Subaru of Jacksonville

Treated like Family I walked into Subaru of Jacksonville and was greeted by Juan. The original sales member I came to see was help another customer. Juan proceeded to mak I walked into Subaru of Jacksonville and was greeted by Juan. The original sales member I came to see was help another customer. Juan proceeded to make me feel at home and got me in the car I was interested in right away. Off we went on a test drive and the car truly sells its self but Juan fill me in on the information I was looking for. At no time did I feel pressured to make a purchase. I will be back soon to see Juan and get my Subaru. If you want to be treated like family and drive an amazing car go see Juan at Subaru of Jacksonville. More

Excellent service and professionalism Sabino provided an excellent service and clarify all my questions regarding the new Subaru Crosstrek 2016 specially all technical details like panel Sabino provided an excellent service and clarify all my questions regarding the new Subaru Crosstrek 2016 specially all technical details like panel instrumentation and new features... thank you again Sabino for providing a good service. More

Great service from Jerry Johnson Thanks to jerry Johnson for stepping up to plate and handling our car buying needs. Great service, very knowledgeable, and overall a nice guy. We app Thanks to jerry Johnson for stepping up to plate and handling our car buying needs. Great service, very knowledgeable, and overall a nice guy. We appreciate your time! More

Always feel comfortable This was my second time getting a car from Subaru. My first time was my very first car and I was nervous, but they made sure I understood everything. This was my second time getting a car from Subaru. My first time was my very first car and I was nervous, but they made sure I understood everything. This time, after an accident, I came to see Jerry. I'm so happy I did he told me to come back when I was ready and after visiting another lot and being pressured I turned to Subaru. Excellent customer service. More

Above and beyond customer service My wife has wanted a Subaru Outback for quite some time. After months of looking around the southeast for the best Outback for her, I found myself at My wife has wanted a Subaru Outback for quite some time. After months of looking around the southeast for the best Outback for her, I found myself at Subaru of Jacksonville. I was lucky enough to have Juan helping me out. He was very upfront, honest, and just wanted to get me in the vehicle I wanted. He didn't try to get me in a vehicle I had no interest in or anything like that. He was respectful and genuine in his approach. I bought it a week before Christmas and Juan even let me borrow a huge bow from their showroom to put on the car when my wife got it on Christmas morning. It was awesome. Overall, it was a great experience and I would highly recommend this dealership and Juan! More

A great experience in every way! Long story short, I had an Outback for several years, loved it with a passion, but my husband wanted me to have a new vehicle and thought a truck woul Long story short, I had an Outback for several years, loved it with a passion, but my husband wanted me to have a new vehicle and thought a truck would be better for us. So we got a Nissan Frontier as my primary vehicle. After 18 months of driving that truck, I convinced my husband that I wanted to go back to a Subaru. We went to the dealership to look at an Impreza hatchback. Since my kids are grown, I didn't need the space anymore of an Outback, especially since they have morphed into a completely different car from my little LL Bean Limited Edition. However, the space in the back of the Impreza was too small, since we do a fair bit of traveling and need to be able to fit bigger items in the back. Frank had come out and greeted us by this time and suggested we look at a Crosstrek. We checked the cargo space; with the seats down; it was great. Then we took one for a spin and that convinced me that I was back in the car that I should have been in all the time. However, they did not have the Crosstrek with navigation on the lot, but knew one would be arriving within a few weeks, so I gave them a binder for a khaki Crosstrek, which is a color you don't see very often. Within a week, my new car arrived, and once again, Frank made it a very easy process to trade in the truck. He was a great salesperson; I hesitate to call him a "sales" person, since there was absolutely no pressure, just lots of good information on his part about which Subaru would be the best fit for me. Anita in Financing helped me with the warranty extension, and I wrote them a check for the balance ( I really don't like having a monthly car payment) and I was on my way. I bought my Outback from this same dealership in 2008, and that was also a great experience. I highly recommend them; ask for Frank when you get there. It was just a great experience all the way around! More

Excellent customer service and no hidden fees This is my first Subaru purchase. I worked with Josh Strickland while buying a Subaru Outback. He provided an excellent customer service. Also, the de This is my first Subaru purchase. I worked with Josh Strickland while buying a Subaru Outback. He provided an excellent customer service. Also, the dealership is great. Unlike almost all other places, I did not sense any pressure to sell me the car. Another great thing, which one might expect to be the norm, is there is no other hidden fees. The cost structure is simple and straight forward: a) price of the car, b) destination fee, c) tag d) tax. No pressure to even sell additional warranty or other stuff. At many other dealers, Subaru and others, they add package fee, this and that and they try to add in the whole world. More

My first Subaru! I have always heard how people were amazed with there Subaru. Also i heard how long they last. So i decided to give them a try. My mom and I went to S I have always heard how people were amazed with there Subaru. Also i heard how long they last. So i decided to give them a try. My mom and I went to Subaru of Jacksonville and we were greeted by Josh. He treated us with respect and listened to what I was looking for in the car. Originally I wanted the outback due to my size. After seeing the price i knew i couldn't afford it. Josh recommended looking at the crosstrek. After seeing it for the first time i fell in love with it. So we went with that but had to build and order it since i hate sunroofs! Took a couple of months but it finally came! I'm so glad i chose Subaru over Mitsubishi. I will from now only buy Subaru's from josh! He went above and beyond to help us out. More

FANTASTIC We bought a 2016 Outback earlier this year and then traded in a 2015 Nissan on a leased 2016 Outback. Dave Dombrowski was our salesman for both purcha We bought a 2016 Outback earlier this year and then traded in a 2015 Nissan on a leased 2016 Outback. Dave Dombrowski was our salesman for both purchases and was a tremendous help in helping find what was best for us. In 2002 we had bought a Subaru Forester up in Cleveland Ohio and when we moved down here in 2004 Subaru of Jacksonville treated us just as if we had purchased the vehicle here. When we traded in the Forester for the Nissan we realized we made a mistake when we bought the Outback and even though we took a loss on the depreciation on the Nissan we don't regret it a momemt. Thanks Dave for all your help! More

Excellent leasing experience! Frank was friendly, did not pressure me at all during the lease process, very pleasant experience overall. I would definitely lease from him and this Frank was friendly, did not pressure me at all during the lease process, very pleasant experience overall. I would definitely lease from him and this dealership again. More