Subaru of Jacksonville - Service Center

Top notch service department So I had 2 new tires put on the rear of my car today. Before I even get out of my car Mike Needham is walking towards me and greeting me. As usual he So I had 2 new tires put on the rear of my car today. Before I even get out of my car Mike Needham is walking towards me and greeting me. As usual he explains everything to me and is very knowledgeable. As I'm waiting 3 to 4 other employees walk by me. But what is really nice they don't just walk by me they took the time to say good morning and can I help you with anything or said something to me. Its nice that employees no matter if they were service, mechanics, or just maybe the person moving cars around all very friendly staff. Jennifer Becker is always so nice as well, even though I always deal with Mike she always talks to me. Mike also recommended some things I will be needing about the time my next oil change is do so that was great to know so I would be expecting to spend a little more money and have him do everything. Always great service and very professional and friendly staff. More

They did not put my parking brake on after an oil change and tire rotation. I got back into the car after the service was complete and they just left the vehicle in neutral which could have been very bad if and tire rotation. I got back into the car after the service was complete and they just left the vehicle in neutral which could have been very bad if the vehicle started to roll. They also adjusted my seat without returning it to where I had it. Small inconveniences, and this happed the last time I brought the car here for service. More

Mike M was super friendly and Very helpful. He got me in and out in under 30 minutes and went out of his way to give me additional recommendations on some questions I had! thanks Mike!! and out in under 30 minutes and went out of his way to give me additional recommendations on some questions I had! thanks Mike!! More

Best service! Mike and his team was super efficient, pleasant and I would strongly recommend anyone to go to them!!!! I was on a time crunch and they made my service so fast, that i made it to the appoi pleasant and I would strongly recommend anyone to go to them!!!! I was on a time crunch and they made my service so fast, that i made it to the appointment early!! Best of the best. More

Josh Sereda is a very professional employee. He cares about people and saved us a lot of money. I hope Subaru knows how lucky they are to have an employee like him. about people and saved us a lot of money. I hope Subaru knows how lucky they are to have an employee like him. More

great and friendly Joy bring my car in for service. Michael McClennon always greets us with a smile. What more can I say just trying to get too 25 words Joy bring my car in for service. Michael McClennon always greets us with a smile. What more can I say just trying to get too 25 words More

Knowing that what ever my needs are the team at the dealership will do there best to accommodate me is great , friendly and always willing to help dealership will do there best to accommodate me is great , friendly and always willing to help More

This service department is truly excellent. They are honest and work as a team to help the customer. They are professional, friendly and knowledgeable. They have high staff retention- which also says so honest and work as a team to help the customer. They are professional, friendly and knowledgeable. They have high staff retention- which also says something about this company. Highly recommend! More

Fast, professional and courteous service I was impressed by the staff Gbe, Mike M and Mike B. Booked appointment onine. Got there a half hour early, they took me right in. Comfortable waiti I was impressed by the staff Gbe, Mike M and Mike B. Booked appointment onine. Got there a half hour early, they took me right in. Comfortable waiting area with refersments. Routine 12K service completed quickly. More

Thanks to Gabe, Mike M., and Mike B.! Subaru of Jacksonville really has their act together! I took my 2018 Crosstrek in for routine service this morning. Gabe, Mike M., and MIke B. got i Subaru of Jacksonville really has their act together! I took my 2018 Crosstrek in for routine service this morning. Gabe, Mike M., and MIke B. got it done before I had finished my complementary Diet Pepsi. Oil change and new battery for the key fob and I was back in my car heading home! The covered patio area was very pleasant to wait in. Easy social distancing. Thanks, guys! More