Johnny Poole Jr.

A great experience. Ralph Kurland, Johnny Poole, and Bill Scarbrough made the purchase of our 2024 Outback a smooth process. We chose Subaru of Kennesaw because they h Ralph Kurland, Johnny Poole, and Bill Scarbrough made the purchase of our 2024 Outback a smooth process. We chose Subaru of Kennesaw because they had the vehicle we wanted but I'd go there again for the wonderful sales experience More

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Dealership was super professional. Ralph was the MVP. Not your avg sales rep. They took care of me with good timing & I left with what I wanted. If you’re going to spend some money on Ralph was the MVP. Not your avg sales rep. They took care of me with good timing & I left with what I wanted. If you’re going to spend some money on a new toy, these are the people you want to work with. Thanks Subaru Kennesaw. More

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I was so impressed with the Professionalism and Courtesy of Everyone that I met during the process of purchasing a new Subaru. My Sales Associate, Ralph Kurland went to great lengths to provide the best dea of Everyone that I met during the process of purchasing a new Subaru. My Sales Associate, Ralph Kurland went to great lengths to provide the best deal for the purchase of a new 2024 Subaru and the highest amount possible for my trade-in vehicle. I highly recommend Ralph Kurland to anyone looking for an honest and trustworthy Car Salesman and Subaru of Kennesaw for an outstanding Dealership. Many thanks to everyone who assisted in providing 100% customer satisfaction. More

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I highly recommend this dealership and our salesperson, Ralph Kurland. We really appreciated his no-nonsense approach. He listened to what we wanted and conducted the deal accordingly. No high pressure Ralph Kurland. We really appreciated his no-nonsense approach. He listened to what we wanted and conducted the deal accordingly. No high pressure tactics were employed -- nor were any "extras" pushed on us that we didn't want. We honestly feel that it was the very best car purchasing experience we have ever had, and we have had quite a few in our lives. The Subaru of Kennesaw team all worked together to put together a great experience for us. We are beyond pleased. More

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I recently purchased a new Subaru from this dealer. It was my 3 rd Subaru. I love my previous car and the experience with the other 2 dealer in the general area were fantastic. Sadly, Subaru of Kennesa It was my 3 rd Subaru. I love my previous car and the experience with the other 2 dealer in the general area were fantastic. Sadly, Subaru of Kennesaw did not live up to the pervious experience and the experience had been so bad that I no longer want to deal with Subaru. This deal has 0 customers service, they do not return calls and are a bear to work with. Do yourself a favor and go to another dealership. I wish I could give less than 1 star. More

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First time buying from them. Thorough. Cooperative. Timely. Efficient. Friendly. Easy to work with. John Melchiore was very responsive throughout the entire buying process Thorough. Cooperative. Timely. Efficient. Friendly. Easy to work with. John Melchiore was very responsive throughout the entire buying process. He returned calls and text messages quickly, and worked with others there (Johnny Poole and Steve Abad) to help get the deal I wanted. He came in to the dealership on short notice, and on his off day, to get the car and the paperwork ready for me. He went into great detail explaining the vehicle, and was patient throughout the process! I would highly recommend him to anyone wanting to buy a Subaru! More

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Just purchased my 2nd Outback with this dealership. Ralph Kurland was my salesman both times and was extremely helpful with all the bells and whistles of my new car! Johnny Poole and Steve Abad were a Ralph Kurland was my salesman both times and was extremely helpful with all the bells and whistles of my new car! Johnny Poole and Steve Abad were also awesome in getting me a great deal and made signing all the paperwork a breeze! Thanks guys and Subaru of Kennesaw! More

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I purchased a used vehicle and the process was straightforward and easy. The salesman John M. was very professional and patient with my questions. I am a very satisfied customer. straightforward and easy. The salesman John M. was very professional and patient with my questions. I am a very satisfied customer. More

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Gosh. I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If buying ANYTHING from this dealership other than a Subaru, their service department does not have the tech nor do they take it to the respective specialized dealership for even a basic multi-point inspection. While reviewing photos, I saw the 2016 Cayenne I purchased had a damaged headlight. I was told by my salesperson who happened to be the ONLY person in the building with integrity that'd it'd be fixed before sold. After a 4 hour computer glitch had me sitting (traveled from NC to GA to pick up the car) I headed to the hotel. The car was sold with 17 miles of gas, the oil with 28 days of life, a skipped service,TWO non-working headlights (probably not legal and a $12,000 replacement cost), an exhaust failure (due to the broken gas cap - another state inspection fail), and 3 tire valve stem caps missing. Sound organized, thorough, and professional? The service team tried to hide the damage.The service manager had an email reply to me that included something sent to him on accident by another agent I spoke with. The rep. chastised me behind my back for being concerned about the issues and said "that's what the warranty is for". That same rep. over the phone after confirming with him that they do not often take foreign cars on trade-in (Porsche, Audi, etc.) remarked how his tech's do not possess on-site the technology to review these vehicles. When asked if they take them locally to a dealer with the tools to do the review, he stated they didn't. I asked, being apparently more versed in Porsche's than they were... how would they know if anything was wrong with the car? He didn't have an answer. When speaking with the service manager on how they can get away with selling used vehicles without inspections, he stated I could return the vehicle as had they known about all the issues, they'd have "auctioned the vehicle for parts". LOL. I almost had no words (and I already spent $6k at my local Porsche replacing a pair of bad brakes and other safety/compliance items missed by Subaru of Kennesaw). If they HAD inspected the car, they'd have "gone a completely different route with it". I was contributed $2500 to put towards the $12k light replacement. Yay. I even have in writing from the service manager that the repairs will be covered/paid by the dealership. I'd win in small claims court against the fraudulent transaction and conduct. But I do NOT have the time for the dramatics of that. I would love to force them to spend $ on lawyers. I can def. afford to pay for a bit of karmic justice. Maybe in the fall. The entire transaction, from the finance gentleman making multiple document errors and not listening to the amounts I requested be put down, to the utter laziness and low integrity of the entire service department should make ALL buyers weary. More

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John Settineri was an excellent sales rep. ..never pushy, never "sales-y", just very straightforward, factual, and professional all in a good way. I talked to John over months, as I was not rea ..never pushy, never "sales-y", just very straightforward, factual, and professional all in a good way. I talked to John over months, as I was not really a hot, ready-to-buy customer, and he properly just occasionally reached out to see if I was interested...again, never in a manner that was too much, just occasionally...until it just so happens that everything aligned just right, with a good, negotiated price on a car optioned exactly as I wanted that arrived on the lot. From there, the negotiation and final price was again very up front and straightforward. Also nice words for Johnny Poole for the finalized negotiation, and Travis Holtzclaw. At the time of this posting, the dealership was very busy on the weekend with a lot of interested customers, so if you go on a Saturday, I would plan appropriately regarding time. Overall, I would have to rate this purchase as the best car buying/transaction experience I've had in the past 40 years...the previous ones being from non-Subaru dealerships; this is my first Subaru purchase ever. More

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