Subaru of Kennesaw

Great first buying experience! Joseph was not your typical salesman. He was laid back, honest, and helpful throughout this whole process. We would definitely recommend this dealer Joseph was not your typical salesman. He was laid back, honest, and helpful throughout this whole process. We would definitely recommend this dealership to others. If you don't like the pushy salesman, Joseph is your guy! Carlos was also instrumental in deciding the customized services that would benefit us. More

Buy a Subaru here! Excellent experience. Best dealership and service department experience I've ever had. The attention to detail in terms of customer experience is ex Excellent experience. Best dealership and service department experience I've ever had. The attention to detail in terms of customer experience is excellent, and I would buy a car here again. More

Still no title for our vehicle We purchased a used vehicle from Subaru of Kennesaw on 9/13/2014 with cash and our check cleared 9/16/2014. It is now 11/7/2014, (almost two months la We purchased a used vehicle from Subaru of Kennesaw on 9/13/2014 with cash and our check cleared 9/16/2014. It is now 11/7/2014, (almost two months later!) and we have not received the title to our vehicle and have thus been unable to register it. We have called the dealership multiple times with no success in obtaining our title, and no indication that any meaningful effort is being made to provide it. My wife had a baby in October, so we are now pursuing legal options and alternative methods of titling the vehicle in addition to caring for a newborn. Subaru of Kennesaw wasted no time depositing our check, but that is evidently where their service ends. It is clear to us that they do not take care of their customers once they’ve made the sale, so we will be purchasing vehicles elsewhere in the future. We did have a great sales experience with Chris Thompson so I gave a few extra stars for friendliness and price. UPDATE: Shortly after submitting the review above we were contacted by Subaru of Kennesaw and were informed that the dealer did not have a clear title to the vehicle and should not have sold it to us. We were offered either a refund for the vehicle or our choice of two other used cars both priced $600 below the car we originally bought on Subaru’s own website. The general manager (Louis) tried to convince my wife that this offer was an upgrade even though both vehicles were worth less than the vehicle we originally purchased by Subaru of Kennesaw’s own valuation. Such gimmicks are to be expected with car dealers but I was a little surprised that they would try something like this given the circumstances. Nevertheless, after rejecting this offer and asking for a refund we were told that the title had finally cleared. We were able to register the car on 11/21/2014. This was a frustrating ordeal but we were able to avoid a lawsuit and my wife will have a car to drive when she returns to work from maternity leave, so we’ve revised our overall rating from 'poor' to 'average'. More

All around super service, both for customer and the vehicle. We have owned 3 Subarus in the last eight years. In fact we currently own a 2013 Outback and a 2014 Outback. We love the car. We obviously love the We have owned 3 Subarus in the last eight years. In fact we currently own a 2013 Outback and a 2014 Outback. We love the car. We obviously love the dealership, the people, the treatment. Kennesaw Subaru is a class act and we are extremely pleased with our relationship. More

Please with the ease of my "new" purchase A friend of mine had purchased a new Outback from this dealership a few months ago. He worked with Stephanie and was very please with how easy the ent A friend of mine had purchased a new Outback from this dealership a few months ago. He worked with Stephanie and was very please with how easy the entire process was to purchase said vehicle. I have been "looking' for a new car for almost two years. That is to say, I have needed to purchase one and hadn't really done anything to move the process along. I truly dreaded getting a new car but needed one to accommodate my growing family. Although my 1999 Ford Explorer still runs great (281,000 miles later) it can't accept car seats safely. Knowing that I really needed a new car, and that I hate car shopping, my friend scheduled me an appointment to meet with Stephanie. Unfortunately she was unable to meet with me so in her steed she had me meet with Joseph. He immediately called to introduce himself and confirm our meeting time. Even over the phone I could tell he was laid back and would be exactly what I needed in a salesman. I could not have been happier with Joseph's patience, easy going demeanor, and the way in which he treated us (my wife came along). Although I was unable to get a 2015 model we eventually test drove a 2011 with only 44k miles. I have been driving it for a few days and today I was able to take my son to breakfast in my own car (don't need the wife's Murano anymore). I love the car and can't wait to put another 200k plus on a vehicle. Thanks to everyone at Subaru, and especially Joseph for dealing with my OCD and silly idiosyncrasies. I highly recommend you visit them if you are interested in a new car or specifically a new Subaru. Rory More

Good service! Service department always friendly and able to explain any concern. Thanks to Lucy and Lydia for getting me in at the last minute! Living in Rome ma Service department always friendly and able to explain any concern. Thanks to Lucy and Lydia for getting me in at the last minute! Living in Rome makes it difficult to get down for service, but the team at Subaru of Kennesaw makes it easier. More

Purchased TWO cars now! This place ROCKS! Ok let me preface this by saying: I have bought a LOT of cars in the past 10 years. At least one per year. Now, my wife and I both have purchased Ok let me preface this by saying: I have bought a LOT of cars in the past 10 years. At least one per year. Now, my wife and I both have purchased cars from Joseph Ball and seriously folks, he is the best salesman we have ever dealt with. ZERO pressure, willing to work with you, and EXTREMELY knowledgeable. I'm a 'car guy' and usually when going into a dealership, I know more about the car than the salesman; not the case with Joseph. He is a Subaru owner, Subaru expert, and believes in what he sells. Car buying should not be like pulling teeth - people just want a good price without all the B.S., and thats exactly what we got on both of our vehicles at Subaru of Kennesaw. As far as other people at the dealership? Everyone is super nice. I dealt with Louis as my finance guy and Jason as a service manager (no issues with my Subaru, just had a different exhaust installed). Both were easy going and glad to work with me on my time and budget. Overall an EXCELLENT experience. Would I recommend Subaru of Kennesaw? In a heartbeat. Would I recommend Joseph as a salesman? Beyond any other that I have every worked with. I honestly would even have no hesitation sending my mother (who bless her, knows very little about cars) to this dealership. Will I be returning for service? Absolutely. Great job Subaru of Kennesaw! Keep up the good work! More

Excellent Dealership, Sales and Service I have a 2013 Subaru Legacy and recently went in for the 30k service, I can't say enough about how great the folks are in the service department. Top I have a 2013 Subaru Legacy and recently went in for the 30k service, I can't say enough about how great the folks are in the service department. Top tier dealership, friendly folks, personal service. Gave me a loaner car which I didn't ask for or expect, Steve, Lydia and Lucy have been great, highly recommended. More

Excellent assistance from Joseph Ball We recently took delivery of our second Subaru Outback (2015). We did have a 2013 Outback with eyesight that we purchased from Subaru of Kennesaw. W We recently took delivery of our second Subaru Outback (2015). We did have a 2013 Outback with eyesight that we purchased from Subaru of Kennesaw. We liked the 2013 a lot, but the 2015 is superior in all aspects. We appreciated Joseph Ball's excellent assistance in completing this transaction. More

Great Customer Service From September 2014 we have been in communication with Stephanie and Joseph. Joseph was kind enough to walk me through and explain features and test From September 2014 we have been in communication with Stephanie and Joseph. Joseph was kind enough to walk me through and explain features and test drives of cvt and manual wrx back in September and was kind enough to explain certain topics dealing on being a future new owner of a WRX. They both asnwered any questions via emails promptly. Greatly appreciate their honesty and professionalism. Stephanie was awsome and very approachable with things discussed and valued her opinions and suggestions. As a result we ordered our first WRX Ltd on our second visit.Great atmosphere and group of people to do business with. I would suggest Subaru of Kennesaw to anyone who is interested in a Subaru. Looking forward to getting any other future cars from them. All the staff actually were all pleasant to us and very welcoming. All the the way to signing papers with Carlos Torres was pleasant .Stephanie made us feel like family there and she notified me of the eta on my order and to my surprise it arrived sooner than we expected it which was even more . The same day the car arrived Stephanie was there waiting on me to check it out and test drive it without any hesitation. She also helped me understand options that can be added in future projects to our new car.Awsome indeed ! Thanks Charles Valeriano More