Subaru of Jacksonville - Service Center

Thanks Mr Mike for taking care of the seat belts recall on my daughter ‘s 2019 Subaru Crosstrex. Also, for showing appreciation to a customer. Job well done! on my daughter ‘s 2019 Subaru Crosstrex. Also, for showing appreciation to a customer. Job well done! More

Always pleased with their work. I've gone to some place once or twice in a pinch, always regretted it. Never been disappointed with the work done at Subaru of Jacksonville, even had to go there today so th once or twice in a pinch, always regretted it. Never been disappointed with the work done at Subaru of Jacksonville, even had to go there today so they could redo an alignment I got at another Subaru dealer where I went due to available time slots. Next time I'll just have to wait. More

I have been doing business with Subaru of Jacksonville for many years. I can’t seeing taking my Automotive business anywhere else. I’m absolutely Satisfied. for many years. I can’t seeing taking my Automotive business anywhere else. I’m absolutely Satisfied. More

The service was awesome 👏🏾 and Mike Needham was excellent 👍🏾 Keep him 😷 He was good at taking time to explain what was needed and what was done 👌🏾✌🏾 excellent 👍🏾 Keep him 😷 He was good at taking time to explain what was needed and what was done 👌🏾✌🏾 More

These folks are courteous and serious about giving good service. I am glad to have Subaru service as good as I had in the town I moved from. service. I am glad to have Subaru service as good as I had in the town I moved from. More

Every time I take my car for repairs, a recall, routine maintenance I am treated professionally and personably. The work is done on time, explanations of what was done and what will need to be done in the maintenance I am treated professionally and personably. The work is done on time, explanations of what was done and what will need to be done in the future are done in a timely and easy to understand way. More

Finally a place I can trust! Danny was wonderful- understanding, compassionate, and resolved all my worries and concerns about my car. He even went so far to have a loaner vehicle brought to me when understanding, compassionate, and resolved all my worries and concerns about my car. He even went so far to have a loaner vehicle brought to me when I was broken down! Trust is difficult to come by with car dealerships, and I am grateful I now have a trustworthy dealer I can work with! I’ll be back to buy a new Subaru soon! More

Brought in my 2020 Subaru Ascent, which I also purchased at Subaru of Jacksonville. That was an excellent experience as well. This time I got quick, friendly and attentive service. I waited and logged into at Subaru of Jacksonville. That was an excellent experience as well. This time I got quick, friendly and attentive service. I waited and logged into work. Their waiting area is comfortable, clean (good COVID protocols) and it has several work stations. It's still a fairly new car, but so far service has been a breeze with no surprises. More

On a recent visit to SOJAXI was provided a loaner vehicle while my Outback was in for scheduled maintenance. All went well, but when I returned the loaner, I forgot to turn in the key fob for the vehicle, wh while my Outback was in for scheduled maintenance. All went well, but when I returned the loaner, I forgot to turn in the key fob for the vehicle, which I didn't realize until I was at home, 20+ miles away. I called and reported my goof up and offered to mail the fob back. The next morning, Mike called and said that they would be happy to come and pick it up. Everyone there was so friendly and polite, in spite of my dumb move! Very well run dealership that has been a pleasure to deal with ever since our first visit when we purchased our Outback. More

Everyone is so professional and thorough which we always expect at a Subaru dealership. Our problems were diagnosed and options for repair that worked with our budget were presented. Josh, our device prof expect at a Subaru dealership. Our problems were diagnosed and options for repair that worked with our budget were presented. Josh, our device professional, was extremely accommodating and personally involved. At no time did we feel rushed. We are very pleased with our experience and all involved, particularly Josh. Good job, Subaru of Jacksonville More