Subaru of Kennesaw

Best experience ever First, let me just say, my husband and I have purchased a lot of cars. I just purchased our very first Subaru this past weekend. 2014 Crosstrek and First, let me just say, my husband and I have purchased a lot of cars. I just purchased our very first Subaru this past weekend. 2014 Crosstrek and I couldn't be happier with the car! The experience we had at Subaru of Kennesaw was by far the best car purchasing experience we've ever had. So much so, my husband is trying to figure out a way to get out of his car, and create our own Subaru family. Joseph Ball was our sales guy and he made our sales experience. We seriously didn't even consider going to another dealership, because we wanted to buy from him. He was knowledgeable, helpful, considerate, funny, not pushy at all, patient, and made the typically stressful car buying experience FUN! Johnny Poole was our finance guy. He was also awesome! Very nice, to the point, and made the paper work process painless. I can't give enough raves for this dealership. If you're in the market for a Subaru, this is your place, and go see Joseph. More

I'll be back The whole process of acquiring the Outback was not only easy, but was fun. The staff (especially Charles) was awesome. Charles was helpful, honest, an The whole process of acquiring the Outback was not only easy, but was fun. The staff (especially Charles) was awesome. Charles was helpful, honest, and a true pleasure to work with from start to finish. When next I want to purchase or lease a vehicle, Subaru and Charles will be my go-to team. More

Real great experience The staff had great knowledge about the vehicles they sell. They were polite and very understanding of the needs of me as a customer and everyone else The staff had great knowledge about the vehicles they sell. They were polite and very understanding of the needs of me as a customer and everyone else. Very helpful and respectful. Atmosphere was real nice. More

Super nice dealership. First off they are closed on sundays which I didn't know but one of their salesmen was in with some customers finishing up some business and he let me First off they are closed on sundays which I didn't know but one of their salesmen was in with some customers finishing up some business and he let me come in and at least take a look inside the showroom cars and he took the time to go over features with me. I decided to come in the next day to test drive a 2015 Outback and ended up buying it since it have everything I needed/wanted and the color scheme I like. Joseph was my salesman for that. Great guy. Really attentive. My second trip to the dealer was to have a wind deflector put on the moon roof. In an out in about an hour. My third trip there was due to my own stupidity. With less than 300 miles on the car I managed to cave in the cover to the subwoofer in the back of the Outback using a full 5 gallon water bottle that tipped over. If the car was 3 years old, I might not have bothered to get it fixed, but since it was about 3 weeks old... Anyway, if you buy a new Outback, which I recommend highly, get something to keep stuff from rolling around and smashing up the subwoofer in the cargo area. You have to replace the entire panel, not just the round Harmon Kardon speaker cover. More

Headlight change I went to Kennesaw last Saturday to replace a headlight. It was the second time in about 18 months that the light needed replacing. I have now replace I went to Kennesaw last Saturday to replace a headlight. It was the second time in about 18 months that the light needed replacing. I have now replaced both headlights, one of them twice. I got a vague explanation as to why that might be the case. Recently, I have also experienced problems with the check engine, cruise control, and brake lights flashing. I was told it might be a loose gas cap and it should resolve itself once the cap was tightened. It did resolve only to reoccur twice since. I am now a bit "paranoid" that it will continue to happen. Again, I was given a vague explanation. I have never had a car that needed quite so much attention before. I live 1.5 hours from the dealership and find it difficult to simply "drop by" if I am having an issue or need an oil change. It would be helpful to me if I were able to make an appointment. That being said, on my last visit, I was told that my last "after market" oil change was leaking and got the impression that I was being judged for not bringing it to the dealership. While I do ultimately love my car, I am not impressed with the amount of oddities that have been happening since my warranty expired. I am also not particularly impressed with the judgmental attitude of the person at the front desk. While she is at times funny and warm, she can also appear to be disapproving of my choices or inability to afford the time or the money for services when she believes I should have them done. More

Replacement of head gaskets due to oil leak When taking my 2014 Subaru Outback for a regular change of oil, it was also needed to change the head gaskets due to an oil leak. I was promptly loane When taking my 2014 Subaru Outback for a regular change of oil, it was also needed to change the head gaskets due to an oil leak. I was promptly loaned a car until the repair was made. Everything worked fine, excellent service and excellent work. But also as important, the friendliness and high quality of the advice provided at every step. This is the main reason why I bought my second Subaru at this dealer, and why I always bring my car here for services and/or repairs. Besides the great costumer service provided by Lydia Carroll and Steve Napier, I want to praise the professionalism and high sense of responsibility of mechanic Terry Fleck for answering all questions and making sure everything was ok. It is a pleasure to deal with Subaru of Kennesaw and they have my full trust. More

A great experience Our experience at the Kennesaw Subaru Dealer was great. In spite of all the visits we made before deciding on a Subaru, the salesmen were always court Our experience at the Kennesaw Subaru Dealer was great. In spite of all the visits we made before deciding on a Subaru, the salesmen were always courteous and patient with us. Their explanations were understandable and there was no pressure to buy their product. More

Fantastic! Lydia is always pleasant and professional every time I visit the service department and she gives great customer service. She is a great asset to Sub Lydia is always pleasant and professional every time I visit the service department and she gives great customer service. She is a great asset to Subaru. More

Absolutely stress-free experience! Recently purchased a car from this dealership and could not be any happier with my experience. Like most people, I was dreading the whole process. My Recently purchased a car from this dealership and could not be any happier with my experience. Like most people, I was dreading the whole process. My salesman, John Settineri made it a very good experience. Very friendly and knowledgeable about the product.He gave me a great price even before I had asked about it. Absolutely no haggling. I have nothing but praise for this dealership, and John specifically. If you're in the area, look no further than Subaru of Kennesaw! More

Great overall buying experience If you want a salesman who is not pushy or obnoxious, but still knowledgeable, honest, and extremely helpful- go see Joseph Ball. He made what I expec If you want a salesman who is not pushy or obnoxious, but still knowledgeable, honest, and extremely helpful- go see Joseph Ball. He made what I expected to be a painful experience very easy and even fun. Great customer service skills and a great all around guy. Love my new Crosstrek thanks to Joseph and Subaru of Kennesaw! More