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Subaru of Jacksonville - Service Center
Jacksonville, FL
2,072 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,072 Reviews of Subaru of Jacksonville - Service Center
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October 03, 2019
Not A Positive 1st Service On My 2019 Outback Brought my 2019 Outback in for first service. Everyone was friendly. Drove home, parked, looked over the service. There was a handprint-sized s Brought my 2019 Outback in for first service. Everyone was friendly. Drove home, parked, looked over the service. There was a handprint-sized smudge of oil on the front of my hood. (It cleans off. Not the end of the world.) One of the two clips holding the oil filter door is gone. It was there before the service because I wanted to see for myself where the filter and drain plug were located. The oil level reads passed the max fill line on the dipstick after waiting the requisite time to check it according to the manual. All I ask if that my vehicle and property are handled respectfully when entrusted with you. Not off to a good start at all with this dealership, especially for the simple 6,000 mile service. I'm concerned what else might not go right when the maintenance schedule requires more work. More
by Gary
October 02, 2019
Bought a certified used Subaru from Steve back in February. The car runs great and is in excellent condition. Steve was extremely helpful and personable. Just had the vehicle serviced for the first t February. The car runs great and is in excellent condition. Steve was extremely helpful and personable. Just had the vehicle serviced for the first time. Dan, Gabe and Mike in the service department were great - very professional and took my time into consideration. I really appreciated the speedy service and will see them again for my next oil change! More
by Iris
October 01, 2019
Scheduled Service Been coming to Subaru of Jax for 10years, always great service. We are on our 4th Forester and always have them serviced at this dealership. Been coming to Subaru of Jax for 10years, always great service. We are on our 4th Forester and always have them serviced at this dealership. More
by wolfgang
September 30, 2019
Juan Hernandez is awesome in sales! And, Kevin in service took great care of my warranty needs today! Love this dealership. This is my second Forester from here and will never buy anywhere else! service took great care of my warranty needs today! Love this dealership. This is my second Forester from here and will never buy anywhere else! More
by ReeRiebe
Employees Worked With
Juan Hernandez, Kevin McCarthy
September 30, 2019
Dan, Gabe and Mike M. took good care of me and quickly got me in and out for my oil change in less than an hour with no hassle and a complimentary car wash 😊 got me in and out for my oil change in less than an hour with no hassle and a complimentary car wash 😊 More
by Frazier
September 29, 2019
Amazing experience As a car guy, I don’t really like going to dealerships to get work done on my car. However, Subaru of Jacksonville is the best when it comes to servic As a car guy, I don’t really like going to dealerships to get work done on my car. However, Subaru of Jacksonville is the best when it comes to service on vehicles. I just got my studs replaced there and it wasn’t the first time, so the team over there, specifically Dan, Gabe, and Mike M, really helped me out and was extremely friendly with the whole thing, 100% would recommend this dealership. More
by Adam Anger
September 28, 2019
Great customer service! I brought my 2002 Subaru WRX in for an oil change without an appt. Dan greeted me, I told him what I needed he said no problem. I said joking "And you I brought my 2002 Subaru WRX in for an oil change without an appt. Dan greeted me, I told him what I needed he said no problem. I said joking "And you can give it a bath" As I waited for my car they had cold drinks and snacks at no charge in the waiting area. When my car was done I went to pay and saw my car had been detailed! What a surprise! It looked great! Thank you to Dan, Gabe and Mike M. for a job well done. Well worth the drive from St. Augustine. More
by WRX4D
Employees Worked With
Other Employees :
Gabriel Mulkey
September 26, 2019
Consistently excellent service Timely, friendly, outstanding service. Every time. The communication on regular recommended maintenance, trouble spots identified, and recommended fix Timely, friendly, outstanding service. Every time. The communication on regular recommended maintenance, trouble spots identified, and recommended fixes is always clear, thorough, and straight forward. More
by Dmamckay
September 25, 2019
ALWAYS FOUND EVERYONE VERY PLEASANT TO DEAL WITH. I PURCHASED MY 2018 SUBARU FORESTER ON LABOR DAY, 2018 FROM A VERY HELPFUL SALESMAN, BRUCE HOLMES. HE SAW TO IT THAT ALL MY QUESTIONS WERE ANSWERED A I PURCHASED MY 2018 SUBARU FORESTER ON LABOR DAY, 2018 FROM A VERY HELPFUL SALESMAN, BRUCE HOLMES. HE SAW TO IT THAT ALL MY QUESTIONS WERE ANSWERED AND THAT EVERYTHING WAS READY FOR DELIVERY AT THE RIGHT TIME. SINCE THEN, THE TWO TIMES THAT I HAVE HAD THE CAR BACK IN TO THE DEALERSHIP FOR SERVICE, HE HAS ALWAYS BEEN VERY FRIENDLY AND ENJOYABLE TO HAVE A CONVERSATION WITH. THE TWO TIMES THAT I TOOK THE CAR BACK FOR SERVICING, THE SERVICE DEPARTMENT WAS ALSO VERY HELPFUL AND COURTEOUS. I CONTINUE TO BE VERY SATISFIED WITH MY DECISION TO PURCHASE MY SUBARU FROM "SUBARU OF JACKSONVILLE!" More
by Sarah M. Colley
Employees Worked With
Other Employees :
Mike McCormack
September 24, 2019
High Quality Service My wife and I have had our Subaru's serviced at Subaru of JAX for the last 7 years and have always been pleased with the work, the people, and the pri My wife and I have had our Subaru's serviced at Subaru of JAX for the last 7 years and have always been pleased with the work, the people, and the price. This is a quality dealership. More
by Ted218
Employees Worked With
