Subaru of Jacksonville

Our Experience Buying a New Subaru Forester Jerry recently sold my husband and me a new 2019 Subaru Forester. Our previous car was 12 years old, so buying a new car was a new experience in many Jerry recently sold my husband and me a new 2019 Subaru Forester. Our previous car was 12 years old, so buying a new car was a new experience in many ways. We had many questions about the car's new design, particularly the technologies built into the car. Jerry was knowledgeable about Subaru's car design and very helpful in explaining the car's features--physical and otherwise. In the end we bought the car in a different color because we didn't like the accompanying interior design. Despite this rather major change, we are very happy with our new Forester, which drives well and seems to be a well-built car. Throughout the process Jerry never pressured us to buy a car, he only provided objective information that would make it easier for us to make a decision about buying the car we wanted. We appreciated this approach and found Jerry to be not only a very good salesman but also a very nice person. More

Prompt & Personable Always have performed satisfactorily when cars are serviced. We have both the Outback and Forester and very pleased with both vehicles. Thank you for Always have performed satisfactorily when cars are serviced. We have both the Outback and Forester and very pleased with both vehicles. Thank you for your comfortable waiting area. More

Outstanding Service I was on a tight budget and looking to purchase my first car in a short timeframe. At Subaru of Jacksonville, the entire process was seamless and tran I was on a tight budget and looking to purchase my first car in a short timeframe. At Subaru of Jacksonville, the entire process was seamless and transparent - no hidden fees or unwanted surprises. Bruce Holmes was kind, helpful, and worked with me to find a car that met my needs. Unlike other dealers in the area, Bruce respected my budget, and did not try to sell me something I could not afford. Bruce guided me through the whole process before I finalized my purchase with AJ in finance - I was not tossed around between sales, management, and finance - something I had experienced at other dealers. I would highly recommend Subaru of Jacksonville to anyone looking for a reliable vehicle and excellent customer service. There's no point in going anywhere else. See Bruce Holmes! More

$300-$400 every visit! I will have to say the getting in and out of the service department is quicker than any new car dealership that I’ve ever been to; however, it doesn’ I will have to say the getting in and out of the service department is quicker than any new car dealership that I’ve ever been to; however, it doesn’t matter what I get done I can get out of there for under $300. The cost of labor is absurd in every service department no matter what brand you purchase so I am probably just venting, but no matter service is still to expensive at this dealership. Everyone who works in the service department is very polite and helpful as well as being professional in what they do. The waiting area is comfortable and there’s free coffee, sodas and water as well as snacks if you’re going to be there a while. More

Service department Josh and all the guys in the Service Department were great! I got my last oil change covered under my warranty and they didn't give me any hassle abo Josh and all the guys in the Service Department were great! I got my last oil change covered under my warranty and they didn't give me any hassle about being a couple weeks late. I also got a couple small things fixed. They were fast. No surprises and no hassles! We have dealt with 3 other Subaru dealerships in the past and this on is by far the best. I will definitely go to Subaru of Jacksonville for my next Subaru purchase! (The service department just needs a better vacuum ;) More

Great Experience at Subaru of Jacksonville We were greeted and helped by Nando, who was an experienced yet friendly and down to earth salesmen. We had recently had a different experience at a n We were greeted and helped by Nando, who was an experienced yet friendly and down to earth salesmen. We had recently had a different experience at a nearby dealership, so it was a breath of fresh air. Nando helped us find exactly what we were looking for and did not try to push us into the decision. I love the new Subaru Ascent and couldn't be happier with the whole experience, from finding the car, to easily and quickly coming to a fair price on the purchase and becoming the owner of an SUV that meets all of my needs (and more). Furthermore, AJ was a huge help in getting me financing quickly and effortlessly, and was even able to lower the interest rate from what was expected, which was a great and very welcomed surprise! More

Great customer service We have two Foresters, and recently went in for the 60,000 mile service on our 2015. Josh was excellent at explaining what was covered, and also a few We have two Foresters, and recently went in for the 60,000 mile service on our 2015. Josh was excellent at explaining what was covered, and also a few things that needed additional service. We were able to get everything completed in a reasonal amount of time. My wife and I are very happy with the customer care that we have received......they go above and beyond our expectations. More

Subaru Service Experience Excellent dealership and outstanding service department! HIGHLY recommend this dealership and the Subaru name! I love that appointments aren’t neces Excellent dealership and outstanding service department! HIGHLY recommend this dealership and the Subaru name! I love that appointments aren’t necessary for an oil change- but the department checks everything and fills fluids!! Outstanding!!! More

Great Experience I traded in my Toyota Tacoma on a 2019 Crosstrek Limited. Jerry Johnson was an excellent salesman and provided a stress free experience. He was v I traded in my Toyota Tacoma on a 2019 Crosstrek Limited. Jerry Johnson was an excellent salesman and provided a stress free experience. He was very knowledgeable on the vehicle and did he best to get me the deal I wanted. I would highly recommend him and the dealership. More

I was in to have the radio replaced I was told that the job would take about 30 minutes but I was there for two hours. The wait was pleasant and the staff was very helpful . I was told that the job would take about 30 minutes but I was there for two hours. The wait was pleasant and the staff was very helpful . More