Subaru of Las Vegas

We worked with Justin Morgan at Subaru Las Vegas. From the start, he was upfront about their sales process and was very easy to talk to. He knew the answers to all of our questions and responded to our in the start, he was upfront about their sales process and was very easy to talk to. He knew the answers to all of our questions and responded to our inquiries even during off hours. Everyone at the dealership was friendly and not overbearing. No pressure sales here. I left the dealership and literally told my husband that that was the best dealership/car salesperson experience we have ever had. More

This dealership has by far the worst service department I have ever seen. My car was having transmission issues and after talking with Subaru of America I was informed I would be getting a new transmission. have ever seen. My car was having transmission issues and after talking with Subaru of America I was informed I would be getting a new transmission. This dealership not only refused to contact Subaru of America on my behalf to make sure the repairs were correct they repaired my existing transmission and did not replace it. 6 months later I was informed my car was ready and I went to the dealership and signed my car out, the repaired transmission did not shift into fifth or sixth and my car was so dirty I could not drive with the windows up. After returning to the dealership and telling them I was to be given a new transmission the service manager told me I was crazy, he said Subaru would never sign off on a new transmission in my car. A week later I was told my car was ready and after picking it up I found a few issues with the car like the fact that third and fourth only engaged 50% of the time which made it almost undrivable, I gave the car back to the dealership and ask them to give me a supervisors phone number and a new loaner car but they refused both. I only received these two things after going to the sales department and demanding them both, Jen the sales manager is one of the best people on the lot and not only listen to my issues but corrected them quickly and with a smile on her face. Russ and Morgan, The service managers, did nothing but tell me my broken transmission was fine and try to get me out of the dealership as quickly as possible without giving me any new information. After 7 months of waiting for my car to be repaired and Findlay Subaru of Las Vegas committing fraud a new transmission was finally placed in the car and all the issues were fixed. When I picked up the car my service advisor was not on the lot and an advisor I had never met handed the keys back to me. When I went to my car the key fob would not unlock the car so I returned inside and voiced the issue but the service advisor managed to get the car unlocked and sent me home without ever telling me the key might have a dead battery. Here we stand seven months later in a parking lot at 6 PM in 58° weather and my car won’t unlock or turn on, the only thing that works is the antitheft alarm that will not turn off since I cannot do anything to stop it with a dead key fob. This dealership has by far the worst service department I have ever seen and I would suggest going to any mechanics shop other than Findlay Subaru of Las Vegas. This is a one star review because there is not a way to give them negative stars. More

This dealership sucks at communicating! They don't answer when you have questions. When they do write, it's a text and they don't say who they are. No integrity! when you have questions. When they do write, it's a text and they don't say who they are. No integrity! More

Great dealership, great people! Mark was easy to deal with and personable. Very refreshing! Buying a car shouldn't be this stress free, but it was. Great job! with and personable. Very refreshing! Buying a car shouldn't be this stress free, but it was. Great job! More

Brett was our love encore rep, top notch in every respect. Highest level of Service, well above expectations. Sets the bar for attention to detail and customer care. Brett took the Love Encore visit respect. Highest level of Service, well above expectations. Sets the bar for attention to detail and customer care. Brett took the Love Encore visit and Subaru experience to Professional level. Highest Recommendation!! More

Mark absolutely crushed! He was the man! Every step of the way was painless, he was more of a friend than a salesman which is all you can really ask for. Thank you so much Mark, you absolutely will be see the way was painless, he was more of a friend than a salesman which is all you can really ask for. Thank you so much Mark, you absolutely will be seeing me again!😁 More

Over a 2 month period, Margaret was a true professional, she was sensitive to our situation. Consistently on point with communication, and problem solving,Rockstar she was sensitive to our situation. Consistently on point with communication, and problem solving,Rockstar More

In my first time purchasing a car I was lucky to have been connected with Edo! He was informative, kind and patient as I thought about different makes and models of cars, as well as comparing new and pre been connected with Edo! He was informative, kind and patient as I thought about different makes and models of cars, as well as comparing new and pre-owned. In the end I purchased a Subaru crosstrek and I felt confident I was given fair pricing plus all the info needed. Thanks so much! More

It not enougth space to say positives comentsI have a It not enougth space to say positives coments I have a excelent service i show up no appoitment the say leave the car we can promese but we cheack It not enougth space to say positives coments I have a excelent service i show up no appoitment the say leave the car we can promese but we cheack a soon it posible & they did. It was a emergency for me. Thx subaru las.. More