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Subaru of Jacksonville - Service Center
Jacksonville, FL
2,073 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,073 Reviews of Subaru of Jacksonville - Service Center
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November 20, 2020
The work was done in what seemed as if it must’ve been record time. Mike and everyone at the service desk were courteous and efficient. Mike also helped me out with a recommendation for an upholstery repa record time. Mike and everyone at the service desk were courteous and efficient. Mike also helped me out with a recommendation for an upholstery repair place. Nice loaner, too! Thanks! More
by michaelryancollins
Employees Worked With
November 19, 2020
Thanks for a great job! Drop off and pick up we’re both smooth! Workmanship so far works! I felt cared for. I do love my Ascent! smooth! Workmanship so far works! I felt cared for. I do love my Ascent! More
by Gso
November 19, 2020
Subaru of Jacksonville has been excellent. The service department is professional, timely and very helpful. They go the extra mile for customer service and customer satisfaction. My dealership keeps my Su department is professional, timely and very helpful. They go the extra mile for customer service and customer satisfaction. My dealership keeps my Subaru running just the way it should. I love my Subaru. More
by Subaru6
November 19, 2020
After leaving my car, I went into the customer lounge and found that masks weren't being worn by the people there, and the TV was blaring Fox News at a irritating volume. I then noticed how many employees we found that masks weren't being worn by the people there, and the TV was blaring Fox News at a irritating volume. I then noticed how many employees were wearing their masks under their chins. I found the ugly political climate distasteful. I hadn't been aware of Subaru of Jacksonville being such a political location, and will avoid their poor response to a pandemic that has already killed a quarter of a million people. I stood outside as socially distant as I could until I saw my car come out, and after another 15 minutes and no other customers with a service agent settled my bill with an unmasked individual. More
by unhappy customer
Employees Worked With
guy with no mask covering his scowl
November 18, 2020
I always appreciate the service department at Subaru of Jacksonville. The staff is pleasant and ready to explain the service that’s planned. They are good at keeping me informed of the progress. And the ca Jacksonville. The staff is pleasant and ready to explain the service that’s planned. They are good at keeping me informed of the progress. And the car runs beautifully after they’re done. More
by Maryjane
November 18, 2020
I was referred by Arlington Toyota to bring my 2018 Outback to Subaru of Jax for service. I had a outstanding experience, great service and attention to detail. The vehicle was purchased and serviced Outback to Subaru of Jax for service. I had a outstanding experience, great service and attention to detail. The vehicle was purchased and serviced by Subaru of Jacksonville, they transferred everything over to me seamlessly Mike Needham was great, definitely an asset to SOJ! I don't mind the drive down from Waycross for exceptional service. Thank you. More
by dolfan7213
Employees Worked With
November 17, 2020
Outstanding personal service. Danny Kane has been of great assistance to me during the many visits I have made for service at the dealership. Thank you great assistance to me during the many visits I have made for service at the dealership. Thank you More
by etorofont
November 17, 2020
We always have a great time visiting Subaru of Jacksonville. Your clerks are great, friendly and very knowledgeable of your service and I might add your cars as well. We want to purchase a van f Jacksonville. Your clerks are great, friendly and very knowledgeable of your service and I might add your cars as well. We want to purchase a van for my husband and your service department give us a great suggestion of the one would be suitable for my husband. We are just wanting on next year finance. Thanks for hiring such knowledgeable service men. Neil and Theodorsia Rubenstein More
by THEODORSI
November 17, 2020
I like the online scheduling feature. Everyone is really friendly. The waiting area is great to work from while waiting on repairs and the strong WiFi was definitely appreciated. friendly. The waiting area is great to work from while waiting on repairs and the strong WiFi was definitely appreciated. More
by Jenny
Employees Worked With
