Subaru of Jacksonville - Service Center

Great service and friendly, knowledgeable staff. We didn’t have an appointment but they fit us in anyway. Kept us up to date on progress and explained all the necessary repairs. Will not take our Sub didn’t have an appointment but they fit us in anyway. Kept us up to date on progress and explained all the necessary repairs. Will not take our Subaru anywhere else. More

First service visit to Subaru and again, I could not have asked for any better experience. Mike Needham was pleasant, professional, and listened to what I needed to have done. He answered all my questions asked for any better experience. Mike Needham was pleasant, professional, and listened to what I needed to have done. He answered all my questions and saw to it that my new car was well attended. While I was waiting, I spoke with Jerry, from whom I bought my car. He once again reiterated that if I have any questions or concerns all I have to do is ask. In less than thirty minutes, I was on my way home. I should have shopped Subaru sooner, but so happy and thankful I finally did!!! More

As always Mike took amazing care of us! Subaru Jax always impresses, highly recommend using them for service. Saved us money today big time honoring their product even though it was out of warranty technical impresses, highly recommend using them for service. Saved us money today big time honoring their product even though it was out of warranty technically. More

Work was done per my specifications and was finished EARLIER than promised - thank you, Josh! Josh worked with me to divide my repairs into “Must Do Now” and Do Later” to help spread out the cost. Much EARLIER than promised - thank you, Josh! Josh worked with me to divide my repairs into “Must Do Now” and Do Later” to help spread out the cost. Much appreciated! More

First time working with Kevin. Overall a great experience. Will be bringing my wife’s car to him in the upcoming months ahead. Thanks again. experience. Will be bringing my wife’s car to him in the upcoming months ahead. Thanks again. More

Very happy with Subaru of Jax. They are very customer service oriented, and professional. Josh and the service department experience has been painless. I would definitely recommend Subaru of Jax. service oriented, and professional. Josh and the service department experience has been painless. I would definitely recommend Subaru of Jax. More

Excellent, reliable, and great communication throughout the process. They were thourough and did not rush a solution and took the time to identify the problem found only under certain conditi ons. Thank the process. They were thourough and did not rush a solution and took the time to identify the problem found only under certain conditi ons. Thank you! More

All employees are attentive to customer needs, act professionally and show their appreciation. I was given options with referrals for other possible needs. I was thanked more than once for my business professionally and show their appreciation. I was given options with referrals for other possible needs. I was thanked more than once for my business. More

The service wait was bearable, the promised services are not all listed on the invoice, so I am concerned if the ozone treatment, fuel treatment and induction treatment were ever done. I have a long history not all listed on the invoice, so I am concerned if the ozone treatment, fuel treatment and induction treatment were ever done. I have a long history with the dealership, both sales and service, but this time I am a bit disappointed. More

Outstanding dealership. My car was disabled on I 95 on Sunday and fortunately I was towed to this dealership. Without asking, they provided me with a loaner car. The service department got on it first t Sunday and fortunately I was towed to this dealership. Without asking, they provided me with a loaner car. The service department got on it first thing on Monday and had me back on the road first thing Tuesday! Absolutely fabulous. I worked for 21 y ears in the auto industry in New York and I have never come across a dealership like this before. Kudos to Dan Kane, David in sales and of course Mike in service.. Hard to believe there are still people like this that are still interested in customer satisfaction. Every person I came into contact with at the dealership was polite, courteous and smiling. Remarkable More