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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,073 Reviews

2,073 Reviews of Subaru of Jacksonville - Service Center

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December 06, 2020

Excellent service. Mike explained what the 60,000 miles service includes and followed up with us on every step of the process. I highly recommend working with Mike for your Subaru service needs. More

by Rumy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2020

Staff is always courteous, friendly and helpful, the work is complete & done when they say it will be. When there might be an issue, they will do what they can to make it right. More

by Happy Subaru Forester Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sereda, Craig Landry
November 29, 2020

The service experience was really bad , I had my brake pads serviced and unfortunately the brakes came loose when I was on a 1600mile roadtrip. Almost caused the car not to stop and luckily avoided a cras More

by Arjun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Subaru of Jacksonville responded

Arjun, this is very concerning and we'd love to speak with you about it. Our Service Manager, Craig, reached out to you but we haven't heard back. Please let us know the best time and way to get in touch. We consider this a very high priority. Thank you.

Nov 30, 2020 -

Arjun responded

Thank for your prompt response, as I had stated in my post I’m on road trip and I will respond to Craig and post the outcome of what subaru of Jacksonville is offering related to this issue .

Nov 30, 2020 -

Subaru of Jacksonville responded

Thank you, Arjun. We appreciate you and look forward to making this right.

Nov 15, 2021 -

Arjun responded

Crazy g and team promptly responded to my query and sorted out my concern . Thank you Craig and the Subaru service department!

November 25, 2020

I was very happy to come in so late in the day to be able to buy the part I needed AND service to install it while we waited. It was an unplanned issue that was handled quickly and efficiently. Very happy More

by Kendra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McCarthy
November 25, 2020

The Subaru dealership and specifically the service department are outstanding people to deal with. Kevin who happens to be my usual representative treats me like I am a king and make sure that my Suba More

by PapaKoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McCarthy
November 25, 2020

Subaru of Jacksonville has been servicing my 2017 Forrester for the last few years. The service department has been wonderful to work with, Mike Needham was very informative, and helpful. I have been More

by Claudia w.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2020

Too far from St Augustine, especially if the car needed to be towed. Mike gave me frequent updates on my car’s needs. He was very attentive to my concerns. Mike was very accommodating. I liked working with More

by ot4u9331
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2020

Service was quick and thorough. Mike N. was kind and very helpful. They called a few times with additional things my car needed. I agreed to some and didn’t want to do others and they were not pushy at all. More

by Ashnwilson713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2020

Josh has always been a thorough, pleasant and fun to work with service rep! He’s very knowledgeable and has always gone the extra mile! My car, after 6 years, is running great! Love my Subaru ! More

by LisaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Hyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sereda
November 20, 2020

Josh Sereda is very courteous and excellent representative for Subaru. I started at OP and was not comfortable the way they did their job. Josh is very knowledgble and I feel very confident wh More

by diazking05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sereda
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