Subaru of Pembroke Pines
Pembroke Pines, FL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Great Customer Service Joe was great...he kept me informed of the progress and the car was fixed and looked great when I got it back. I was promptly greeted by valet at the Joe was great...he kept me informed of the progress and the car was fixed and looked great when I got it back. I was promptly greeted by valet at the time of my appointment. More
Great communication but still a bit too much wait time First time at Pembroke Pines and I was impressed from the start with the welcome and the commitment to communication. Really great customer service, e First time at Pembroke Pines and I was impressed from the start with the welcome and the commitment to communication. Really great customer service, especially compared to what I had experienced before at another dealership. Still, I was there for 4 hours, which is a bit long for my taste. But maybe it could not be helped due to the type of work. More
Absolutely great service. I have been going for service at pines Subaru for years. The service is always great. Joe Salerno, and his team of technicians always take care of my I have been going for service at pines Subaru for years. The service is always great. Joe Salerno, and his team of technicians always take care of my car as if it was their car. More
Excellence and Fastness Joe Salerno assisted us and he was fabulous. Our car had 2 recalls and both were taken care of at the same time even though we did not have an appoint Joe Salerno assisted us and he was fabulous. Our car had 2 recalls and both were taken care of at the same time even though we did not have an appointment. Joe extended himself for us and got us in and out of the service area fast. Loved this service department. More
It use to be a better place to service my Subaru The service use to be better. In one of the services that was provided to my Outback a while back the car got scratch . The car was taken in and it The service use to be better. In one of the services that was provided to my Outback a while back the car got scratch . The car was taken in and it was fix and we were all happy. I have spend thousands of dollars servicing my Subaru at the dealership. On the last service that was done on February 19 due to a part that was installed the wrong way just about a week prior, we all notice a little dent on the hood. We spend a long while waiting for a video that showed something inconclusive in my opinion. At the end the car was fixed the right way this time and we went home. This time we went home very disappointed, because we went home with a dent in the hood We will not return to service my vehicle at this dealership. We bought 2 vehicles there. Our reletionship goes back to 2002. i love Subaru, but the next buy will be at a different location. Joe Salerno has always been the person taking care of us at arrival. He is very professional and his customer service is second to none. More
Great service but took too long Excellent service but 3 hours was a bit long for an 18k service. I still would recommend this dealer service because i trust them. The waiting area is Excellent service but 3 hours was a bit long for an 18k service. I still would recommend this dealer service because i trust them. The waiting area is very comfortable. More
Excellent service Fast service, on point and amazing customer treatment, super clean facility, friendly staff and great mamagers. Parts department blew my kind with all Fast service, on point and amazing customer treatment, super clean facility, friendly staff and great mamagers. Parts department blew my kind with all the gadget they have to offer. More
Awesome experience!!! Stephen the advisor and Steve the mechanic are awesome. Very professional, they know exactly where the problem is, they are the experts. I would defin Stephen the advisor and Steve the mechanic are awesome. Very professional, they know exactly where the problem is, they are the experts. I would definitely recommend this place to anyone else. More
Service for Impreza Top notch!! Best service and employees...Thanks for the free gas tank and oil change. Small things like that get a long way with customers. Top notch!! Best service and employees...Thanks for the free gas tank and oil change. Small things like that get a long way with customers. More
Nearly impossible to reach My chief concerns involve the length of time it took for me to reach the service department (more than 25 minutes, plus getting disconnected twice) an My chief concerns involve the length of time it took for me to reach the service department (more than 25 minutes, plus getting disconnected twice) and the fact that the department did not have the parts necessary to repair my car, which is affected by a known recall. I'll need to come back to have the repair completed. More