ascent, really appreciate the Quiet Room while waiting, and also the recommendation for a dashcam installer and their ability to do the instal Subaru Ascent, really appreciate the Quiet Room while waiting, and also the recommendation for a dashcam installer and their ability to do the install at the dealership so I wouldn't have to drive further to their location. More

Service advisor was transparent about what was being worked on and kept me updated on the status of the car. worked on and kept me updated on the status of the car. More

Accommodating, great customer lounge, and Issa has always been helpful and professional. Very clean and maintained salesfloor. been helpful and professional. Very clean and maintained salesfloor. More

Always great service! Wait time estimates are reasonable. Convenient appointments have always been available online. Wait time estimates are reasonable. Convenient appointments have always been available online. More

Great job. Always good service. Love my Subaru. Keep up the good work. Will return. Always good service. Love my Subaru. Keep up the good work. Will return. More

Fantastic Service. Great waiting area. Quick turn around time. I purchased my Subaru from this dealership and I also receive service from the dealership. I am pleased. Great waiting area. Quick turn around time. I purchased my Subaru from this dealership and I also receive service from the dealership. I am pleased. More

Went to have my car checked due to some noises that appeared to be transmission related, they confirmed specific items relating to the transmission needed to be replaced as well as a list of additional appeared to be transmission related, they confirmed specific items relating to the transmission needed to be replaced as well as a list of additional items that would need to be completed. My vehicle is under the 5 yr 60,000 mi warranty that includes everything powertrain related, but for some reason they stated that the oil pan leak was not covered underneath that and attempted to state I would need to pay over $1,200 to get it fixed. We brought up the warranty multiple times and they were adamant that the oil pan was not part of it. On the Subaru website regarding warranties for 2020 vehicles it states the following: Powertrain Coverage Components: Engine; Engine block and all internal parts; Cylinder heads and valve trains; Oil pump, oil pan; Timing belts or gears and covers; Water pump; Flywheel; Intake and exhaust manifolds; Oil seals and gaskets While I appreciate the work that was completed on my vehicle and believe it was done well, I am incredibly disappointed in how I was spoken to and treated regarding the oil pan leak. More

Clean, bright, and comfortable waiting area. Very impressive. Snack area covers all the "bases." The only complaint would be the long wait for a service advisor upon arrival. One other th Very impressive. Snack area covers all the "bases." The only complaint would be the long wait for a service advisor upon arrival. One other thing. You have my address on the invoice as Dallas, TX. I've lived in Blue Ridge, GA for the last 23 years. The phone numbers are correct. Other than this minor irritation; everything was great. I have bought three new Subarus there and I drive two hundred miles round-trip for service. You must be doing something right. More