Subaru of Port Richey - Service Center

Bought a forester wilderness here with 1800 miles. Initially, they did not have the car yet so I told Brody the sales person to take pictures and let me know if there were any scratches dents or dings Initially, they did not have the car yet so I told Brody the sales person to take pictures and let me know if there were any scratches dents or dings. The car arrived in the week and he told me it was pristine! When we drove from Orlando to pick up the car, it was full of scratches on the rear and side of the bumper. Wasted my time driving all the way. I also told them to submit my credit app to a credit Union during the week before we picked it up so we could get a better interest rate. They did not do what I requested. Their excuse was the credit Unions are closed on Sunday but they had all week to do it! The manager Frank agreed to have the rear bumper sprayed. So again we drive back the following Sunday to pick up the car. We arrive and the car is filthy dirty. It has not been detailed. It’s full of dust from the body shop. The interior is dirty from the previous owner. At this point I’m really frustrated and annoyed. I speak to the front desk sales managers and we agree to them sending me a $500 check. We take the car away. Two weeks pass and no check has arrived. No follow up on how we are liking the car or anything of that matter. I call the dealership and nobody knows anything about the check but they tell me they will get it sent! 🤦🏻‍♂️🤷🏻‍♂️ This is a Lokey dealership and it’s clear to me they only care about one thing and that’s your money! We got absolutely no discount on the vehicle. Do you know they charge $1800 recon fee and $899 dealer fee. You don’t need to recon a car with 1800 miles! It’s basically extortion so they can take as much money from you as possible! We never ever received the check! Stay far away from this dealer!!!! Dishonest extortionists!!!! More

I was able to get everything I needed to get done in a timely manner. Everything was explained clearly. timely manner. Everything was explained clearly. More

5 5 Work was performed as described on time. I usually ask for Joe whenever I have service performed I usually ask for Joe whenever I have service performed More

Purchased new tires and had to bring vehicle back twice to replace a TPMS ON ONE TIRE. to replace a TPMS ON ONE TIRE. More

Found a nail and took care of it quickly Yummy donut and coffee and no charge for the tire patch. coffee and no charge for the tire patch. More

Very friendly and helpful. Exceeded all expectations! Will be going back for alll my Subaru needs. Exceeded all expectations! Will be going back for alll my Subaru needs. More

Took forever to do an oil change and tire rotation then after a year my maintenance warranty doesn't cover synthetic oil after a year my maintenance warranty doesn't cover synthetic oil More

Always prompt and great service. Very friendly staff. They listen to my problems and concerns. I highly recommended them Very friendly staff. They listen to my problems and concerns. I highly recommended them More

The guy are great always keep my truck right . it a shame that I own a Ford and I got to take it to a Subaru dealer to get the work done correctly. it a shame that I own a Ford and I got to take it to a Subaru dealer to get the work done correctly. More