Subaru of Gwinnett - Service Center

The folks at Subaru of Gwinnett did an excellent job taking care of my 2020 Outback. taking care of my 2020 Outback. More

He’s very attentive and really listens to your concerns. He has an infectious smile that makes you feel better even when you’re stressed about what’s going on with your car. He has an infectious smile that makes you feel better even when you’re stressed about what’s going on with your car. More

I wass never there, I have a new car so never in the service center service center More

I had a bad experience making an appointment where they didn't get the service I need done and just gave me an oil change. While they didn't charge me for the mistake, I still had to take some time off of didn't get the service I need done and just gave me an oil change. While they didn't charge me for the mistake, I still had to take some time off of work and reschedule. I also didn't like how for diagnostic fee it wasn't deducted from the repair fee when I came back to the dealership to get it fixed. I think that is uncommon and not great. However, most of the people I interacted in person are nice, helpful and friendly. More

From the moment I pulled my car in until the moment I pulled my car out at the end of the day, my experience was excellent. My service advisor was thorough and helpful and made the whole process a pleasu pulled my car out at the end of the day, my experience was excellent. My service advisor was thorough and helpful and made the whole process a pleasure. The fact that I could have a loaner car for the day was amazing - we were preparing for vacation and it allowed me to not lose a day of prep !! I have been pleased with Subaru of Gwinnett since purchasing my Outback from them in 2019. More

I had explained that I was leaving the dealership to drive to Michigan. I was assured that service would be prompt. I was instructed that I would receive a text upon completion, kept checking and gett drive to Michigan. I was assured that service would be prompt. I was instructed that I would receive a text upon completion, kept checking and getting a prompt that my car was still being serviced. Finally got tired off waiting and went to the front where I saw my car. The work had been completed for some time. The person that I had signed in with, was sitting at her desk joking and laughing with other representatives. When I asked about my car, and pointed to it. She shrugged and said, "my bad." I wasn't impressed. More

They got me taken care of but it did require two separate visits to the dealer. visits to the dealer. More

Please understand I purchased my car from another dealership but had such a poor experience with service there that I'll drive further to Subaru of Gwinnett. Jeff Bowman keeps me coming back. Had a l dealership but had such a poor experience with service there that I'll drive further to Subaru of Gwinnett. Jeff Bowman keeps me coming back. Had a little hiccup picking up my car this time but it was an exception to the typical service received. More

Very nice facility, courteous staff, quick check-in process. Service completed but apparently technician neglected to fully seat a wheel sensor which caused several warning lights to appear on dash whe process. Service completed but apparently technician neglected to fully seat a wheel sensor which caused several warning lights to appear on dash when car was returned to me. Had to return to dealership to report this and spent additional 30+ minutes waiting for tech to remedy situation. Techs should ensure all is functioning properly before handing car back to service rep, who should also check everything is working right before handing car back to customer. More

Jeff was super helpful! The dealer picking up my car was amazing and meant I didn’t have to drive over an hour! Thanks! The dealer picking up my car was amazing and meant I didn’t have to drive over an hour! Thanks! More