Subaru of Gwinnett - Service Center

The wait for my car very comfortable. Jason was great. My car was serviced and ready to go when he said it would be. Thanks! Jason was great. My car was serviced and ready to go when he said it would be. Thanks! More

Just purchased my Crosstrek as a certified used car I have had the car less than a month and I took it in because I didn’t have records of the 36k service being done. The service coordinator said I neede have had the car less than a month and I took it in because I didn’t have records of the 36k service being done. The service coordinator said I needed over $1200 worth of service done, either they didn’t do the work to certify the car or they were wanting to do service work that wasn’t needed More

I received a call from the dealer, asking if I wanted to schedule an oil change about a month in advance. Without this call, I probably wouldn’t have come. The day before my appointment, I started hearing a schedule an oil change about a month in advance. Without this call, I probably wouldn’t have come. The day before my appointment, I started hearing a noise in my car, so I decided to call ahead and see if I could drop off my car a day earlier, which the dealer said yes to. When I arrived, the dealer made it clear that the car wouldn’t be seen until the following week. At no point, I was offered a loaner vehicle. I agreed to a diagnostic, paid for it, but I wasn’t told what repairs the car required. This experience has truly made never want to own a Subaru ever again. More

John doesn’t perform job of SERVICE ADVISER. Tried to take advantage of me, didn’t work out for that dishonest, so called Advisor. Spoke to Service Manager Jill Thurston and with Jeff ab Tried to take advantage of me, didn’t work out for that dishonest, so called Advisor. Spoke to Service Manager Jill Thurston and with Jeff about issues. Problem addressed immediately. Have used Gwinnett Subaru Service for years, they’ve taken care of my 2014 Outback and will continue to do so. More

Jeff is very customer focused and does a great job of communicating and keeping the customer updated. Very pleased with the completed work! communicating and keeping the customer updated. Very pleased with the completed work! More

Excellent service, reliable professionals, exceeded expectations !!! The Subaru OVP program was a disappointment though, but that was NOT the dealership's fault, Subaru OVP did not cover what was pled expectations !!! The Subaru OVP program was a disappointment though, but that was NOT the dealership's fault, Subaru OVP did not cover what was pledged when we purchased the car, and we will apply for a refund. More

Great experience, fast service, good snacks while you wait. Staff is very personable and kind. wait. Staff is very personable and kind. More

Nice place and nice people. 1 hr service appt took 3 hrs. Wasn't greeted up on arrival for 10 minutes, after I got out of my car and greeted the person and the station in the se 1 hr service appt took 3 hrs. Wasn't greeted up on arrival for 10 minutes, after I got out of my car and greeted the person and the station in the service stall. He was like "can I help you?" I said yes, and was surprised no one had acknowledged my on-time arrival for my 10:40 AM appt - I just said I thought it odd and I wasn't use to service like that - he said, "yeah, its odd" in an agreeing and apathetic tone. Tuan was super nice, friendly and helpful. So was Micheal who I had to discuss a manufacture's warranty need - which he agreed and approved. If the Dealership can snap-up the arrival greeting and get service done in a more timely manner, it will be a 5-star experience. More

always top of the line. but this time, tire pressure was inadequate and 2 caps were missing. had to return to dealership the next day to fix. but this time, tire pressure was inadequate and 2 caps were missing. had to return to dealership the next day to fix. More

Great staff, patient, good listeners, problem solve and Tiera and Jody Vaughn were terrific to work with. Awesome service & a pleasant experience! Tiera and Jody Vaughn were terrific to work with. Awesome service & a pleasant experience! More