Subaru of Jacksonville - Service Center

Routine service to leased Outback I gave a 5 star rating because Max really took care of me. He made sure I was receiving everyhting possible from my warranty. yeah! I gave a 5 star rating because Max really took care of me. He made sure I was receiving everyhting possible from my warranty. yeah! More

Consistently superior service There is a dealership that is closer to my home, , but having experienced both, I prefer driving the extra distance for this level of service. The st There is a dealership that is closer to my home, , but having experienced both, I prefer driving the extra distance for this level of service. The staff are friendly, competent and courteous - they explain exactly what service will be performed and the cost of services - they update you service will take longer than expected. Complimentary car wash is a great plus. The waiting area for customers is not just an afterthought of a couple of chairs over in a corner. It is a space that is comfortable and well thought out with areas to plug in if you need to work while waiting - Complimentary beverages is also a nice touch. Overall a great experience More

Excellent Service Department I purchased my Subaru BRZ at this dealer and today was my first service I have had since purchasing my vehicle. Not only was the service department fa I purchased my Subaru BRZ at this dealer and today was my first service I have had since purchasing my vehicle. Not only was the service department fast and efficient and offered a free car wash, but the waiting room was comfortable and warm on this cold day with snacks, coffee, and sodas as well. Wyatt brought to my attention an issue with the battery needing replacement but made sure it was covered for me under warranty. The service team is very friendly and made me feel welcome and wanted with a clear breakdown of the performance testing done on my BRZ. I recommend this dealership and the service department. 10/10 will come again! More

Above and Beyond Service I took my Gray.Series edition 2019 STI into SOJ because I saw condensation in the rear driver side tail light (white/reverse light portion). Steven W I took my Gray.Series edition 2019 STI into SOJ because I saw condensation in the rear driver side tail light (white/reverse light portion). Steven Wall did a visual inspection, and with the blessing of "Russell", the Service Inspection manager, Steven was able to order me a replacement tail light on the spot. ON THE SPOT! Amazing. I can't ask for better service than what SOJ has proven so far. As long as they continue to treat me with the dignity and respect, as I was shown today, I will continue to make SOJ my dealership of choice. More

Amazing service Knowledgeable and kind staff. They make you feel right at home. Nice Lounge with coffee, water, tea and snacks available while you wait. Thank you Knowledgeable and kind staff. They make you feel right at home. Nice Lounge with coffee, water, tea and snacks available while you wait. Thank you so much Jennifer for everything! More

Excellent service Very knowledgeable and attentive staff. Quality of work is excellent. Ability to schedule service is great and wait time is minimal. Great waiting lou Very knowledgeable and attentive staff. Quality of work is excellent. Ability to schedule service is great and wait time is minimal. Great waiting lounge with coffee and snacks. More

Customer service SOJ provides the BEST customer service I have ever received from a car dealership. Service department is second to none. Tha k you Jennifer and the re SOJ provides the BEST customer service I have ever received from a car dealership. Service department is second to none. Tha k you Jennifer and the rest of the service department.. More

12,000 mile servicing I enjoy the courteous, competent staff, and many of the staff know me by name. This 6,000 mile interval service was done well and efficiently. Peace I enjoy the courteous, competent staff, and many of the staff know me by name. This 6,000 mile interval service was done well and efficiently. Peace, Fr. Alan More

Service Team is Fantastic I've had my WRX serviced at SoJax previously and Jennifer has always done a fantastic job of ensuring my car was well taken care of and my need or a l I've had my WRX serviced at SoJax previously and Jennifer has always done a fantastic job of ensuring my car was well taken care of and my need or a loaner vehicle was met. This trip was shopping for a used Forester that was so new to the dealer it hadn't been inspected by service yet. Not only did Jennifer get me to the front of the line, but I was able to work with Alex to personally inspect the undercarriage and all vital parts of the vehicle to ensure I felt good about the potential service. Very few dealers would allow me to do that but SoJax has always made me feel like I was a priority there. More

They are great! Steven Wall is such a asset to your company. He was so helpful and did a great job. I live an hour away from this service department but they make t Steven Wall is such a asset to your company. He was so helpful and did a great job. I live an hour away from this service department but they make the drive worth it. Thanks again Sandy More