Subaru of Jacksonville

Easy service experience I have referred all of my friends and family to Subaru of Jacksonville. I purchased a 2016 Subaru Outback in 2016 and didn't understand why I never co I have referred all of my friends and family to Subaru of Jacksonville. I purchased a 2016 Subaru Outback in 2016 and didn't understand why I never considered owning a Subaru sooner. Most recently, I dropped off my Outback to get some routine service with Steven Wall. The service representatives are always honest and friendly. Steven made sure all my service concerns were addressed, put me in a loaner car, and my car was ready to be picked up within a reasonable amount of time. I've never experienced that level of service and I have owned other new cars from larger dealerships (Honda, Toyota, Lexus). More

Best deal ever I have always wanted a Forester Subaru. I located just the right on online at Subaru of Jacksonville. Jerry Johnson reached out to me and made my expe I have always wanted a Forester Subaru. I located just the right on online at Subaru of Jacksonville. Jerry Johnson reached out to me and made my experience fabulous. He was readying the car as I drove into their sales lot. With no high sales pressure, he met, and exceeded, all of my expectations. After the test drive, Jerry explained the dashboard panel to me in detail giving me instructions on all the gadgets, and there were many. The entire process was a seamless non-stressful transaction. Mike McCormack in Finance was also very helpful while finalizing the deal. I arrived for my appointment promptly at 11:00am and left the dealership with keys in hand around 3:00pm and the best deal ever on my 2016 low mileage certified pre-owned Forester. Thank you, Jerry. I'm still smiling. ~Audrey More

Great experience John is very personable and we didn't feel pressured at all. The entire car buying experience was easy and from the start and this was because of John John is very personable and we didn't feel pressured at all. The entire car buying experience was easy and from the start and this was because of John. Highly recommend. More

I like them a lot! I've been very pleased with the help and service I've received from the employees. Everyone is friendly and helpful. The work is usually done when e I've been very pleased with the help and service I've received from the employees. Everyone is friendly and helpful. The work is usually done when expected, or a little ahead of time. (Snacks are good too.) More

Excellent and friendly service! I had a screw in my tire and it was losing air. I went by the dealership, no appointment, and a smiley DANIEL KANE helped me right away! He explained I had a screw in my tire and it was losing air. I went by the dealership, no appointment, and a smiley DANIEL KANE helped me right away! He explained what they were going to do and if I wanted a complimentary car wash after wards! He was not only inviting, kind and caring... he had a BEAUTIFUL WARM SMILE. Even though they seemed busy with other clients, he made me feel like my car was the most important car there! Thanks Danile! More

Absolutely Superb! My first new car experience and I couldn't be happier. I have always told myself I would not finance a car. All of my cars up until now have been cash My first new car experience and I couldn't be happier. I have always told myself I would not finance a car. All of my cars up until now have been cash for title, Olds, Acura's, Audi's, I have never had any regrets. A new job requiring me to travel a lot prompted me to reassess my car buying principles. I simply could not put 1000 miles a week on an Audi already having 150k miles, even though it runs great. I found myself at Subaru of Jacksonville looking at small passenger cargo vehicles and here I was greeted by Sabino. After some test driving and finance checking I chose the 2017 Impreza. The service at Subaru of Jacksonville is just phenomenal. More

Best car buying experience in 35 years of car buying! Great experience, came in looking at a particular car. Upon deciding it wasn't what I wanted, (felt no pressure to look at other choices) but Josh su Great experience, came in looking at a particular car. Upon deciding it wasn't what I wanted, (felt no pressure to look at other choices) but Josh suggested another car, and then I found a GREAT car, it was VERY affordable, (nicer than my plan "B" car at another dealership) ,He had answers for all my questions, knowledgeable about the cars. Having been in a car accident, he made the transaction happen quickly, smoothly, and I was driving home in a GREAT car! More

Simply the Best! A really good business has a philosophy and mentality that is customer oriented. Subaru of Jacksonville has assembled a team of knowledgable, courteo A really good business has a philosophy and mentality that is customer oriented. Subaru of Jacksonville has assembled a team of knowledgable, courteous and efficient employees that translate the management's desire of extreme customer satisfaction. It's easy when you sell and service one of the world's most versatile and valuable automobiles, but there's more. The team at Subaru of Jacksonville WANTS you to find the car that fits your needs and personal style. They'll help you find the best and easiest way to afford your perfect automobile, and then gaurantee your continuing pleasure and satisfaction with painless service schedules. A first class dealership has an atmosphere of relaxed professionals. That all starts at the top. We have two Subarus in our garage. Wanna know why? Visit Subaru of Jacksonville and you'll quickly discover that reason. More

Always helpful, efficient and thorough We purchased our first Subaru Impreza at another dealership, but used Subaru of Jacksonville for service. Our second Subaru Outback was purchased here We purchased our first Subaru Impreza at another dealership, but used Subaru of Jacksonville for service. Our second Subaru Outback was purchased here; the Service Department in particular is always good, timely and knowledgeable. Thanks to Steven Wall and all the crew! Only request: do away with styrofoam cups. You are so environmentally friendly in other aspects! More

Positive, Professional and Painless! What started out as "entertainment" while waiting for my car to be serviced, I visited the new car area. A week later, I am driving one! Thank you Jua What started out as "entertainment" while waiting for my car to be serviced, I visited the new car area. A week later, I am driving one! Thank you Juan Hernandez! Juan very patiently assisted me in finding THE right replacement for Pearl - my beloved 2012 Outback. My only reason for trading, besides the fabulous deal SOJAX gave me (Subaru's really do hold their value), was to upgrade to all the new safety features. From the test drive to the "oh I've decided on a different color", Juan was very understanding and didn't bat an eye when I declined to take the car he had prepped and ready for me to drive away in last Saturday. Allowed me and my husband all the time we wanted, needed, to select the right color for us. Saw that it was on order and tagged it ours when it would come in. Later that afternoon Juan called to say that the car had arrived ahead of schedule and we agreed on Monday afternoon to take delivery, for sure this time. Juan took an extra amount of time going over all of the many features the new 2018 Outback has and it's a lot! He has offered and I will take him up on it an additional tutorial session. As has been my experience through the years, Subaru of Jacksonville is truly customer service oriented. From the service department to the finance department - thank you AJ Miller for the hug instead of hand shake after our time together - just good people. This is now our 6th Subaru. Good car, good dealership, great salesman. Thanks Juan! More