Subaru of Kennesaw

Awesome My salesperson was Mark Singleton. it has been a lifelong dream for me to own a Forrester and Mark S made it happen, thank you My salesperson was Mark Singleton. it has been a lifelong dream for me to own a Forrester and Mark S made it happen, thank you More

Good experience My experience with the salesman Ralph was really great. He wasn’t pushy and he really took time and made me feel very important. He gave suggestions a My experience with the salesman Ralph was really great. He wasn’t pushy and he really took time and made me feel very important. He gave suggestions and also utilized the help of his team members that where knowledge in the areas he wasn’t sure about. I drove away with what I wanted 2018 Subaru crosstrek🙂 More

Fantastic Experience Daughter bought 2018 Crosstrek earlier in July. William was awesome. No pressure and was so detailed on information about the car. Simply Great to d Daughter bought 2018 Crosstrek earlier in July. William was awesome. No pressure and was so detailed on information about the car. Simply Great to do business with this dealership. More

Did exactly the right thing! Was coming from very southern Alabama to stay in Kennesaw on a Friday night to continue my trip to north Georgia the next day when, about 20 miles out Was coming from very southern Alabama to stay in Kennesaw on a Friday night to continue my trip to north Georgia the next day when, about 20 miles out, the "check engine," the ABS/all wheel drive, and flashing 'brakes' lights all illuminated simultaneously while on I-20. I naturally stopped right away to check everything out. With a look at the owner's manual it seemed there were a wide range of causes from minor to catastrophic. A good inspection of the vehicle showed everything in working order save the caution lights, so I decided my next stop was the Subaru dealer since it was also nearly across the street from my planned hotel location for a strip that night (how fortuitous!). After a few tense miles of trepidation I pulled into the Kennesaw Subaru a little after 4pm with all kinds of scenarios running through my head for plans to complete my trip. The first question is what I could possibly get done towards the end of a work day...on a Friday? The service advisors met me at the service bay and I advised them of the issue. Considering it was a brake issue they didn't hesitate to diagnose the issue then and there regardless of their availability to fix it or not, whenever that might be. While waiting for a tech to come available the service advisor and I talked options to get the issue solved. Naturally the first option was to leave the car and come back at a later time. I explained to him I was from out of town and passing through the next morning to continue my trip, which included coming back south through Kennesaw Saturday night and onward to southern Alabama Sunday morning. I offered that a good option would be for me to obtain a rental that evening, drive it all Saturday, come back Saturday evening to pick up my 'ru, then be on my way Sunday morning assuming they could resolve the issue Saturday. Or, in a worst-case scenario, if they couldn't fix things Saturday I could just drive that rental all the next week then return the following Saturday if it took that long. It was also a case of the drive from home to Kennesaw being about 4+ hours too. He then asked where my nearest Subaru dealer was since I was from out of town. For me Montgomery was the closest at about 1 1/2 hours north from where I live. He frowned at the prospects and I could see the gears turning in his head. I even offered that if he could determine if it 'was just an idiot light' and everything was functional, I could simply continue on my way, put up with the caution lights, drive to north Georgia as is, back through Kennesaw all the way to south Alabama, then return to Montgomery sometime the next week if need be. He frowned at that too and said, "Hold on." The service manager then explained that everyone was currently tapped out for scheduled repairs at the moment, work on Saturday with a skeleton crew was also going to be saturated, and they'd likely not be able to get to my outback until next week. An impromptu repair was going to be difficult to achieve but he also realized then and there that that Friday was the best chance for my vehicle being serviced short of an extended stay over the next week. The diagnostic the service manager was able to do revealed a small air leak. It could have been a simple faulty gas cap or perhaps something else, though. I offered again, since the schedule was full, that if he could just determine if the car was still safe I could be on my way and solve the software indications later. He said only a certified tech could do that. He said, "Hold on," and disappeared again into the shop. A few minutes later he reappeared with a certified tech he pulled off the repair line to take an official look. The tech had a possible simple solution and conducted his own diagnostic. He found that a simple software update could solve the whole thing. Sure enough, in less than ten minutes, with a laptop download and software update still covered under an 8/80 warranty that I was not aware of, that the service advisor kindly informed me about, the whole issue was solved just that quick. And because it was under warranty it cost me exactly zero. It did cost that service manager some time and a tech's time from other duties, though, and I definitely noticed. And what did this do for me? True story: my father-in-law was diagnosed with terminal lung cancer earlier that week and my wife and I were on our way that weekend to visit him. With some careful consideration for the situation at hand that service advisor found a simple and best solution in context of all that was going on and prevented an already difficult weekend from getting tougher. Normally I have a rather cynical view of automobile dealerships and their service department antics, but Kennesaw Subaru displayed what I feel to be the epitome of what an auto dealership service provider should be. The job was handled very professionally, without a doubt. Exton, thank you, folks like you help the world go around. More

Wonderful Experience Buying 2018 WRX I became a Subaru owner in 2014. Since then, like many others, I fell in love with the brand and culture. I wanted to get another Subaru that woul I became a Subaru owner in 2014. Since then, like many others, I fell in love with the brand and culture. I wanted to get another Subaru that would not only have enough room to carry my two kids, but also satisfy my lust for a sporty/manual transmission experience. The answer to that is none other than the WRX. After picking out the dark gray 2018 WRX online, I began working with Mr. Micki Floyd. The characteristic about this gentlemen is that I never felt like he was only just trying to make a sell. He is very professional with great business acumen, but more importantly, the personal experience with Micki could be compared to the thrill of driving home in my brand new turbo charged WRX. I'm looking forward to my next experience with at Subaru of Kennesaw More

Wonderful drop-in service We were in the local area for a couple of days when our "check engine" and a couple of other warning lights came on in our 2014 CrossTrek. We googled We were in the local area for a couple of days when our "check engine" and a couple of other warning lights came on in our 2014 CrossTrek. We googled dealerships and discovered that Subaru of Kennesaw was only 8 miles away and open until 6 pm. We pulled in on a Friday at 5:30 and the service department offered to run an initial check on our issues. They discovered multiple problem codes and said they could work on it the following day. They gave us a loaner vehicle and we were quickly on our way to our hotel. Our service advisor (Perry) called the next morning with an estimate of the needed repairs. Once we authorized the work (thanks primarily to a Subaru extended warranty!), we were able to return the loaner and pick up our car soon after lunch. We greatly appreciate the prompt and courteous service...we were treated as if we were long-standing customers! We highly recommend the service staff and vehicle technicians at Subaru of Kennesaw. More

We were talked OUT of buying a car! We went to the dealership ready to purchase a vehicle. We had been looking for a while, so we already knew what our trade was worth. Initially the ser We went to the dealership ready to purchase a vehicle. We had been looking for a while, so we already knew what our trade was worth. Initially the service was good until we started talking numbers. We were low balled on our trade, and they would not even negotiate, and acted bothered when we explained that 3 other dealerships offered us more. My husband's credit score is in the 800 range. This deal shold have been a slam dunk right? Not the case. We told Ralph that we would get our approval through USAA. He stated that USAA was one of their number one banks, and that our application could be ran through them. We said okay. After sitting there for a while, we went online and did the USAA application ourselves because we couldn't figure what was taking so long. We got the approval at 4%. We went to the finance manager and let him know that we would just go with our approval with USAA. We were then shown some paperwork with a 6 1 /2% interest rate, saying that was the best rate they could get us, and that if we used USAA. we could not take the car with us because in the past USAA did not release their funds immediately. That was a complete insult! The car we were trying to get was a used 2013 model, that cost $12,000. I have been to dealerships and looked at $50,000 cars, was on the fence about purchasing it, and the dealership offered to let me drive it home overnight to think about it, and get a better feel for the car. When I went back, we purchased the car using USAA and drove off the lot WITH the car, no problems! ( At the other dealership ) I have used USAA on numerous occasions when buying a car and have NEVER had the experience of the dealer stating that we couldn't drive off until USAA paid them their money. Futhermore, when dealing with a customer with an 800 credit score, the finance manager should have been able to distinguish which bank to run the app through. It was ran through 5 different lenders, which is exactly what I asked Ralph not to do, and he acknowledged that they wouldn't do that because it would mess us up. We left the dealership with the intent to come back and purchase, but after speaking to USAA and inquiring why it would take so long for them to get the dealership the money. USAA themselves stated that we must have been dealing with someone who was incompetent. We will not be purchasing a car with Subaru of Kennesaw due to us being treated unfairly. I feel like they treated us as if we were going to steal the car. Also, when we were asking them to give us a ballpark of the car payment without the trade, the finance manager gave some pushback to Ralph, again acting as if he was aggrivated. In this case, Ralph was not the problem though he did seem agitated at times. The problem was the guy behind the glass running the numbers. The dealer could not make any money on us by increasing the interest rate that the banks gave them, so I believe they were sitting there scratching their heads trying to figure out how they could make more money off of the deal. If you are reading this review, always ask the dealer to show you the " Callback" number. That's the interest rate that the banks actually give you. The dealership gets some sort of kickback for giving you a higher interest rate than the bank initially gives you. That's what they were tryin to do to us. Not this time Subaru Kennesaw! You lost a ready, willing, and able customer to greed, and bad customer service! More

Poor service department. I bought an 05 Forrester back in 2011 from Subaru of Kennesaw. I have used them many times for service over the years no problems. However, I will n I bought an 05 Forrester back in 2011 from Subaru of Kennesaw. I have used them many times for service over the years no problems. However, I will no longer use them for any service issues. The car was brought to them because the brakes would lock up and would not allow the car to move. Once the car cooled down it was able to move. Subaru said it was because the caliper pins were rusty. The pins were replaced and 2 days later the car locked up again. Not able to move until the car sat for a couple hours. I took it back and theu claimed it was because they were non oem brake pads. Strange that was not a big deal to them 2 days earlier. I took it to an independent mechanic who figured out it was the hill assist not working. properly. During hole process Wayne at the service department made no effort to help me figure out the problem. Wayne always blamed my wife for not describing the problem properly. Not sure what has happened at the service department but I will not use them or the dealership again. More

Awesome Car Buying Experience with our 2018 Forrester! Ralph Kurland was the absolute best salesperson we have ever dealt with. He was professional, listened, was knowledgeable with a no-pressure approach! Ralph Kurland was the absolute best salesperson we have ever dealt with. He was professional, listened, was knowledgeable with a no-pressure approach! We felt like we were talking to a friend than a car salesman. In addition, Steve Abad the Business Manager was awesome to deal with and answered all our questions thoroughly. We came right before closing but the dealership stayed open to finish our purchase and everyone couldn't have been nicer! We highly recommend this dealership. More

Car buying can be a pleasant experience! Ralph Kurland was wonderful. His no pressure approach was a relief. It felt as if I was buying a car from a friend who really cared that I got the bes Ralph Kurland was wonderful. His no pressure approach was a relief. It felt as if I was buying a car from a friend who really cared that I got the best car for me. He knew all about the various models and patiently answered all my questions. As the last time I bought a new car was fourteen years ago, I had been dreading the whole process. But when I drove my new Subaru Outback off the lot that day , I was confident that I had bought the right car from the right person at the right dealership. Thanks Ralph! More